Category Archives: RAMSS

Ryerson Mobile Service Disruption: Tuesday, Jan. 15 2013 2:50 PM

Posted on January 15, 2013 by Casey Carvalho

Just before 3:00PM, one of the RAMSS front end servers crashed and was rebooted.   However, one of the services running on this server, an integration broker that provides  student schedule information to Ryerson Mobile failed to come up properly.   Unfortunatately, this … Continue reading →

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Scheduled www.ryerson.ca and the my.ryerson portal outage: Friday, January 18, between 6 am and 7 am

Posted on January 15, 2013 by Branka Halilovic

To mitigate issues that caused my.ryerson and CAS services interruptions on Dec 26, 2012 and Jan 1, 2013, CCS will be moving www.ryerson.ca and uPortal to a new load balancer on Friday, January 18, between 6 AM and 7 AM. … Continue reading →

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Scheduled RAMSS outage, December 24, 2012 from 5:30 am to 12 noon

Posted on December 21, 2012 by Branka Halilovic

Due to a hydro power upgrade project that must be completed at Ryerson, RAMSS will be unavailable on December 24, 2012 from 5:30 am to 12 noon. This is unavoidable and we apologize in advance for the inconvenience that this … Continue reading →

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CAS service interruption: Dec. 16 11:7 PM – Dec 17 2:12 AM

Posted on December 17, 2012 by Branka Halilovic

Central Authentication Service (CAS) application server’s threads had reached the max and could not handle new requests at 11:57 PM on December 16, 2012. Services were restored at 2:12 AM on December 17, 2012. This affected all CASified applications, including … Continue reading →

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LDAP authentication outage: Wednesday, Dec. 12, 2012 7:15 AM – 8:11 AM – Update

Posted on December 12, 2012 by Casey Carvalho

Update:  This affected CASified applications, including Gmail, Blackboard, my.ryerson.ca, Confluence, Jira and impacted wireless Access. =============================================================== The LDAP (Lightweight Directory Access Protocol) proxy servers used for authentication, including authentication of CAS systems (my.ryerson.ca), stopped responding around 7:15 am.   Services were restored around … Continue reading →

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my.ryerson.ca and CAS service interruption: Tuesday Nov. 27 00:00 AM – 00:15 AM

Posted on November 26, 2012 by Casey Carvalho

Due to an issue with an Oracle database process, a planned service interruption is being scheduled for approximately 15 minutes, starting tonight at midnight.  During this period Ryerson’s Central Authentication System (CAS) will be unavailable. While applications accessed through my.ryerson.ca (including  RAMSS, Blackboard, … Continue reading →

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RAMSS tab malfunction in my.ryerson: Wednesday Nov. 21, 2012 1:36 PM – 2:00 PM

Posted on November 21, 2012 by Casey Carvalho

Due to a misconfiguration with the RAMSS tab in the my.ryerson portal, access to RAMSS was not available from approximately 1:36 PM to 2:00 PM on Wednesday, November 21, 2012. We apologize for the service disruption. – Computing and Communications Services

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Scheduled Blackboard, RAMSS, SoapBox outage: Friday, Oct. 19, 2012 between 6:30 am – 6:15 am

Posted on October 18, 2012 by Casey Carvalho

On Friday, Oct. 19, 2012 between 6:00 am and 6:15 am, the Blackboard servers will be restarted as a precaution, to avoid a possible unscheduled service disruption due to an application bug associated with the increase of database connections, which … Continue reading →

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Intermittent my.ryerson.ca login problem – Friday, Aug. 24, 2012

Posted on August 24, 2012 by Casey Carvalho

One of the Central Authentication System (CAS) servers that allows you to log into my.ryerson.ca and other systems experienced a problem this morning.   This caused some users to experience an authentication failure when attempting to login to my.ryerson.ca or other … Continue reading →

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my.ryerson.ca, Blackboard, eHR, RAMSS service disruption: Friday, July 20 2012 7:21 AM – 7:34 AM

Posted on July 20, 2012 by Casey Carvalho

A scheduled firewall upgrade carried out this morning temporarily disrupted my.ryerson and applications accessed through the portal, including Blackboard, eHR and RAMSS.    The service disruption started around 7:21 AM and lasted until 7:34 AM. We apologize for the service disruption. … Continue reading →

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