Category Archives: All Categories

Slow Internet access for some websites on Monday April 10, 2023

Posted on April 10, 2023 by michael

CCS noticed many websites are slow to load on Monday April 10, 2023. IT Security team resolved the issue at 8:36 AM Please accept our apologies for any problems this may cause. – Computing and Communications Services

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RMS outage – Self Service and Activation: Thursday, April 6, 2023, 6:46 pm – 7:30 pm

Posted on April 6, 2023 by Hongbo HE

At 6:46 pm, the RMS Self Service and Activation applications became unresponsive. The services were restarted and full services were restored at 7:30 pm. RMS is the system that makes possible account activation at http://www.torontomu.ca/accounts/ and provides password change and other … Continue reading →

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Internet access outage on Tuesday January 31, 2023 from 10:39 to 10:41 AM

Posted on January 31, 2023 by michael

On Tuesday January 31, 2023 at 10:39 AM one of the campus firewalls crashed and services automatically failed over to a redundant firewall. That caused internet access outage including open VPN sessions from 10:39 to 10:41 AM. Please accept our … Continue reading →

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Voicemail synchronization with Gmail outage on December 28, 2022

Posted on January 3, 2023 by michael

After the Gmail domain name change to torontomu.ca on December 28, 2022, the synchronization between the voicemail system and Gmail, for the users who opted to use this feature, stopped working. The telecom team is working with the vendor to … Continue reading →

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MyServiceHub performance issues – Tuesday, December 27, 2022

Posted on December 27, 2022 by Casey Carvalho

As of approximately 8:24 AM students started reporting very slow responses from the MyServiceHub (formerly RAMSS) system. In some cases they could not connect to the system at all. We are currently investigating the problem and we will provide an … Continue reading →

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Phones: Jabber client outage on Friday December 23, 2022 at 7:30 AM

Posted on December 23, 2022 by michael

On Friday December 23, 2022, the Jabber client for the phone system stopped working. The telecom team is working with the vendor to resolve the issue. Update: The issue has been resolved at 9:50 AM. Users may need to reset … Continue reading →

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Phone system outage on Tuesday December 20 at 7:30 AM

Posted on December 20, 2022 by michael

All phones went offline on Tuesday December 20 at 7:30 AM. The telecom team is investigating the issue Update: Servers restarted and services resumed at 9:05 Please accept our apologies for any problems this may cause. – Computing and Communications … Continue reading →

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Network outage at KHS 3rd floor on November 4, 2022

Posted on November 4, 2022 by michael

The network switch servicing the South/East corner of KHS 3rd floor lost power at 9:03 AM on Friday November 4, 2022. impacting all of the wired and wireless network connectivity in this area. The switch had to be rebooted to … Continue reading →

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eHR intermittent access issue: Wednesday, Nov. 2, 2022

Posted on November 2, 2022 by Hongbo HE

We have been experiencing intermittent eHR authorization error issues since Tuesday, Nov. 1st, 2022. When a user clicks the eHR tab in the portal, sometimes the user is presented with the error message: “Authorization Error – – Contact your Security … Continue reading →

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VPN outage on September 29, 2022 from 4:05 to 4:07 PM

Posted on September 29, 2022 by michael

While troubleshooting a network security device on Thursday September 29, 2022 at 4:05 PM, the Global Protect VPN service was restarted causing all established sessions to disconnect. VPN users were able to reconnect at 4:07 PM Please accept our apologies … Continue reading →

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