Category Archives: phones

Phone outage in ENG building on Friday February 13, 2015

Posted on February 13, 2015 by michael

On Friday, February 13, 2015 at 3:05 AM, and during a scheduled power outage in POD & LIB buildings, the diesel generator had some technical issues. This caused an outage for a portion of the main phone PBX that serves the ENG building. … Continue reading →

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Voice Mail system outage on January 30, 2015 from 7:30 AM to 9:00 AM

Posted on January 30, 2015 by michael

On Friday, January 30, 2015, a scheduled upgrade to the voice mail system (Call Pilot) took longer than expected. This caused an extended outage from 7:30 AM to 9:00 AM where users were unable to access their Voice Mail. Services … Continue reading →

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Long distance dialing not available July 17, 2014

Posted on July 17, 2014 by michael

On Thursday, July 17, 2014 at 11:15 AM, due to a problem at Bell Canada the long distance calling service were stopped. Bell Fixed the issue on Friday at 10:00 AM We apologize for any inconvenience. -Computing and Communications Services

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Voice Mail Outage: Tuesday April 2, 2014 from 7:33 to 7:39 AM

Posted on April 2, 2014 by michael

On Tuesday April 2, 2014 at 7:33 AM, the Call-Pilot Voice Mail server had to be rebooted to clear a hung trunk line. Users were unable to access their voice mail during the server reboot. Services were resumed  at 7:39 … Continue reading →

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VoIP Phones outage: March 31, 2014 from 8:20 PM to April 1, 2014 8:30 AM

Posted on April 1, 2014 by michael

On Monday March 31, 2014 at 8:20 PM, the VoIP phones’ server failed. The vendor was called and a reboot of the entire PBX phone switch had to be done to bring the VoIP server up. Services were resumed on … Continue reading →

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Phone outage: April 1, 2014 from 8:20 to 8:30 AM

Posted on April 1, 2014 by michael

On Tuesday April 1, 2014 at 8:20 AM, the entire PBX phone switch had to be rebooted to fix a problem with the VoIP phones. This caused an outage for all phones and call centres all over campus. Services were … Continue reading →

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External voice mail pre-greeting prompt change: Tuesday, January 21, 2014 from 8:30 AM to 9:45 AM

Posted on January 21, 2014 by michael

On Tuesday, January 21, 2014 between 8:30 AM and 9:45 AM the external voice mail greeting pre-prompt recording has been over-written by one of the phone administrators’ own greetings. The prompt has been restored back to the default one at … Continue reading →

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Phone Service Outage: Thursday, Sept. 19, 2013

Posted on September 19, 2013 by Brian Lesser

Approximately 160 phones are out of service this morning. Many of these phone are in the CCS office area. The problem is due to a hardware failure in one part of Ryerson’s main phone switch (PBX.) Support technicians are on … Continue reading →

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VoIP Phones Outage: Friday June 7, 2013 07:07 AM – 8:50 AM

Posted on June 7, 2013 by michael

The Signaling Server for VoIP phones stopped working on Friday June 7, 2013 at 7:07 AM and had to be rebooted.  The outage impacted all of the VoIP phones on campus. Service was restored at 8:50 AM We apologize for … Continue reading →

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TRS and YDI building network and IP phone outage: Monday, Jan. 23 14:35 pm – 14:45 pm

Posted on January 23, 2012 by Casey Carvalho

A hardware CPU failure in one of the TRS routers was experienced today, at approximately 14:35 PM. The outage lasted approximately 10 minutes, while services failed over to a backup CPU. The service outage affected the TRS and YDI buildings, … Continue reading →

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