Author Archives: michael

Wireless Network outage on Monday March 18, 2024 at 4:45 PM

On Monday March 18 at 4:45 PM, CCS got alerts about wireless authentication failures all over the campus. Network and IT Security teams are troubleshooting the issue Update: Services resumed at 5:50 PM We apologize for any inconvenience this has … Continue reading

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WiFi Network interruption on Thursday Jan 18 from 9:15 to 9:40 AM

On Thursday Jan 18 at 9:15 AM, some of the WiFi wireless access points were mistakenly reconfigured causing them to lose connectivity . The problem was rectified at 9:40 AM and services were resumed. We apologize for any inconvenience this … Continue reading

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Network outage at MER & DAL buildings on Monday Jan 15, 2024

On Sunday Jan 14 at 10PM, CCS started to receive alerts about outage at MER and DAL buildings. The problem traced to the Microwave link feeding these buildings. There is no estimated time to when could this be fixed. We … Continue reading

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Voicemail integration with GMail outage on Monday November 20, 2023

On November 20, 2023, the CCS telecom team received alerts that voicemail messages are not copied to gmail for the users who opted to this service. The telecom team is working with the vendor to investigate and will keep you … Continue reading

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Jabber phone client outage on Friday October 20, 2023

On October 20, 2023, the CCS telecom team received alerts that users of the Jabber; phone system client; were unable to login. The telecom team is working with the vendor to investigate and will keep you updated. Update at 9:30 … Continue reading

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Network interruption at the West side of campus on Wednesday September 13, 2023

The Network Engineering team noticed an unusual high CPU utilization on the manin network switches servicing the West side of the campus. Users may notice slow and/or intermittent network access while the issue is being investigated. Update at 7:50 AM … Continue reading

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Phones: Jabber client outage on Monday September 11, 2023

On Monday September 11, 2023, the Jabber client for the phone system stopped working, preventing the users from logging in. The telecom team is working with the vendor to resolve the issue. Update at 10:55 The issue was traced to … Continue reading

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VPN access interruption on Sunday May 28 between 11:17 AM & 4:50 PM

On Sunday May 28, 2023, at 11:17 AM CCS received reports that VPN users are unable to access some resources. IT security determined that the issue was limited to resources that are dependent on the userid. The issue was resolved … Continue reading

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Call Centres outage on Wednesday May 10, 2023 at 7:00 AM

On Wednesday May 10, 2023 at 7:00 AM, CCS noticed that all call centres agents (CCS helpsesk, service hub) are unable to login to their call centre application to receive calls from staff & students. This is due to a … Continue reading

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Phone sets outage on May 10, 2023 from 12:55 to 1:25 AM

On Wednesday May 10, 2023 at 12:55 AM, campus security noticed that all phone sets on campus were not able to make or receive calls. The problem disappeared at 1:25 AM and all phones started to work normally. Please accept … Continue reading

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