Author Archives: michael

Network outage at MER & DAL buildings on September 15, 2022

Posted on September 15, 2022 by michael

The microwave link providing network connectivity to DAL & MER buildings stopped working causing a full network outage for these locations. We do not have an ETA for resolution yet, as there is no backup connectivity to these buildings. Please … Continue reading →

Posted in All Categories | Comments Off on Network outage at MER & DAL buildings on September 15, 2022

TMU-VPN Outage on July 20, 2022 from 11:30 AM to 11:39 AM

Posted on July 20, 2022 by michael

On July 20, 2022 at 11:30 AM, a glitch in applying regular firewall rules caused all VPN connections to disconnect. VPN services resumed at 11:39 AM We apologize for any inconvenience this may have caused. -Computing and Communications Services

Posted in All Categories | Comments Off on TMU-VPN Outage on July 20, 2022 from 11:30 AM to 11:39 AM

Data centre outage on Saturday July 9, 2022 from 2:52 to 3:02 AM

Posted on July 9, 2022 by michael

On July 9, 2022 at 2:52 AM, the primary data centre firewalls failed and services moved to the secondary data centre firewall. This caused an outage during the transition from 2:52 to 3:02 AM. The IT security team is working … Continue reading →

Posted in All Categories | Comments Off on Data centre outage on Saturday July 9, 2022 from 2:52 to 3:02 AM

Network outage at SMH building on June 10, 2022

Posted on June 10, 2022 by michael

Both microwave network links to SMH are currently down. Network services team is working with the clients to resolve the issue. Update: June 11, 2022 at 7:30 PM Network connectivity reestablished and services resumed We apologize for any inconvenience this … Continue reading →

Posted in All Categories | Comments Off on Network outage at SMH building on June 10, 2022

Phones Jabber client outage on Wednesday March 30, 2022 at 8:00 AM

Posted on March 30, 2022 by michael

On Wednesday March 30, 2022 at 8:00 AM CCS noticed that Jabber phone clients are unable to connect. Previously established connections are working fine The vendor is troubleshooting the issue Update at 10:30 AM Services resumed at 10:30 AM We … Continue reading →

Posted in All Categories | Comments Off on Phones Jabber client outage on Wednesday March 30, 2022 at 8:00 AM

Phones Jabber client outage on Friday February 18, 2022 at 6:00 AM

Posted on February 18, 2022 by michael

On Friday February 18, 2021 at 6:15 AM, an attempt to upgrade the phone system software failed. This is currently affecting the soft- phone Jabber clients and call centres agents. The vendor is troubleshooting the issue Update at 4:00 PM … Continue reading →

Posted in All Categories | Comments Off on Phones Jabber client outage on Friday February 18, 2022 at 6:00 AM

Voicemail synchronization with Gmail delay on February 16, 2022

Posted on February 17, 2022 by michael

On Wednesday February 16, 2021 at 1:21 AM, the voicemail synchronization with Gmail failed to deliver voicemail messages to the users’ who opted for this option. The problem was traced back to a failed communication with the licensing server. The … Continue reading →

Posted in All Categories, phones | Comments Off on Voicemail synchronization with Gmail delay on February 16, 2022

Network outage at TRSM 3rd floor on Monday November 29, 2021 at 11:07 AM

Posted on November 29, 2021 by michael

On Monday November 29, 2021 at 11:07 AM CCS received an alert about failure of the network switch servicing a portion of the 3rd floor at TRSM building. The CCS network staff are investigating the issue. Update 12:35 PM Network … Continue reading →

Posted in All Categories | Comments Off on Network outage at TRSM 3rd floor on Monday November 29, 2021 at 11:07 AM

Network outage on Thursday November 25, 2021 at 9:50 AM

Posted on November 25, 2021 by michael

On Thursday November 25, 2021 at 9:50 AM CCS received alerts about failure to connect to Internet resources. The CCS network and IT-security teams are investigating the issue. Update: 10:15 AM Outage traced back to external Internet servers responsible for … Continue reading →

Posted in All Categories | Tagged | Comments Off on Network outage on Thursday November 25, 2021 at 9:50 AM

Network outage at the library on Friday November 19, 2021 at 4:00AM

Posted on November 19, 2021 by michael

On Friday November 19, 2021 at 4:00 AM CCS noticed that the network switch servicing the library has failed. Staff will be on-site to replace the defective equipment. Update at 8:00 PM The network switches have been replaced and services … Continue reading →

Posted in All Categories, network | Comments Off on Network outage at the library on Friday November 19, 2021 at 4:00AM