Following Saturday’s upgrade of our Groupwise servers to Groupwise 8, one of our Groupwise servers (PO2) began performing very poorly. At times the system was so slow that it was impossible to log in. The vendor has suggested we apply a software patch to resolve the problem. The patch will be applied at 9 PM this evening during a brief outage.
– Computing and Communications Services
Ryerson’s Central Authentication Service (CAS) stopped working correctly on Tuesday, June 14 around 5:45 PM. The problem was traced to an intermittent connection problem that was fixed at 6:55 PM. CAS is the system that controls access to the my.ryerson.ca portal and therefore applications such as RAMSS, eHR, and the Blackboard Learning Management System. During the outage many people could not log into the my.ryerson.ca portal and the applications it hosts. We are investigating how to prevent this problem from recurring in the future.
Please accept our apologies for this unplanned outage.
-Computing and Communications Services
At 10:23 pm, Monday, June 6, 2011, telephone service in and out of Ryerson was interrupted. Service was restored at 3 am, Tuesday, June 7, 2011.
The interruption was caused by database corruption and a processor gone bad.
The database was fixed and the processor was replaced.
We apologize for the interruption.
Computing and Communications Services.
A short power interruption will occur in the Podium (POD) building on Saturday, June 4, 2011, sometime between the 2:30 pm – 4:30 pm period. The temporary power interruption is required to facilitate electrical work overseen by Campus Planning and Facilities in the commissioning of a new generator. No data center computer services are expected to be impacted.
Computing and Communications Services
At 10:10 am this morning the Campus Wireless service was unavailable. This was due to the loss of the configuration on the wireless controller. The configuration was restored and the wireless service was available around 10:30 am. We are currently investigating this issue.
We apologize for the service disruption.
Computing and Communications Services
On Sunday, May 29, the wireless network was unavailable from 8:00 am until about 10:45 pm, due to a scheduled upgrade to the code on the TRS wireless controller. The upgrade did not work, nor did the attempt to revert back to the previous version. After extensive trouble-shooting and contact with Aruba support, it was decided that a work-around was required to get the controller and the wireless operational on the original code version.
We apologize for the interruption.
Computing and Communications Services
At 3:45 pm today, Call Pilot went down. The following services were affected:
1. Voice-mail was not available
2. Call transfer requests had been re-directed to the Voice-enabled directory
3. Limited Access to Call Centres
Bell has been called to investigate. At 4:20 pm, the Call Pilot service was restored by CCS Telecom personnel.
We apologize for the inconvenience.
Computing and Communications Services
At approximately 11:40 AM today (May 9, 2011) the www.ryerson.ca website went offline due to a network failure between a server and a network switch module. The service was restored around 11:55 AM by connecting the server to a different port.
Please accept our apologies for this unplanned outage.
-Computing and Communications Services
At 6:00 am this morning the Voice-Mail system, Call-Pilot, went off-line. There was no access to voice-mail and Call Centres were not available through their numbers. Bell was called at 7:30 am.
CCS personnel rebooted system and brought it back on-line. The system was returned to service at 8:30 am.
We apologize for the disruption.
– Computing and Communications Services
At 11:04 am, Bell brought the Voice-Mail system back-up. It is now fully operational.
We appreciate your patience.
– Computing and Communications Services
