Category Archives: All Categories

Phones: Jabber client outage on Monday September 11, 2023

Posted on September 11, 2023 by michael

On Monday September 11, 2023, the Jabber client for the phone system stopped working, preventing the users from logging in. The telecom team is working with the vendor to resolve the issue. Update at 10:55 The issue was traced to … Continue reading →

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my.torotomu service disruption for some users: June 23rd, 2023, 6 am – June 27th, 2023, to 2 pm

Posted on June 27, 2023 by Hongbo HE

Starting at approximately 6 am, Friday, June 23rd, 2023, some people discovered that tabs were missing in the my.torontomu.ca portal such as the MyServiceHub and courses tabs. The issue was due to a bug that was introduced during maintenance work … Continue reading →

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VPN access interruption on Sunday May 28 between 11:17 AM & 4:50 PM

Posted on May 28, 2023 by michael

On Sunday May 28, 2023, at 11:17 AM CCS received reports that VPN users are unable to access some resources. IT security determined that the issue was limited to resources that are dependent on the userid. The issue was resolved … Continue reading →

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Call Centres outage on Wednesday May 10, 2023 at 7:00 AM

Posted on May 10, 2023 by michael

On Wednesday May 10, 2023 at 7:00 AM, CCS noticed that all call centres agents (CCS helpsesk, service hub) are unable to login to their call centre application to receive calls from staff & students. This is due to a … Continue reading →

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Phone sets outage on May 10, 2023 from 12:55 to 1:25 AM

Posted on May 10, 2023 by michael

On Wednesday May 10, 2023 at 12:55 AM, campus security noticed that all phone sets on campus were not able to make or receive calls. The problem disappeared at 1:25 AM and all phones started to work normally. Please accept … Continue reading →

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Academic printing outage: Wednesday, May 3, 2023 1:30 PM – 2:05 PM

Posted on May 3, 2023 by Casey Carvalho

Printing to CCS managed academic lab printers, including those in the Library Commons (LIB272), TRS and KHW71 was reported down at approximately 1:30 PM.   The cause of the problem was traced to a backend process that had stopped working properly.   … Continue reading →

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Phone system is down on April 26, 2023 at 17:45 PM

Posted on April 26, 2023 by michael

On Wednesday April 25, 2023 at 5:45 PM, TMU’s phone system became unavailable. The telecom team is investigating the issue. Update at 8:10 PM Network traffic re-roted to solve the issue. Services resumed at 7:20 PM Please accept our apologies … Continue reading →

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Incoming Mail Delays, Wed. April 26, 2023, Noon

Posted on April 26, 2023 by Hongbo HE

A very large volume of unsolicited email has caused a delay in the delivery of email at TMU. The delay, which at time reached two hours, started just after noon today. CCS staff are investigating the issue. We apologize for … Continue reading →

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CAS outage on Tuesday April 25, 2023 at 3:05 AM

Posted on April 25, 2023 by michael

On Tuesday April 25, 2023 at 3:05 AM, TMU’s Central Authentication Service (CAS) became unavailable because of a firewall issue. This prevented access to all applications that rely on CAS for logins. The IT security team resolved the issue at … Continue reading →

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Slow Internet access for some websites on Monday April 10, 2023

Posted on April 10, 2023 by michael

CCS noticed many websites are slow to load on Monday April 10, 2023. IT Security team resolved the issue at 8:36 AM Please accept our apologies for any problems this may cause. – Computing and Communications Services

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