Author Archives: Restiani Andriati

D2L Brightspace is unavailable Wednesday August 5, 2026 at 1:00 p.m. to 2:31 p.m.

Posted on August 5, 2026 by Restiani Andriati

D2L Brightspace is currently down due to an unexpected outage starting around 1:00 PM on Wednesday, August 5. D2L is aware of the issue and actively working on a fix. Thank you for your patience while service is restored. Update: … Continue reading →

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CAS issues on Tuesday August 4, 2026, from 7:00 a.m. to 10:20 a.m.

Posted on August 4, 2026 by Restiani Andriati

CCS upgraded the CAS software this morning and it had caused 2 problems after the upgrade: 1. CAS showed an error when the user was registering for mobile 2-factor. 2. CAS is showing 2 factor registration for some users who already … Continue reading →

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Wireless authentication issues Friday July 24, 2026 from 8:08pm to 10:18pm

Posted on July 26, 2026 by Restiani Andriati

On Friday, July 24, 2026 at 8:08pm, CCS received an alert of a network issue from one of the wireless authentication servers. After thorough investigation network team determined that one of the servers started generating a lot of traffic which caused wireless access … Continue reading →

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Google Workspace Storage Issue – Friday, March 27 1:30 p.m.

Posted on March 27, 2026 by Restiani Andriati

Update: 2026-03-30 7:45 AM This issue has been resolved again by Google. CCS is following up on why it happened on Friday, why it recurred this morning, and what Google can do to ensure that it does not happen again. … Continue reading →

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D2L Brightspace course access issue – Friday, March 13

Posted on March 13, 2026 by Restiani Andriati

We are currently investigating an issue where some students have temporarily lost access to their Winter 2026 courses in Brightspace. We appreciate your patience and will post a follow-up announcement as soon as access is fully restored. Update at 4:02 p.m.: The … Continue reading →

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Problem with Google Authenticator App on Android Phones

Posted on July 8, 2025 by Restiani Andriati

In the last few weeks, CCS occasionally has been receiving reports of Google Authenticator App on Android phones no longer showing the two-factor codes. This issue seems to be more frequent this past week. The cause has not been identified, … Continue reading →

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Update: D2L Brightspace Unavailable Thursday, March 20, 2025 from 3:04 AM to 3:10 AM EDT

Posted on March 20, 2025 by Restiani Andriati

Update: The correct time of D2L Brightspace unavailability on March 20, 2025 was from 03:04 AM to 03:10 AM EDT. CCS received a report from D2L that D2L Brightspace was unavailable in the morning of Thursday, March 20, 2025 from … Continue reading →

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blog.torontomu.ca outage Thu. Jan. 23 6:30PM to Fri. Jan. 24 7:50AM

Posted on January 24, 2025 by Restiani Andriati

The blog.torontomu.ca site was unavailable from about 6:30 PM Thursday, January 23, 2025 until about 7:50 AM Friday, January 24, 2025. The unexpected outage was caused by a plugin and we have remediated the issue. We apologize for any inconvenience this … Continue reading →

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D2L Brightspace was unavailable to some on Tuesday, Dec. 3, 2024 approximately between 10:59 – 11:16 a.m. EST

Posted on December 16, 2024 by Restiani Andriati

We were informed by D2L that Brightspace was performing poorly on Tuesday, December 3, 2024 starting at approximately 10:59 a.m. EST. D2L found the issue and was able to recover from it at around 11:16 a.m. EST. During this time, … Continue reading →

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D2L Brightspace Intermittent Unavailability May 2, 2024 (06:04 – 06:26 AM)

Posted on May 2, 2024 by Restiani Andriati

CCS received a report from D2L that D2L Brightspace was intermittently unavailable in the early morning Thursday, May 2, 2024 starting at 06:04 AM. D2L has resolved the issue and service has been restored as of 06:26 AM. We apologize … Continue reading →

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