Author Archives: michael

Phone sets outage on May 10, 2023 from 12:55 to 1:25 AM

Posted on May 10, 2023 by michael

On Wednesday May 10, 2023 at 12:55 AM, campus security noticed that all phone sets on campus were not able to make or receive calls. The problem disappeared at 1:25 AM and all phones started to work normally. Please accept … Continue reading →

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Phone system is down on April 26, 2023 at 17:45 PM

Posted on April 26, 2023 by michael

On Wednesday April 25, 2023 at 5:45 PM, TMU’s phone system became unavailable. The telecom team is investigating the issue. Update at 8:10 PM Network traffic re-roted to solve the issue. Services resumed at 7:20 PM Please accept our apologies … Continue reading →

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CAS outage on Tuesday April 25, 2023 at 3:05 AM

Posted on April 25, 2023 by michael

On Tuesday April 25, 2023 at 3:05 AM, TMU’s Central Authentication Service (CAS) became unavailable because of a firewall issue. This prevented access to all applications that rely on CAS for logins. The IT security team resolved the issue at … Continue reading →

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Slow Internet access for some websites on Monday April 10, 2023

Posted on April 10, 2023 by michael

CCS noticed many websites are slow to load on Monday April 10, 2023. IT Security team resolved the issue at 8:36 AM Please accept our apologies for any problems this may cause. – Computing and Communications Services

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Internet access outage on Tuesday January 31, 2023 from 10:39 to 10:41 AM

Posted on January 31, 2023 by michael

On Tuesday January 31, 2023 at 10:39 AM one of the campus firewalls crashed and services automatically failed over to a redundant firewall. That caused internet access outage including open VPN sessions from 10:39 to 10:41 AM. Please accept our … Continue reading →

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Voicemail synchronization with Gmail outage on December 28, 2022

Posted on January 3, 2023 by michael

After the Gmail domain name change to torontomu.ca on December 28, 2022, the synchronization between the voicemail system and Gmail, for the users who opted to use this feature, stopped working. The telecom team is working with the vendor to … Continue reading →

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Phones: Jabber client outage on Friday December 23, 2022 at 7:30 AM

Posted on December 23, 2022 by michael

On Friday December 23, 2022, the Jabber client for the phone system stopped working. The telecom team is working with the vendor to resolve the issue. Update: The issue has been resolved at 9:50 AM. Users may need to reset … Continue reading →

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Phone system outage on Tuesday December 20 at 7:30 AM

Posted on December 20, 2022 by michael

All phones went offline on Tuesday December 20 at 7:30 AM. The telecom team is investigating the issue Update: Servers restarted and services resumed at 9:05 Please accept our apologies for any problems this may cause. – Computing and Communications … Continue reading →

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Network outage at KHS 3rd floor on November 4, 2022

Posted on November 4, 2022 by michael

The network switch servicing the South/East corner of KHS 3rd floor lost power at 9:03 AM on Friday November 4, 2022. impacting all of the wired and wireless network connectivity in this area. The switch had to be rebooted to … Continue reading →

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VPN outage on September 29, 2022 from 4:05 to 4:07 PM

Posted on September 29, 2022 by michael

While troubleshooting a network security device on Thursday September 29, 2022 at 4:05 PM, the Global Protect VPN service was restarted causing all established sessions to disconnect. VPN users were able to reconnect at 4:07 PM Please accept our apologies … Continue reading →

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