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Author Archives: Brian Lesser
Email delivery delays on Friday Sep. 30, 2016
Due to a very high volume of mail there were significant delays in delivering mail with reports of email taking two hours to be delivered. We expect the backlog to clear this evening and apologize for the problems these delays … Continue reading
Posted in All Categories, Mail
Tagged E-mail
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Intermittent wireless service interruptions, October 2015
CCS has become aware of an issue with Ryerson’s wireless network. Occasionally, access to the network momentarily disappears for some people. This has happened at random locations and times across campus. The cause appears to be with wireless access points “failing over” to … Continue reading
Brightspace Email delivery delays – Wed, October 21 – 22, 2015
CCS has received many reports of multi-hour email delays from instructors using Brightspace’s email feature. CCS has confirmed there are significant email delays and D2L has acknowledged the problem and is working on a resolution. Please accept our apologies for the … Continue reading
Posted in Brightspace by D2L, Mail
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Slow network performance Wed, Oct. 14, 2015 from 5 PM to 11 PM
CCS began receiving reports of very slow network performance at approximately 5 PM, Initial reports were that the ryerson.ca site was timing out but other services are also intermittently very slow. Staff are investigating the problem. However, all servers at Ryerson are running … Continue reading
Soapbox unavailable in the my.ryerson.ca portal Oct. 11, 2015
The Soapbox ideas sharing application is temporarily unavailable from within the my.ryerson.ca portal. The problem seems to be with Soapbox’s servers not properly authenticating Ryerson community members. Update – 8:45 AM, October 14 – Soapbox has fixed the issue and … Continue reading
Posted in my.ryerson
Tagged my.ryerson
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Incoming Mail Delays, Thurs. March 19, 2015 at 11:08 AM
A very large mass mailing has caused a delay in the delivery of email at Ryerson. The problem was reported just after 11 AM. There are approximately 7,000 messages that are slowly being processed by our virus and spam filters. We … Continue reading
Google Spreadsheets access problem: Friday March 13, 2015
This morning at approximately 10:30 AM CCS began receiving reports that people were having problems accessing Google Spreadsheets. Google is aware of the problem and is investigating: http://www.google.com/appsstatus#hl=en&v=issue&sid=6&iid=2cae931410c40766542f8253d9ef8275 CCS will update this service alert when Google provides more information or … Continue reading
Posted in Google Apps
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Email Service Disruptions Sat. Feb. 7, 10 AM to 3:30 PM
During preparatory work for the RMail upgrade scheduled to begin February 14 a number of problems occurred and were resolved on Saturday, February 7: There were intermittent problems sending mail using Ryerson’s SMTP service between 10 AM and approximately 2:00 … Continue reading
Posted in Mail
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Partial RMail Service Disruption: Saturday, January 24, 2015, 11:49 AM – 2:19 PM
The IMAP service on one of Ryerson’s three RMail servers stopped working at 11:49 AM Saturday January 24. The service was restarted and came back online at 2:19 PM. The IMAP service is used by Email software such as Thunderbird and Outlook … Continue reading
Posted in All Categories
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Mobile access problems to Ryerson Gmail and Google Apps: Saturday Aug. 30 2014 to Sunday Aug. 31, 2014
This morning (Saturday Aug. 30, 2014) CCS began receiving reports that people could not access their Ryerson Gmail and Google Apps accounts from some mobile devices. While we investigate the problem, if your mobile device reports it can no longer access your … Continue reading