Problems updating Sophos antivirus May 17, 2017

CCS has received roughly a half dozen reports that people on Ryerson’s wireless network or working off campus were not able to update their Sophos antivirus software. The problem does not occur on Ryerson’s wired network. CCS is working to resolve the problem.

Update: Thursday May 18: An update of the Sophos server is in progress. This should resolve the issue when the update is complete.

Update: Friday May 19: The update of the Sophos server completed yesterday and, in our tests, has resolved the connection issues some people experienced.

Please accept our apologies for the inconvenience this problem has caused.

-Computing and Communications Services

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4 Responses to Problems updating Sophos antivirus May 17, 2017

  1. Josh P says:

    As of May 22nd, I continue to receive the ‘could not contact server’ message when attempting to update.

    • Brian Lesser says:

      We have similar reports that the problem has recurred. Staff will investigate on Tuesday.

  2. Josh P says:

    FYI – was able to successfully update today.

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