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Category Archives: phones
Voicemail synchronization with Gmail delay on February 16, 2022
On Wednesday February 16, 2021 at 1:21 AM, the voicemail synchronization with Gmail failed to deliver voicemail messages to the users’ who opted for this option. The problem was traced back to a failed communication with the licensing server. The … Continue reading
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Ryerson’s main phone number is out of service on Friday August 21, 2020
On Friday August 21, 2020 at 9 AM, it was noticed that people dialing Ryerson’s main number 416-979-5000 are getting an “out of service” or Busy message. Ryerson’s telecom team escalated the issue to Bell Canada for resolution. Update at … Continue reading
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Phones outage at TRSM on Friday January 4, 2019
CCS has been informed that all the phones in TRSM building stopped working. The issue has been escalated to the vendor for support. Update: Issue was resolved at 7:30 PM We apologize for any inconvenience this service disruption is causing. … Continue reading
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OfficeLinx Voicemail outage on Friday June 16, 2017 at 7:00 AM
On Friday June 16, 2017 at 7:00 AM CCS noticed that users on the new SIP voice mail system (OfficeLinx) couldn’t access their voice mail. Telecom group is working with the vendor to troubleshoot the issue. Update: At 10:45 AM … Continue reading
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Voice Mail outage on Tuesday May 23, 2017 at 7:00 AM
On Tuesday May 23, 2017 at 7:00 AM CCS noticed that users on the new SIP voice mail system (Officelinx) can’t access their voice mail. Telecom group is working with the vendor to troubleshoot the issue. Update: Problem resolved at … Continue reading
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Phones Outage at 415 Yonge St.: Friday, April 28, 2017
Since around 8 AM, Friday, April 28, 2017, the VoIP (Voice over Internet Protocol) phones at 415 Yonge St. are unreachable from outside Ryerson University. Local staff are able to call other extensions within 415 Yonge St. Calls from 415 Yonge St. to … Continue reading
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SIP phone outage: Friday, March 24 2017, 7 AM – 8:15 AM
A scheduled network change caused an outage of SIP phones on Friday, March 24, 2017 between 7 AM and 8:15 AM. We apologize for any inconvenience. -Computing and Communications Services
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Phones outage at 415 Yonge St.: Monday, September 26, 2016
On Monday, September 26, 2016, CCS noticed that the phones at 415 Yonge St. building failed to come up after a building power loss. The support vendor has been contacted. Update: Power surge caused phone system damage. Equipment were replaced and services resumed at 3:30 … Continue reading
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Voice Mail outage on Thursday February 11, 2016 at 4:30 PM
On Thursday, February 11, 2016 at 4:30 PM, the Voice Mail system failed to respond. The vendor has been contacted and a technician is on route to troubleshoot the issue. Update 7:48 PM: Voice mail has been restored. The cause of the … Continue reading
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Phone outage on Monday, May 25, 2015
On Monday, May 25, 2015 at 4:23 PM, all of the VoIP phones stopped working. These are mainly in the newer buildings such as CE, TRS, MAC and SLC. The vendor has been contacted for support. Update: A problem was found … Continue reading