On Tuesday, Dec. 28, 2010 between 8:00 AM and 8:00 PM, CCS is planning to upgrade 2 production SAN (storage) appliances to the latest version of the software, as well as applying a number of patches.
These 2 SAN (storage) appliances being upgraded work as a pair which serves storage to many servers. Each appliance will be failed over to the other while it is being upgraded and patched.
During the upgrade process we need to shutdown RMail and Blackboard. All other services should not be interrupted during the fail over. There is still a small chance that a lock up can occur with the servers, which may result in all the storage becoming unavailable to the clients. This risk is low and we have been preparing the environments thoroughly to reduce this risk.
List of services that may be affected/unavailable include:
– RMail *** Unavailable
– my.ryerson portal *** Unavailable
– eHR *** Unavailable
– RAMSS *** Unavailable
– Library eResources *** Unavailable
– all other applications accessed through the my.ryerson portal *** Unavailable
– RMS
– Alfresco
– Virtual Apps (Citrix)
We apologize for any inconvenience this outage may cause.
– Computing and Communications Services