Category Archives: All Categories

Scheduled www.ryerson.ca and the my.ryerson portal outage: Friday, January 18, between 6 am and 7 am

Posted on January 15, 2013 by

To mitigate issues that caused my.ryerson and CAS services interruptions on Dec 26, 2012 and Jan 1, 2013, CCS will be moving www.ryerson.ca and uPortal to a new load balancer on Friday, January 18, between 6 AM and 7 AM. … Continue reading →

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my.ryerson and CAS, uPortal, RAMSS service interruption: Jan. 1 8:00 AM – Jan. 1 9:25 AM

Posted on January 1, 2013 by Brian Lesser

At approximately 8:00 AM this morning (Jan 1, 2013) the CAS authentication service became unresponsive. uPortal and RAMSS were also affected. We believe the problem is likely the same one that affected CAS on December 26 – a problem with … Continue reading →

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my.ryerson and CAS service interruption: Dec. 26 8:11 AM – Dec. 26 9:08 AM

Posted on December 26, 2012 by Brian Lesser

At 8:11 AM this morning (Dec 26, 2012) both the my.ryerson.ca portal and the CAS authentication service became unresponsive. CCS staff are investigating and we will update this alert when more information becomes available. Update 9:08 AM: Service has been … Continue reading →

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CFAPS print service disruption: Friday, Dec. 21 2012 11:28 AM – 13:40 PM

Posted on December 21, 2012 by Casey Carvalho

A corrupt HP print driver caused some users of the Central File and Print Sharing(CFAPS) service to experience printing problems between 11:28 AM – 13:40 PM today, Friday, Dec. 21.   The print server was restarted and normal services restored at … Continue reading →

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Scheduled RAMSS outage, December 24, 2012 from 5:30 am to 12 noon

Posted on December 21, 2012 by

Due to a hydro power upgrade project that must be completed at Ryerson, RAMSS will be unavailable on December 24, 2012 from 5:30 am to 12 noon. This is unavoidable and we apologize in advance for the inconvenience that this … Continue reading →

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CAS service interruption: Dec. 16 11:7 PM – Dec 17 2:12 AM

Posted on December 17, 2012 by

Central Authentication Service (CAS) application server’s threads had reached the max and could not handle new requests at 11:57 PM on December 16, 2012. Services were restored at 2:12 AM on December 17, 2012. This affected all CASified applications, including … Continue reading →

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RMS (Resource Management System) Issues – Friday, Dec. 14 – 12:40 PM to 2:00 PM

Posted on December 16, 2012 by Jim Buchanan

Due to an issue with the application servers, users of RMS Web applications, including Online Identity Activation, Manage My Online Resources and RMS Administration may have experienced intermittent access between 12:40 PM and 2:00 PM today, Friday, December 14. The … Continue reading →

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LDAP authentication outage: Wednesday, Dec. 12, 2012 7:15 AM – 8:11 AM – Update

Posted on December 12, 2012 by Casey Carvalho

Update:  This affected CASified applications, including Gmail, Blackboard, my.ryerson.ca, Confluence, Jira and impacted wireless Access. =============================================================== The LDAP (Lightweight Directory Access Protocol) proxy servers used for authentication, including authentication of CAS systems (my.ryerson.ca), stopped responding around 7:15 am.   Services were restored around … Continue reading →

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Google Apps service disruption – Monday Dec. 10

Posted on December 11, 2012 by Jim Buchanan

Google mail experienced issues on Monday Dec. 10 from 11:54AM – 12:00 Noon and from 12:04 PM to 12:16 PM. Users may have experienced slow performance or may have experienced errors with Gmail, Calendar and Google Documents. We apologize for … Continue reading →

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my.ryerson.ca service disruption – Monday, Dec. 10 – 11:11 PM to Tuesday Dec. 11 – 7:30 AM

Posted on December 11, 2012 by Jim Buchanan

One of the my.ryerson.ca portal application servers became unresponsive  around 11:11 PM  on Monday December 10th, causing users directed to the server to experience slow response times or an error message.  The application was restarted on the server and services … Continue reading →

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