Author Archives: michael

VPN outage on September 29, 2022 from 4:05 to 4:07 PM

While troubleshooting a network security device on Thursday September 29, 2022 at 4:05 PM, the Global Protect VPN service was restarted causing all established sessions to disconnect. VPN users were able to reconnect at 4:07 PM Please accept our apologies … Continue reading

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Network outage at MER & DAL buildings on September 15, 2022

The microwave link providing network connectivity to DAL & MER buildings stopped working causing a full network outage for these locations. We do not have an ETA for resolution yet, as there is no backup connectivity to these buildings. Please … Continue reading

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TMU-VPN Outage on July 20, 2022 from 11:30 AM to 11:39 AM

On July 20, 2022 at 11:30 AM, a glitch in applying regular firewall rules caused all VPN connections to disconnect. VPN services resumed at 11:39 AM We apologize for any inconvenience this may have caused. -Computing and Communications Services

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Data centre outage on Saturday July 9, 2022 from 2:52 to 3:02 AM

On July 9, 2022 at 2:52 AM, the primary data centre firewalls failed and services moved to the secondary data centre firewall. This caused an outage during the transition from 2:52 to 3:02 AM. The IT security team is working … Continue reading

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Network outage at SMH building on June 10, 2022

Both microwave network links to SMH are currently down. Network services team is working with the clients to resolve the issue. Update: June 11, 2022 at 7:30 PM Network connectivity reestablished and services resumed We apologize for any inconvenience this … Continue reading

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Phones Jabber client outage on Wednesday March 30, 2022 at 8:00 AM

On Wednesday March 30, 2022 at 8:00 AM CCS noticed that Jabber phone clients are unable to connect. Previously established connections are working fine The vendor is troubleshooting the issue Update at 10:30 AM Services resumed at 10:30 AM We … Continue reading

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Phones Jabber client outage on Friday February 18, 2022 at 6:00 AM

On Friday February 18, 2021 at 6:15 AM, an attempt to upgrade the phone system software failed. This is currently affecting the soft- phone Jabber clients and call centres agents. The vendor is troubleshooting the issue Update at 4:00 PM … Continue reading

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Voicemail synchronization with Gmail delay on February 16, 2022

On Wednesday February 16, 2021 at 1:21 AM, the voicemail synchronization with Gmail failed to deliver voicemail messages to the users’ who opted for this option. The problem was traced back to a failed communication with the licensing server. The … Continue reading

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Network outage at TRSM 3rd floor on Monday November 29, 2021 at 11:07 AM

On Monday November 29, 2021 at 11:07 AM CCS received an alert about failure of the network switch servicing a portion of the 3rd floor at TRSM building. The CCS network staff are investigating the issue. Update 12:35 PM Network … Continue reading

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Network outage on Thursday November 25, 2021 at 9:50 AM

On Thursday November 25, 2021 at 9:50 AM CCS received alerts about failure to connect to Internet resources. The CCS network and IT-security teams are investigating the issue. Update: 10:15 AM Outage traced back to external Internet servers responsible for … Continue reading

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