Author Archives: Restiani Andriati

Since this Monday morning, August 31, 2026, CCS has been receiving reports from students with issues accessing MyServiceHub where students received a message that a session could not be created and to try again. However, trying again does not work … Continue reading →

D2L Brightspace is currently down due to an unexpected outage starting around 1:00 PM on Wednesday, August 5. D2L is aware of the issue and actively working on a fix. Thank you for your patience while service is restored. Update: … Continue reading →

CCS upgraded the CAS software this morning and it had caused 2 problems after the upgrade: 1. CAS showed an error when the user was registering for mobile 2-factor. 2. CAS is showing 2 factor registration for some users who already … Continue reading →

On Friday, July 24, 2026 at 8:08pm, CCS received an alert of a network issue from one of the wireless authentication servers. After thorough investigation network team determined that one of the servers started generating a lot of traffic which caused wireless access … Continue reading →

We are currently investigating an issue where some students have temporarily lost access to their Winter 2026 courses in Brightspace. We appreciate your patience and will post a follow-up announcement as soon as access is fully restored. Update at 4:02 p.m.: The … Continue reading →

In the last few weeks, CCS occasionally has been receiving reports of Google Authenticator App on Android phones no longer showing the two-factor codes. This issue seems to be more frequent this past week. The cause has not been identified, … Continue reading →

Update: The correct time of D2L Brightspace unavailability on March 20, 2025 was from 03:04 AM to 03:10 AM EDT. CCS received a report from D2L that D2L Brightspace was unavailable in the morning of Thursday, March 20, 2025 from … Continue reading →

The blog.torontomu.ca site was unavailable from about 6:30 PM Thursday, January 23, 2025 until about 7:50 AM Friday, January 24, 2025. The unexpected outage was caused by a plugin and we have remediated the issue. We apologize for any inconvenience this … Continue reading →

We were informed by D2L that Brightspace was performing poorly on Tuesday, December 3, 2024 starting at approximately 10:59 a.m. EST. D2L found the issue and was able to recover from it at around 11:16 a.m. EST. During this time, … Continue reading →