Category Archives: All Categories

The microwave link providing network connectivity to DAL & MER buildings stopped working causing a full network outage for these locations. We do not have an ETA for resolution yet, as there is no backup connectivity to these buildings. Please … Continue reading →

CCS received a report around 10:30 AM on Tuesday, August 16, 2022 of users not being able to print to network academic printers.  Full services were restored around 2:15 PM. We are investigating the root cause of the problem.  Please … Continue reading →

Reports of errors when accessing D2L Brightspace started the evening of July 25, and continue through July 27. We are working with the vendor to resolve the issue.   In the meantime, users experiencing errors can try to refresh or reload … Continue reading →

On July 20, 2022 at 11:30 AM, a glitch in applying regular firewall rules caused all VPN connections to disconnect. VPN services resumed at 11:39 AM We apologize for any inconvenience this may have caused. -Computing and Communications Services

On July 9, 2022 at 2:52 AM, the primary data centre firewalls failed and services moved to the secondary data centre firewall. This caused an outage during the transition from 2:52 to 3:02 AM. The IT security team is working … Continue reading →

Both microwave network links to SMH are currently down. Network services team is working with the clients to resolve the issue. Update: June 11, 2022 at 7:30 PM Network connectivity reestablished and services resumed We apologize for any inconvenience this … Continue reading →

The D2L team has advised that on Friday, April 29, 2022 starting at 12:22PM to 12:47PM (ET) some users might have experienced a performance issue with D2L Brightspace where D2L Brightspace might be loading slowly. The D2L technical teams have resolved … Continue reading →

On Wednesday March 30, 2022 at 8:00 AM CCS noticed that Jabber phone clients are unable to connect. Previously established connections are working fine The vendor is troubleshooting the issue Update at 10:30 AM Services resumed at 10:30 AM We … Continue reading →

Intermittent connectivity issues to the Microsoft Azure Portal are affecting printing services which rely on that connectivity to use the Universal Printing driver. The problem started around 2:05 PM today, Thursday, February 24. Microsoft is working on a resolution. UPDATE: … Continue reading →

On Friday February 18, 2021 at 6:15 AM, an attempt to upgrade the phone system software failed. This is currently affecting the soft- phone Jabber clients and call centres agents. The vendor is troubleshooting the issue Update at 4:00 PM … Continue reading →