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Author Archives: Brian Lesser
Problems accessing D2L on July 25 through 27, 2022
Reports of errors when accessing D2L Brightspace started the evening of July 25, and continue through July 27. We are working with the vendor to resolve the issue. In the meantime, users experiencing errors can try to refresh or reload … Continue reading
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Central Authentication Service Outage on Feb. 28, 2021 4:57 PM to 8:35 PM
CCS began receiving alerts just before 5 PM on Feb 28, 2021 that Ryerson’s Central Authentication Service (CAS) was not allowing people to log in. As a result no one could log into D2L, eHR, RAMSS, Google Workspace, and other … Continue reading
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Account lockouts on September 26 and 27, 2019
On September 26 and 27 CCS temporarily locked 487 people out of their my.ryerson accounts. That meant they could not access their email, RAMSS, D2L, and other Ryerson services until they worked with the CCS help desk to unlock their … Continue reading
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Partial network outage in College Park: May 31, 2019
Around 3:10 am two fibre data links experienced problems. The link that connects the main campus to TRS failed and the link to College Park (CPK) partially failed. There was no impact in TRS because Ryerson has another fibre link … Continue reading
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Wireless interruption on Wednesday, Sept 27, 2017 at 10:40 AM
At 10:40 AM a Wireless Distribution Switch (WDS) stopped forwarding Wireless Access Points (WAPs) keep-alive heartbeats to their home wireless controllers. As a result all affected WAPs failed over to their backup wireless controllers to re-establish connectivity. WDS returned to … Continue reading
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Network outages in Oakham, ILLC and SCC: Wednesday, June 28, 2017 at 3:20 AM
A power failure at 3:20 AM caused a network outage in some locations within Oakham House, the ILLC and SCC buildings. We are working to restore service. Please accept our apologies for the problems this outage has caused. -Computing and … Continue reading
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Problems updating Sophos antivirus May 17, 2017
CCS has received roughly a half dozen reports that people on Ryerson’s wireless network or working off campus were not able to update their Sophos antivirus software. The problem does not occur on Ryerson’s wired network. CCS is working to … Continue reading
Posted in All Categories, Anti-Virus
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Wireless outage on Saturday, January 28, 2017 from 3:52 PM to 6:50 PM
An issue with a wireless controller not being able to pass user authentication requests to the authentication servers caused a wireless outage in the following locations: TRS, MAC, YNG, YDI, DMZ, BTS, AOB, WCB. The outage was reported at approximately 3:52 … Continue reading
Problem accessing RAMSS via my.ryerson.ca on Tuesday, December 27, 2016 from 3 AM to 10:30 AM
On Monday, December 27th, 2016, at 3 AM, there was an issue with the my.ryerson portal forwarding students to RAMSS. The issue was resolved and normal access was restored at 10:30 AM. We apologize for the inconvenience this problem caused for … Continue reading
blog.ryerson.ca outage: Saturday, Nov. 19, 2016 6:40 PM – 7:51 PM
The blog.ryerson.ca server became unresponsive on Saturday, Nov. 19, 2016 at 6:40 PM with a database error. The server was restarted and returned to service by 7:51 PM. We are investigating the root cause. Please accept our apologies for the … Continue reading
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