VPN outage on September 29, 2022 from 4:05 to 4:07 PM

While troubleshooting a network security device on Thursday September 29, 2022 at 4:05 PM, the Global Protect VPN service was restarted causing all established sessions to disconnect.

VPN users were able to reconnect at 4:07 PM

Please accept our apologies for any problems this may have caused.

– Computing and Communications Services

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Network outage at MER & DAL buildings on September 15, 2022

The microwave link providing network connectivity to DAL & MER buildings stopped working causing a full network outage for these locations.

We do not have an ETA for resolution yet, as there is no backup connectivity to these buildings.

Please accept our apologies for any problems this may cause.

– Computing and Communications Services

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Academic printing problem: August 16, 2022


CCS received a report around 10:30 AM on Tuesday, August 16, 2022 of users not being able to print to network academic printers.  Full services were restored around 2:15 PM. We are investigating the root cause of the problem. 

Please accept our apologies for any problems this may cause.

– Computing and Communications Services

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Problems accessing D2L on July 25 through 27, 2022

Reports of errors when accessing D2L Brightspace started the evening of July 25, and continue through July 27. We are working with the vendor to resolve the issue.  

In the meantime, users experiencing errors can try to refresh or reload the browser, clear the browser’s cache, or try a different web browser.

Update 2-August-2022 3:20 p.m.: On 28-July-2022, we identified and resolved the cause of the error. CCS and D2L have monitored the situation closely and since then there has not been any new reports of this issue.

We apologize for any problems this has caused. We will provide an update as soon as one is available.

-Computing and Communications Services

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TMU-VPN Outage on July 20, 2022 from 11:30 AM to 11:39 AM

On July 20, 2022 at 11:30 AM, a glitch in applying regular firewall rules caused all VPN connections to disconnect. VPN services resumed at 11:39 AM

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Data centre outage on Saturday July 9, 2022 from 2:52 to 3:02 AM

On July 9, 2022 at 2:52 AM, the primary data centre firewalls failed and services moved to the secondary data centre firewall. This caused an outage during the transition from 2:52 to 3:02 AM. The IT security team is working with the vendor to resolve the issue.

Update:

At 10:25 on July 9, 200 the primary data centre firewall was taken out the high availability configuration to prevent it from trying to regain the primary status. This caused another outage between 10:27 to 1:32 AM. The vendor is working to resolve the issue.

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Network outage at SMH building on June 10, 2022

Both microwave network links to SMH are currently down. Network services team is working with the clients to resolve the issue.

Update: June 11, 2022 at 7:30 PM

Network connectivity reestablished and services resumed

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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D2L Impacting Event Notification – Brightspace: April 29, 2022 12:22 PM – 12:47 PM

The D2L team has advised that on Friday, April 29, 2022 starting at 12:22PM to 12:47PM (ET) some users might have experienced a performance issue with D2L Brightspace where D2L Brightspace might be loading slowly. The D2L technical teams have resolved the issue.


We apologize for any problems that this has caused.

Computing and Communications Services

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Phones Jabber client outage on Wednesday March 30, 2022 at 8:00 AM

On Wednesday March 30, 2022 at 8:00 AM CCS noticed that Jabber phone clients are unable to connect. Previously established connections are working fine

The vendor is troubleshooting the issue

Update at 10:30 AM

Services resumed at 10:30 AM

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Printing intermittent connectivity issues: Thursday, February 24, 2022 at 2:05 PM

Intermittent connectivity issues to the Microsoft Azure Portal are affecting printing services which rely on that connectivity to use the Universal Printing driver. The problem started around 2:05 PM today, Thursday, February 24.

Microsoft is working on a resolution.

UPDATE: Microsoft resolved the issue overnight and testing has confirmed that printing services are working normally.

Please accept our apologies for any problems this outage has caused.

-Computing and Communications Services

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