Don’t Give Away Your Ryerson Password

Please do not respond to any emails that request confidential information like credit card numbers, passwords or other personal data.

It is particularly important to never send your password to anyone by E-mail or to use your Ryerson password to log into a non-Ryerson  system. Make sure the URL in your browser’s location field is my.ryerson.ca, mail.ryerson.ca or some other name that ends with .ryerson.ca before entering using your Ryerson password.

A recent variant of a phishing email was sent to the Ryerson community; it was sent from a non Ryerson email address requesting user name, password and DOB.

If you receive an email like this one with a subject line that reads “*Important*”, please do not respond and delete it from your mailbox immediately.

– Computing and Communication Services

A SAMPLE E-MAIL FOLLOWS:

Subject: * Important *

This message is from your administrator provider/ maintenance center email account to all users. We are improving our database and e-mail center due to unusual activities identified in our email system. Therefore, we are deleting all e-mail accounts identified to improve and create space for new ones.You are required to verify your email account by clicking:
https://www.magoautosales.com/creditapp/phpform/use/weebb/form1.html

* Important *
Please provide all this information completely and correctly otherwise your account will be disable for security reasons.

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Major System Outage Due to Network Connection Problem in Data Centre

At around 3:07 PM on Wednesday, Nov. 24, there was a temporary network connection failure on a link between a cluster of load balancers.
This interruption caused a number of services to fail.

The major applications affected included:
– LDAP
– RMail
– GroupWise
– Blackboard portal
– RAMSS
– eHR
– OGF

The network connection has been restored by 3:30 PM.

We apologize for the problems this network disruption has caused.

– Computing and Communication Services

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Winter Break Notice for Electrical Shutdown: Dec. 23 – Jan. 3

All university buildings will close at end of day Wednesday, December 22, 2010 and will reopen at 6:00 AM on Monday, January 3, 2011. The holiday period provides an opportunity for a number of necessary maintenance tasks requiring significant power outages to be performed. These outages, combined with the University’s energy conservation program, mean that the heating and ventilation systems will be operating at minimal levels. It is essential that all concerns are directed to Campus Planning and Facilities Help Desk at extension 5091 by December 10, 2010.

Detailed information about power outages and building access during the winter holidays can be found at:
http://www.ryerson.ca/ryersontoday/bulletin/files/2010_winterbreak.pdf

– Computing and Communication Services on behalf of the Campus Planning and Facilities.

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Internet Access Disruption

Internet Service to some Ryerson systems such as RMail and the my.ryerson.ca portal was disrupted today at 11:20 AM for approximately 15 minutes due to a configuration problem with the packet shaping device that prioritizes network traffic coming into Ryerson. The problem has been corrected and service restored.

We apologize for the interruption in service.

-Computing and Communications Services

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Slow Internet Access at Ryerson Update

Network traffic coming into Ryerson including peer-to-peer and file downloading is now being controlled as normal.

The new packet shaping device that replaced the unit that failed last Thursday started prioritizing traffic at 8:30 PM Tuesday November 9. As soon as traffic shaping was enabled, the amount of data flowing across Ryerson’s gateway to the Internet was cut almost in half. The additional bandwidth is now available for other Internet applications so that people attempting to access Web sites should not experience the kind of delays and timeouts that have occurred since Thursday.

– Computing and Communication Service

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Slow Internet Access at Ryerson

At 4:45 pm, Thursday, October 28, the device that prioritizes network traffic coming in to Ryerson from the Internet failed and could not be repaired.  Since that time peer-to-peer and file downloading traffic has consumed a larger-than-normal amount of Ryerson’s Internet bandwidth. As a result some people attempting to access Internet sites have experienced delays and time-outs.

A replacement traffic shaping unit was received on Monday, November 1 but the vendor did not supply a system with the same configuration as the previous unit. CCS network staff are working to setup the new unit but do not expect it will be shaping all network traffic before Friday, November 12.

In the mean time, if you use peer-to-peer or file downloading services while on campus, please consider reducing, or even eliminating, using them until after November 12.  Reduced usage will help reduce the impact of the current problem on other people using the Internet on campus.

We apologize for the inconvenience this is causing.

– Computing and Communication Service

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