D2L Brightspace Intermittent Unavailability May 2, 2024 (06:04 – 06:26 AM)

CCS received a report from D2L that D2L Brightspace was intermittently unavailable in the early morning Thursday, May 2, 2024 starting at 06:04 AM. D2L has resolved the issue and service has been restored as of 06:26 AM.

We apologize for any inconvenience this has caused.

-Computing and Communication Services

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Problem with D2L Fetch to MyServiceHub

As of April 19th 2024, the final grades fetch process is currently not working as expected. Our teams are investigating this issue.

Update:

A fix applied on Friday evening, April 19 around 6:30 PM and the issue was resolved.

We apologize for any inconvenience this has caused.

-Computing and Communication Services

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Network access problems on Thursday April 11, 2024

On Thursday April 11 at approximately 03:10 AM, administrative printing and other remote access services stopped working due to some firewall rules that were accidentally disabled.    CCS became aware of the issue around 2 PM and the firewall rules were restored to resolve the problem as of 3:05 PM.

We apologize for any inconvenience this has caused.

-Computing and Communication Services

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Wireless Network outage on Monday March 18, 2024 at 4:45 PM

On Monday March 18 at 4:45 PM, CCS got alerts about wireless authentication failures all over the campus. Network and IT Security teams are troubleshooting the issue

Update:

Services resumed at 5:50 PM

We apologize for any inconvenience this has caused.

-Computing and Communication Services

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Microsoft Azure authentication failure on Friday, January 26, 2024

At approximately 10:35 AM on Friday, January 26, 2024, EUC staff discovered that Azure Pass-thru Authentication was not working. This impacts the ability of staff, faculty, and students to login into Microsoft 365, Adobe, and any other third-party application using Azure AD for authentication.

CCS is currently investigating the cause of the problem.

UPDATE 12:35 PM

Authentication started working again around 12:30 PM following a “disable” and “enable” reset of the service on Microsoft Azure. We are not sure why this resolved the issue and will continue investigation to see if we can determine the root cause.

We apologize for any inconvenience this has caused.

-Computing and Communication Services

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WiFi Network interruption on Thursday Jan 18 from 9:15 to 9:40 AM

On Thursday Jan 18 at 9:15 AM, some of the WiFi wireless access points were mistakenly reconfigured causing them to lose connectivity .

The problem was rectified at 9:40 AM and services were resumed.

We apologize for any inconvenience this has caused.

-Computing and Communication Services

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Network outage at MER & DAL buildings on Monday Jan 15, 2024

On Sunday Jan 14 at 10PM, CCS started to receive alerts about outage at MER and DAL buildings. The problem traced to the Microwave link feeding these buildings.

There is no estimated time to when could this be fixed.

We apologize for any inconvenience this has caused.

-Computing and Communication Services

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Voicemail integration with GMail outage on Monday November 20, 2023

On November 20, 2023, the CCS telecom team received alerts that voicemail messages are not copied to gmail for the users who opted to this service. The telecom team is working with the vendor to investigate and will keep you updated.

Update November 23 at 19:30

The telecom team reinstated the product’s license and the integration between voicemail and gmail resumed

We apologize for any inconvenience this has caused.

-Computing and Communication Services

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Jabber phone client outage on Friday October 20, 2023

On October 20, 2023, the CCS telecom team received alerts that users of the Jabber; phone system client; were unable to login. The telecom team is working with the vendor to investigate and will keep you updated.

Update at 9:30

Problem resolved and users are now able to login with thier torontomu.ca credentials. Users who are using ryerson.ca credentials will not be able to login, and they have to click reset Jabber and use their torontomu.ca credentials instead

We apologize for any inconvenience this has caused.

-Computing and Communication Services

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Incoming Mail Disruption, Thursday Sept. 28th, 2023, 6:23 am – 9:45 am

Due to an error in one of our threat intelligence feeds, incoming mails were not delivered this morning starting at 6:39am.  This issue has been fixed at 9:45 am. We are following up with the vendor.  Emails that were received during this time will be delivered within an hour. New emails will not be delayed.

We apologize for any problems the delivery delays may cause.

Computing and Communications Services

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