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Recent Alerts
- Problem with Google Authenticator App on Android Phones
- Google Workspace issues with Google Meet and other services
- VPN outage on June 5, 2025 at 12:30 PM
- Update: D2L Brightspace Unavailable Thursday, March 20, 2025 from 3:04 AM to 3:10 AM EDT
- Network outage at KHS & KHE 3rd floor on Friday February 21, 2025
Category Archives: All Categories
Major system outage due to a switch failure
At approximately 9:30 AM this morning, there was a switch failure within the storage area network that supports many of Ryerson’s core systems. Continue reading
Posted in All Categories, eHR, eResources, my.ryerson, RAMSS
Tagged eHR, my.ryerson, RAMSS
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Perimeter Firewall Reboot
CCS has scheduled a reboot of our Internet gateway firewall to correct problems related to high-bandwidth video streaming over CANet. Continue reading
Posted in All Categories, Internet, network
Tagged Internet, network
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Momentary VoIP Phone and Voice Mail Outage
At around 12:00 p.m. today two telephone related outages occurred simultaneously and lasted for approximately 15 minutes. Continue reading
Posted in All Categories, phones
Tagged phones
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Stopping Spam From Leaving Ryerson
Every month a small number of Ryerson e-mail (RMail) accounts are compromised and used to send bulk junk mail (spam) from Ryerson. Continue reading
Don’t Give Away Your Ryerson Password
Please do not respond to any emails that request confidential information like credit card numbers, passwords or other personal data. Continue reading
Posted in All Categories, RMail
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Major System Outage Due to Network Connection Problem in Data Centre
At around 3:07 PM on Wednesday, Nov. 24, there was a temporary network connection failure on a link between a cluster of load balancers. Continue reading
Posted in All Categories, eHR, GroupWise, LDAP, my.ryerson, RAMSS, RMail
Tagged email, GroupWise, Internet, my.ryerson, network
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Winter Break Notice for Electrical Shutdown: Dec. 23 – Jan. 3
Important announcement about power outages and building access during the winter holidays. Continue reading
Posted in All Categories
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Internet Access Disruption
Internet Service to some Ryerson systems such as RMail and the my.ryerson.ca portal was disrupted today at 11:20 AM for approximately 15 minutes due to a configuration problem with the packet shaping device that prioritizes network traffic coming into Ryerson. Continue reading
Posted in All Categories, Internet, my.ryerson, RMail
Tagged email, my.ryerson
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Slow Internet Access at Ryerson Update
Network traffic coming into Ryerson including peer-to-peer and file downloading is now being controlled as normal. Continue reading
Posted in All Categories, Internet
Tagged Internet
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Slow Internet Access at Ryerson
At 4:45 pm, Thursday, October 28, the device that prioritizes network traffic coming in to Ryerson from the Internet failed and could not be repaired. Continue reading