We are currently investigating an issue where some students have temporarily lost access to their Winter 2026 courses in Brightspace.

• Status: Our technical team is actively working to restore enrollments.
• Data Integrity: Please be assured that no course data, grades, or student submissions have been lost.
• Action Required: No action is needed from students or faculty at this time.

We appreciate your patience and will post a follow-up announcement as soon as access is fully restored.

Update at 4:02 p.m.:

The technical issue affecting Winter 2026 course access has been resolved. Full access for all impacted students is now restored. All enrollments have been reactivated. No course data, grades, or student submissions have been lost.

The root cause of the disruption was traced to a programming error introduced in TMU’s resource and identity management system this morning. This issue affected approximately 14,000 enrollments between 8:00 and 11:15am. The error was corrected and the enrollments restored. All enrollments were restored by 2:28pm. CCS apologizes for the problem this error created and will work systematically to ensure that something like this does not happen again.

Action Required: If you still do not see your course, please log out and log back in, or clear your browser’s cache. 

Please accept our apologies for the trouble this has caused.

-Computing and Communication Services

On Monday, November 10, 2025 around 12:09 AM, CCS became aware of a network outage at the School of Medicine as a result of an outage at Bell. Bell technicians restored the link at 3:53 AM and services resumed.

Please accept our apologies for the problems this outage has caused.

-Computing & Communication Services

On Monday, October 27, 2025 around 6:45 AM, CCS became aware of a power failure in the Carlton Theatres. The power failure started around 1:00 AM. We will provide an update once we receive it from the Carleton Theatres building management.

Update: Power is expected to be restored around 3:00 AM on Tuesday, October 28, 2025, and classes are expected to take place as planned throughout the day.

Update at 9:22 PM

Power has been restored and network connectivity re-established

Please accept our apologies for the problems this outage has caused.

-Computing & Communication Services

On Wednesday October 15, 2025 at 8:00 AM, CCS received alerts that the telecom switchboard application is down. This prevented the callers to the call centre/switchboard from reaching any of the live agents. The telecom team and the vendor are working to resolve the issue.

Update at 11:15 AM

The issue has been resolved and the switchboard service resumed

Please accept our apologies for the problems this outage has caused.

-Computing & Communication Services

CCS has received reports of Google Meet not working and Google has reported they are investigating reports of an issue with Meet. They report that the problem began on Monday, 2025-09-08 10:25 PDT.

Google engineers are currently investigating the issue and they apologize to all who are affected by the disruption.

Update 2:44 PM:
Google reported that at 2:33 PM ET that the problem with Chat had been resolved. They “thank you for your patience while we worked on resolving the issue.”

VPN client not remembering previous credentials since August 11, 2025. The new version of the Global Protect VPN client that was deployed on August 11, 2025 is failing to remember the previous logging credentials for 30 days for some users.

IT Security team is working with the vendor to find a resolution to this issue.

Update August 22, 2025 at 8:00 AM

A new version of Global Protect VPN client has been pushed out which should fix the issue

Update September 4, 2025 at 10:00 AM

If users still experiencing issues, please uninstall and reinstall the correct version of GlobalProtect VPN. Instructions are available here.

Please accept our apologies for the problems this outage has caused.

-Computing & Communication Services

In the last few weeks, CCS occasionally has been receiving reports of Google Authenticator App on Android phones no longer showing the two-factor codes. This issue seems to be more frequent this past week. The cause has not been identified, and CCS continues to investigate the issue. 

If you currently have issues with your Google Authenticator App, please see below –

• If you can still log in to the my.torontomu.ca portal from a device you have logged on from within the last 30 days or have access to your two-factor backup codes, please log in and navigate to Self Service > Personal Account > Two-Factor Authentication to revoke the mobile device currently registered in your account and set up the device again.

• If you are unable to log in to your account at all, please call the CCS Help Desk to obtain an emergency code. Once you get this emergency code and are able to authenticate again, please follow the same steps above to navigate to the Two-Factor Authentication settings page to redo your two-factor authentication setup. 

Please visit the Two-Factor Authentication page for instructions on setting up your two-factor authentication for Android phone. The CCS Help Desk summer hours of operations can be found on this page.

UPDATE July 23, 2025 1:15 PM

Some users reported repeated issue with the Google Authenticator app on Android phones with the codes disappeared from the authenticator app again. If this happens to you, please follow the steps above and when logging in to the Google Authenticator app, select the option “Use without an account” or sign in with your personal Gmail account (not your TMU account).

Please accept our apologies for the problem.

-Computing and Communications Services