Tag Archives: my.ryerson

Servers outage on Friday June 9, 2017 at 8:00 AM

On Friday, June 9, 2017 at about 8:00 AM. a disk storage appliance failure caused many of the data centre servers to reboot. Therefore users are unable to access some of Ryerson’s applications. CCS is investigating the root cause of the problem. … Continue reading

Posted in All Categories, my.ryerson | Tagged | 17 Comments

Soapbox unavailable in the my.ryerson.ca portal Oct. 11, 2015

The Soapbox ideas sharing application is temporarily unavailable from within the my.ryerson.ca portal. The problem seems to be with Soapbox’s servers not properly authenticating Ryerson community members. Update – 8:45 AM, October 14 – Soapbox has fixed the issue and … Continue reading

Posted in my.ryerson | Tagged | Comments Off on Soapbox unavailable in the my.ryerson.ca portal Oct. 11, 2015

Scheduled my.ryerson system maintenance: Sunday, October 11, 2015 from 6:30 a.m. to 9 a.m.

The software that runs the my.ryerson, uPortal will be upgraded to a new version on Sunday, October 11, 2015  from 6:30 a.m. to 9 a.m. Access to the my.ryerson portal and all applications accessed through the my.ryerson portal may be … Continue reading

Posted in All Categories, my.ryerson | Tagged | Comments Off on Scheduled my.ryerson system maintenance: Sunday, October 11, 2015 from 6:30 a.m. to 9 a.m.

Scheduled my.ryerson outage: Tuesday, September 1, 2015 from 6 a.m. to 8 a.m.

The my.ryerson portal will not be available on Tuesday, September 1, 2015 from 6 a.m. to 8 a.m. due to the switchover from Blackboard to Brightspace by D2L.  RAMSS, eHR and other applications accessed through the my.ryerson portal will not be … Continue reading

Posted in All Categories, Blackboard, eHR, my.ryerson, RAMSS | Tagged , , , | Comments Off on Scheduled my.ryerson outage: Tuesday, September 1, 2015 from 6 a.m. to 8 a.m.

my.ryerson service disruption: March 31, 2015 10:24 PM – April 1, 2015 8:16 AM

One of four servers providing access to my.ryerson became unresponsive at approximately 10:24 PM on March 31, 2015.  This prevented some users from accessing  my.ryerson.ca.  This server was taken out of the pool on April 1, 2015 at 8:16 AM to avoid further disruption while … Continue reading

Posted in All Categories, my.ryerson | Tagged | Comments Off on my.ryerson service disruption: March 31, 2015 10:24 PM – April 1, 2015 8:16 AM

my.ryerson service disruption: Monday, Sept. 1, 2014 10:16 PM – Tuesday, Sept. 2, 2014 7:31 AM

One of the my.ryerson portal servers became unresponsive at approximately 10:16 PM, Monday, Sept. 1, 2014 due to a database connection issue. This caused a service disruption for the people who were using this server. The server was restarted at … Continue reading

Posted in All Categories, my.ryerson | Tagged | Comments Off on my.ryerson service disruption: Monday, Sept. 1, 2014 10:16 PM – Tuesday, Sept. 2, 2014 7:31 AM

my.ryerson service outage: Friday, May 30 2014

We are experiencing intermittent loss of connectivity to the my.ryerson portal database.   Emergency work will be required at some time later today or over the weekend to address the problem. Once we have more information, we will provide an update … Continue reading

Posted in All Categories, my.ryerson | Tagged | Comments Off on my.ryerson service outage: Friday, May 30 2014

my.ryerson service disruption: Friday May 30 2014, 7:11 AM – 9:15 AM

One of the my.ryerson portal servers became unresponsive at approximately 7:11 AM. This caused a service disruption for users who were using  this server.  The server was restarted at 9:15 AM and service was restored. We are continuing to investigate … Continue reading

Posted in All Categories, my.ryerson | Tagged | Comments Off on my.ryerson service disruption: Friday May 30 2014, 7:11 AM – 9:15 AM

my.ryerson landing page error message: Friday, Feb. 28, 2014 6:10 AM – Monday, Mar. 3, 2014 4:02 PM

Since Friday, Feb. 28 6:10 AM,  one of the my.ryerson portal servers produced a “uPortal error” message below the CCS Alerts area in the landing page for some users. The reason was that the server was not restarted properly during  … Continue reading

Posted in All Categories, my.ryerson | Tagged | Comments Off on my.ryerson landing page error message: Friday, Feb. 28, 2014 6:10 AM – Monday, Mar. 3, 2014 4:02 PM

my.ryerson portal currently unavailable – Monday, Nov. 4 @ 1:36 pm

The virtual web servers that are used as from ends for my.ryerson.ca are currently unresponsive. Technical support staff is currently investigate the cause of the problem. Update 4:00 PM: CCS began taking steps at roughly 2:30 to return the portal … Continue reading

Posted in All Categories, Blackboard, eHR, my.ryerson, RAMSS | Tagged , , , | Comments Off on my.ryerson portal currently unavailable – Monday, Nov. 4 @ 1:36 pm