Category Archives: RAMSS

RAMSS outage: Friday, June 9, 2017 from 6 a.m. to 7 a.m.

RAMSS will be unavailable on Friday, June 9, 2017 from 6:00 a.m. until approximately 7:00 a.m for scheduled maintenance. Access to RAMSS will be prohibited. We apologize for any inconvenience this may cause. -Computing and Communications Services

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RAMSS access by staff in the Service Hub unavailable: Monday, January 9, 2017 from 12:34 PM to 2:30 PM

On Monday, January 9, 2017, at 12:34 PM, it was reported to CCS that staff in the Service Hub were unable to process student enrollments in RAMSS using a virtual server.  The problem was traced to a network firewall rule … Continue reading

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Problem accessing RAMSS via my.ryerson.ca on Tuesday, December 27, 2016 from 3 AM to 10:30 AM

On Monday, December 27th, 2016, at 3 AM, there was an issue with the my.ryerson portal forwarding students to RAMSS.  The issue was resolved and normal access was restored at 10:30 AM. We apologize for the inconvenience this problem caused for … Continue reading

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Scheduled my.ryerson outage: Tuesday, September 1, 2015 from 6 a.m. to 8 a.m.

The my.ryerson portal will not be available on Tuesday, September 1, 2015 from 6 a.m. to 8 a.m. due to the switchover from Blackboard to Brightspace by D2L.  RAMSS, eHR and other applications accessed through the my.ryerson portal will not be … Continue reading

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RAMSS outage – April 21, 2015

On Tuesday, April 21, 2015 at approximately 12 noon, we experienced a problem with a RAMSS server. This prevented people from accessing the RAMSS application. The issue was resolved at approximately 1:15 p.m. and service was restored. We apologize for … Continue reading

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Daylight Saving Time (DST) Switch, Sunday, March 8, 2015 at 2 AM

Due to the switch to Daylight Savings Time, the following applications will not be available: RAMSS and eHR on Sunday, March 8, 2015 from 00:01 AM to 3:30 AM OGF from Saturday, March 7, 2015 at 22:45 PM to Sunday, … Continue reading

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RAMSS outage: Sunday, Feb. 16 2014, 2:05PM

A SAN hardware failure occurred this afternoon, Sunday, Feb 16, shortly after 2 PM.    The RAMSS services are currently unavailable.   Technical staff is onsite to address the problem and vendor support has been contacted.   Updates will be provided … Continue reading

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my.ryerson portal currently unavailable – Monday, Nov. 4 @ 1:36 pm

The virtual web servers that are used as from ends for my.ryerson.ca are currently unresponsive. Technical support staff is currently investigate the cause of the problem. Update 4:00 PM: CCS began taking steps at roughly 2:30 to return the portal … Continue reading

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my.ryerson service disruption: Thursday, Sept. 5, 2013 1:35 PM

The my.ryerson portal became unresponsive around 1:35PM today, Thursday, Sept. 5, 2013.   Partial service was restored at approximately 2:38PM, but technical staff are still working on restoring full services. It may be necessary to disable the course and organization … Continue reading

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RAMSS service issues: Thursday, July 18 2013 12 Noon to 10:45 PM

A problem with a Storage Area Network (SAN) caused RAMSS performance problems beginning roughly at noon on Thursday July 18.  System performance got worse after 9 PM so RAMSS was restarted at approximately 9:30 PM and was not available again … Continue reading

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