The email relay service that is used to pass application generated message to TMU’s email service has not been working since 5 am this morning. The service is only used by applications to send emails. A fix was put in place at 10:30 AM and we are continuing to investigate the issue. We are notifying the owners of the applications that were affected.
Please accept our apologies for the problems this disruption has caused.
-Computing and Communications Services
On Friday May 15, 2026 at 10:55 AM, CCS received reports about WiFi outage in different buildings. The network services team is investigating the issue.
Update at 1:00 PM
The issue has been resolved and services resumed.
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
Update: 2026-03-30 7:45 AM
This issue has been resolved again by Google. CCS is following up on why it happened on Friday, why it recurred this morning, and what Google can do to ensure that it does not happen again.
Update: 2026-03-30 7:14 AM
This morning Google Drive was reported offline again due to a recurrence of the storage limit problem. CCS has urgently escalated the issue with Google.
Update: 2026-03-27 4:45 PM
Google has resolved the storage limit problem which was the result of a misconfiguration within their system. By now the vast majority of accounts should be working normally. No data was lost as a result of the storage misconfiguration issue.
Update 3:21:16 PM
As a result of the data storage issue in Google Workspace, community members are unable to:
At this time, no other services (for example, D2L Brightspace) are impacted.
Our Computing and Communications Services team is currently investigating with Google and are working to resolve this as soon as possible.
We understand this outage may unexpectedly impact our community members as they are completing their activities today. We ask instructors to be flexible with students with regards to any impact to assignments or exams, and that leaders are flexible with employees.
We will continue to provide updates as they become available.
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Please accept our apologies.
-Computing and Communication Services
We are currently investigating an issue where some students have temporarily lost access to their Winter 2026 courses in Brightspace.
We appreciate your patience and will post a follow-up announcement as soon as access is fully restored.
Update at 4:02 p.m.:
The technical issue affecting Winter 2026 course access has been resolved. Full access for all impacted students is now restored. All enrollments have been reactivated. No course data, grades, or student submissions have been lost.
The root cause of the disruption was traced to a programming error introduced in TMU’s resource and identity management system this morning. This issue affected approximately 14,000 enrollments between 8:00 and 11:15am. The error was corrected and the enrollments restored. All enrollments were restored by 2:28pm. CCS apologizes for the problem this error created and will work systematically to ensure that something like this does not happen again.
Action Required: If you still do not see your course, please log out and log back in, or clear your browser’s cache.
Please accept our apologies for the trouble this has caused.
-Computing and Communication Services
On Monday, November 10, 2025 around 12:09 AM, CCS became aware of a network outage at the School of Medicine as a result of an outage at Bell. Bell technicians restored the link at 3:53 AM and services resumed.
Please accept our apologies for the problems this outage has caused.
-Computing & Communication Services
On Monday, October 27, 2025 around 6:45 AM, CCS became aware of a power failure in the Carlton Theatres. The power failure started around 1:00 AM. We will provide an update once we receive it from the Carleton Theatres building management.
Update: Power is expected to be restored around 3:00 AM on Tuesday, October 28, 2025, and classes are expected to take place as planned throughout the day.
Update at 9:22 PM
Power has been restored and network connectivity re-established
Please accept our apologies for the problems this outage has caused.
-Computing & Communication Services
On Wednesday October 15, 2025 at 8:00 AM, CCS received alerts that the telecom switchboard application is down. This prevented the callers to the call centre/switchboard from reaching any of the live agents. The telecom team and the vendor are working to resolve the issue.
Update at 11:15 AM
The issue has been resolved and the switchboard service resumed
Please accept our apologies for the problems this outage has caused.
-Computing & Communication Services
CCS has received reports of Google Meet not working and Google has reported they are investigating reports of an issue with Meet. They report that the problem began on Monday, 2025-09-08 10:25 PDT.
Google engineers are currently investigating the issue and they apologize to all who are affected by the disruption.
Update 2:44 PM:
Google reported that at 2:33 PM ET that the problem with Chat had been resolved. They “thank you for your patience while we worked on resolving the issue.”
VPN client not remembering previous credentials since August 11, 2025. The new version of the Global Protect VPN client that was deployed on August 11, 2025 is failing to remember the previous logging credentials for 30 days for some users.
IT Security team is working with the vendor to find a resolution to this issue.
Update August 22, 2025 at 8:00 AM
A new version of Global Protect VPN client has been pushed out which should fix the issue
Update September 4, 2025 at 10:00 AM
If users still experiencing issues, please uninstall and reinstall the correct version of GlobalProtect VPN. Instructions are available here.
Please accept our apologies for the problems this outage has caused.
-Computing & Communication Services
On Monday July 14, 2025 at 9:10 PM, CCS received alerts that access to MyServiceHub and eHR is only working through TMU VPN. Since not all students have access to TMU VPN, MyServiceHub is currently off line. eHR is available through TMU VPN. CCS is working to resolve the issue ASAP.
Update at July 15, 8:00 AM
The issue is narrowed down to an IT security device that needs further investigation by the CCS IT security team
Update at July 15, 9:53 AM
The issue has been resolved and access to MyServiceHub and eHR have been restored. CCS team has reported the issue to the vendor to identify the root cause.
Please accept our apologies for the problems this outage has caused.
-Computing & Communication Services
