Tag Archives: phones

6-digit phone extensions are not reachable from outside Ryerson on Wednesday April 29 starting 1:00 PM

Posted on April 29, 2020 by michael

On Wednesday April 29, 2020, CCS received reports about external callers to Ryerson’s main number 416-979-5000 are unable to reach users with 6-digit extensions. The telecom team is working with the vendor to troubleshoot the issue. Update at 4:05 PM: … Continue reading →

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Phones outage at TRSM on Friday January 4, 2019

Posted on January 4, 2019 by michael

CCS has been informed that all the phones in TRSM building stopped working.  The issue has been escalated to the vendor for support. Update: Issue was resolved at 7:30 PM We apologize for any inconvenience this service disruption is causing. … Continue reading →

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OfficeLinx Voicemail outage on Friday June 16, 2017 at 7:00 AM

Posted on June 16, 2017 by michael

On Friday June 16, 2017 at 7:00 AM CCS noticed that users on the new SIP voice mail system (OfficeLinx) couldn’t access their voice mail. Telecom group is working with the vendor to troubleshoot the issue. Update: At 10:45 AM … Continue reading →

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Voice Mail outage on Tuesday May 23, 2017 at 7:00 AM

Posted on May 23, 2017 by michael

On Tuesday May 23, 2017 at 7:00 AM CCS noticed that users on the new SIP voice mail system (Officelinx) can’t access their voice mail. Telecom group is working with the vendor to troubleshoot the issue. Update: Problem resolved at … Continue reading →

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Phones outage at 415 Yonge St.: Monday, September 26, 2016

Posted on September 26, 2016 by michael

On Monday, September 26, 2016, CCS noticed that the phones at 415 Yonge St. building failed to come up after a building power loss. The support vendor has been contacted. Update: Power surge caused phone system damage. Equipment were replaced and services resumed at 3:30 … Continue reading →

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Voice Mail outage on Thursday February 11, 2016 at 4:30 PM

Posted on February 11, 2016 by michael

On Thursday, February 11, 2016 at 4:30 PM, the Voice Mail system failed to respond. The vendor has been contacted and a technician is on route to troubleshoot the issue. Update 7:48 PM: Voice mail has been restored. The cause of the … Continue reading →

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Phone outage on Monday, May 25, 2015

Posted on May 25, 2015 by michael

On Monday, May 25, 2015 at 4:23 PM, all of the VoIP phones stopped working.  These are mainly in the newer buildings such as CE, TRS, MAC and  SLC. The vendor has been contacted for support. Update: A problem was found … Continue reading →

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Phone outage in ENG building on Friday February 13, 2015

Posted on February 13, 2015 by michael

On Friday, February 13, 2015 at 3:05 AM, and during a scheduled power outage in POD & LIB buildings, the diesel generator had some technical issues. This caused an outage for a portion of the main phone PBX that serves the ENG building. … Continue reading →

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Voice Mail system outage on January 30, 2015 from 7:30 AM to 9:00 AM

Posted on January 30, 2015 by michael

On Friday, January 30, 2015, a scheduled upgrade to the voice mail system (Call Pilot) took longer than expected. This caused an extended outage from 7:30 AM to 9:00 AM where users were unable to access their Voice Mail. Services … Continue reading →

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Long distance dialing not available July 17, 2014

Posted on July 17, 2014 by michael

On Thursday, July 17, 2014 at 11:15 AM, due to a problem at Bell Canada the long distance calling service were stopped. Bell Fixed the issue on Friday at 10:00 AM We apologize for any inconvenience. -Computing and Communications Services

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