Category Archives: RAMSS

RAMSS service disruption: Sunday July 14, 2013 10 PM – Monday July 15 2:30 AM

Posted on July 15, 2013 by Casey Carvalho

A scheduled migration of the RAMSS system data to a new SAN (Storage Area Network) was scheduled for yesterday, Sunday, July 15, between 5 PM – 10 PM.  However, some problems were encountered with 4 of the 9 servers targeted … Continue reading →

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Partial RAMSS Service Disruption: Wednesday, June 5, 2013 7:30 PM – Thursday, June 6, 2013 9:00 AM

Posted on June 6, 2013 by Casey Carvalho

CCS received reports of some users not being able to access RAMSS  this morning around 8 AM.   Upon investigation, it was identified that one of the application servers was not responding properly.  This started at approximately  7:30 pm on Wednesday … Continue reading →

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my.ryerson service disruption: Monday, June 3 2013, 5 PM

Posted on June 3, 2013 by Casey Carvalho

The CCS Help Desk received reports from a few external users indicating that they are experiencing problems connecting to my.ryerson.ca.  These reports started at 5:05 PM. Access to my.ryerson.ca within Ryerson is working as expected.  A preliminary investigation indicated that … Continue reading →

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my.ryerson outage: Friday, May 30, 2013, 8 AM – 8:26 AM

Posted on May 31, 2013 by Branka Halilovic

On Friday, May 30, 2013, between 6 am and 8 am,  CCS was performing  scheduled maintenance on storage devices which impacted the my.ryerson portal and all applications accessed through the my.ryerson portal, CAS and all CAS-fied applications, RMS administration and … Continue reading →

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CAS – Central Authentication System – Service disruption, March 25, 2013 11:35 AM – 12:30 PM

Posted on March 25, 2013 by Jim Buchanan

CAS, the Ryerson Central Authentication system was unavailable from 11:35 AM to 12:30 PM on Monday, March 25, 2013. This was due to an issue with a database server file system.  The problem is being investigated by CCS. Due to … Continue reading →

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Scheduled applications outage during the Daylight Saving Time (DST) switch: Sunday, March 10, 2013 1 AM – 3:30 AM

Posted on March 8, 2013 by Branka Halilovic

RAMSS, eHR and OGF services will not be available on Sunday, March 10, 2013 between 1 AM and 3:30 AM due to the DST switch. We apologize for any inconvenience this may cause. -Computing and Communications Services

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CAS, RAMSS, eHR outage: Saturday, Feb. 16 2013 5:04 AM to 8:31 AM

Posted on February 16, 2013 by Brian Lesser

A network device failed at 5:04 AM this morning making Ryerson’s Central Authentication System unavailable as well as RAMSS and eHR. The system was restored by 8:31 AM this morning. Please accept our apologies for the outage. For those interested … Continue reading →

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CS/RAMSS & Ryerson Mobile Service Disruption: Saturday, Jan. 19, 2013 2:00 AM

Posted on January 19, 2013 by Casey Carvalho

A server crash of one of the RAMSS servers was occurred this Saturday morning at approximately 2 AM. As a result RAMSS information was not available in Ryerson Mobile until the service was restarted around 6:50 AM.  The server crash is related … Continue reading →

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Hardware issues with CS/RAMSS servers, January 16 and January 17

Posted on January 17, 2013 by Branka Halilovic

Two of the four RAMSS (PeopleSoft Campus Solutions) application servers crashed at approximately 00:02 am on Wednesday, January 16. They both came back up normally. However, during the day on Wednesday, January 16, we started  experiencing the same issues issues … Continue reading →

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CS/RAMSS & Ryerson Mobile Service Disruption: Wednesday, Jan. 16, 2013 2:45 PM

Posted on January 16, 2013 by Casey Carvalho

At approximately 2:45 PM, one of the RAMSS front end servers crashed and rebooted.   This server runs an integration broker that provides  student schedule information to Ryerson Mobile users.   This service has been unstable since 2:45PM.   We are in the process of … Continue reading →

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