Category Archives: All Categories

[ACTIVE] Issues with accessing MyServiceHub, Monday August 31, 2026

Posted on August 31, 2026 by Restiani Andriati

Since this Monday morning, August 31, 2026, CCS has been receiving reports from students with issues accessing MyServiceHub where students received a message that a session could not be created and to try again. However, trying again does not work … Continue reading →

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D2L Brightspace is unavailable Wednesday August 5, 2026 at 1:00 p.m. to 2:31 p.m.

Posted on August 5, 2026 by Restiani Andriati

D2L Brightspace is currently down due to an unexpected outage starting around 1:00 PM on Wednesday, August 5. D2L is aware of the issue and actively working on a fix. Thank you for your patience while service is restored. Update: … Continue reading →

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CAS issues on Tuesday August 4, 2026, from 7:00 a.m. to 10:20 a.m.

Posted on August 4, 2026 by Restiani Andriati

CCS upgraded the CAS software this morning and it had caused 2 problems after the upgrade: 1. CAS showed an error when the user was registering for mobile 2-factor. 2. CAS is showing 2 factor registration for some users who already … Continue reading →

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Wireless authentication issues Friday July 24, 2026 from 8:08pm to 10:18pm

Posted on July 26, 2026 by Restiani Andriati

On Friday, July 24, 2026 at 8:08pm, CCS received an alert of a network issue from one of the wireless authentication servers. After thorough investigation network team determined that one of the servers started generating a lot of traffic which caused wireless access … Continue reading →

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WiFi outage on July 2, 2026 from 9:17 AM to 9:50 AM

Posted on July 2, 2026 by michael

On Thursday July 2, 2026 at 9:17 AM, CCS received reports about abnormal traffic behaviour that caused WiFi outage in different buildings on the East side of the campus. The network services resolved the issue at 9:50 AM and services … Continue reading →

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Relay Email Service Disruption Fri. June 19, 5:00 AM – 10:30 AM

Posted on June 19, 2026 by Hongbo HE

The email relay service that is used to pass application generated message to TMU’s email service has not been working since 5 am this morning. The service is only used by applications to send emails. A fix was put in … Continue reading →

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WiFi outage on Friday May 15, 2026 at 10:50 AM

Posted on May 15, 2026 by michael

On Friday May 15, 2026 at 10:55 AM, CCS received reports about WiFi outage in different buildings. The network services team is investigating the issue. Update at 1:00 PM The issue has been resolved and services resumed. We apologize for … Continue reading →

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Google Workspace Storage Issue – Friday, March 27 1:30 p.m.

Posted on March 27, 2026 by Restiani Andriati

Update: 2026-03-30 7:45 AM This issue has been resolved again by Google. CCS is following up on why it happened on Friday, why it recurred this morning, and what Google can do to ensure that it does not happen again. … Continue reading →

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D2L Brightspace course access issue – Friday, March 13

Posted on March 13, 2026 by Restiani Andriati

We are currently investigating an issue where some students have temporarily lost access to their Winter 2026 courses in Brightspace. We appreciate your patience and will post a follow-up announcement as soon as access is fully restored. Update at 4:02 p.m.: The … Continue reading →

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School of Medicine network outage on Monday November 10, 2025

Posted on November 10, 2025 by michael

On Monday, November 10, 2025 around 12:09 AM, CCS became aware of a network outage at the School of Medicine as a result of an outage at Bell. Bell technicians restored the link at 3:53 AM and services resumed. Please … Continue reading →

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