Category Archives: eResources

CS/RAMSS & Ryerson Mobile Service Disruption: Wednesday, Jan. 16, 2013 2:45 PM

Posted on January 16, 2013 by Casey Carvalho

At approximately 2:45 PM, one of the RAMSS front end servers crashed and rebooted.   This server runs an integration broker that provides  student schedule information to Ryerson Mobile users.   This service has been unstable since 2:45PM.   We are in the process of … Continue reading →

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CAS/my.ryerson Service Disruption: Wednesday, Jan. 16 2013 9:15 AM

Posted on January 16, 2013 by Casey Carvalho

At approximately 9:15AM we started experiencing intermittent connectivity to LDAP servers.   This in turn is affecting CAS (Central Authentication System ) logins, including the my.ryerson.ca portal.   Some users may experience slowness and a few may not be able to login.   Staff are … Continue reading →

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Ryerson Mobile Service Disruption: Tuesday, Jan. 15 2013 2:50 PM

Posted on January 15, 2013 by Casey Carvalho

Just before 3:00PM, one of the RAMSS front end servers crashed and was rebooted.   However, one of the services running on this server, an integration broker that provides  student schedule information to Ryerson Mobile failed to come up properly.   Unfortunatately, this … Continue reading →

Posted in eResources, RAMSS | Comments Off on Ryerson Mobile Service Disruption: Tuesday, Jan. 15 2013 2:50 PM

Intermittent my.ryerson.ca login problem – Friday, Aug. 24, 2012

Posted on August 24, 2012 by Casey Carvalho

One of the Central Authentication System (CAS) servers that allows you to log into my.ryerson.ca and other systems experienced a problem this morning.   This caused some users to experience an authentication failure when attempting to login to my.ryerson.ca or other … Continue reading →

Posted in Blackboard, eHR, eResources, my.ryerson, RAMSS | Comments Off on Intermittent my.ryerson.ca login problem – Friday, Aug. 24, 2012

Brief service disruption of uPortal, CAS and HR services: Wed., May 16 11:36 AM – 11:39 AM

Posted on May 16, 2012 by Casey Carvalho

A reboot of the SSL Accelerator appliance servicing uPortal (my.ryerson), CAS (Central Authentication Service) and HR, caused a brief service outage this morning, Wednesday May 16, between 11:36 AM – 11:39 AM.   During this period, new connections were not successful.    Existing … Continue reading →

Posted in eHR, eResources, my.ryerson | Comments Off on Brief service disruption of uPortal, CAS and HR services: Wed., May 16 11:36 AM – 11:39 AM

Can’t Log in to my.ryerson.ca and other systems

Posted on October 24, 2011 by Brian Lesser

The Central Authentication System that allows you to log into my.ryerson.ca and other systems is offline due to a hardware problem. Continue reading →

Posted in Blackboard, eHR, eResources, my.ryerson, RAMSS | 14 Comments

Authentication Service Disruption

Posted on August 20, 2011 by Brian Lesser

Due to a server configuration problem no one was able to log into my.ryerson.ca from roughly 2:00 to 2:20 PM today. Continue reading →

Posted in All Categories, eHR, eResources, my.ryerson, RAMSS | 2 Comments

Access to Major Systems Caused by Data Centre Firewall Problem – July 3, 2011 – 2:39 pm

Posted on July 3, 2011 by kwoo

At 1:45 pm, July 3, 2011, access to major systems including R-Mail and my.ryerson.ca was interrupted due to a problem with a redundant link on the firewall cluster that protects those systems. The problem was resolved @ 2:53 pm. Access to … Continue reading →

Posted in All Categories, eHR, eResources, LDAP, my.ryerson, RAMSS, RMail | 5 Comments

System outage on Dec. 28, 8:00 AM – 8:00 PM

Posted on December 16, 2010 by Branka Halilovic

On Tuesday, Dec. 28, 2010 between 8:00 AM and 8:00 PM, CCS is planning to upgrade 2 production SAN (storage) appliances to the latest version of the software, as well as applying a number of patches. Continue reading →

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Major systems restored after a switch failure at 9:30 AM

Posted on December 8, 2010 by Branka Halilovic

As of 10:30 AM this morning, the my.ryerson portal, RAMSS, eHR, Library eResource and other applications were returned to service following the outage that began at 9:30 AM. Continue reading →

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