Since this Monday morning, August 31, 2026, CCS has been receiving reports from students with issues accessing MyServiceHub where students received a message that a session could not be created and to try again. However, trying again does not work either.
In the meantime, trying again, clearing the browser cookies and cache, or using a different browser may help.
CCS teams are aware of the issue and have been troubleshooting to fix it.
[5:40 PM Update] CCS has made a fix which improves students experience in accessing MyServiceHub. If an error message still appears, please follow the link in the error message to start a new session. CCS continues monitoring and working in getting to the root cause.
[Tuesday, September 1, 2026 11:00 a.m.] CCS has resolved the issue of not being able to establish a new session, this was causing an error message to appear.
We apologize for the problem this has caused.
-Computing and Communication Services