Category Archives: All Categories

Google Drive iOS App update causing login problems: Tue. Apr 9, 2013

Posted on April 10, 2013 by Casey Carvalho

The latest Google Drive application update from Google on Monday, April 8, 2013  introduced a login problem for some users with iOS devices.   The new Google Drive app version is 1.3.0.  Users are reporting that they are unable to navigate … Continue reading →

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Intermittent wireless printing problem: Friday, March 15, 2013 8:45 AM – 14:30 PM

Posted on March 18, 2013 by Casey Carvalho

We started receiving reports of intermittent problems with the wireless print service running on cps.ryerson.ca, starting around 8:45 AM on Friday March 15.   We have been investigating the issue and working with the vendor.  A minor configuration change was recommended by … Continue reading →

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Problem with Blackboard Chat Tool: Wednesday, March 13, 2013

Posted on March 13, 2013 by

This week we started getting reports of the Blackboard Chat tool not working for some users. After investigation, it was determined that the latest language pack which was rolled out to production on Friday, March 8 caused issues with the Chat … Continue reading →

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Student Service website unresponsive: Wed., March 13, 2013 4:34 AM – 6:55 AM

Posted on March 13, 2013 by Casey Carvalho

The Student Services website (ss.cf.ryerson.ca) became unresponsive this morning at 4:34 AM.   The service was restarted at 6:55 AM and normal services were restored. We apologize for the service disruption. – Computing and Communications Services

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Scheduled applications outage during the Daylight Saving Time (DST) switch: Sunday, March 10, 2013 1 AM – 3:30 AM

Posted on March 8, 2013 by

RAMSS, eHR and OGF services will not be available on Sunday, March 10, 2013 between 1 AM and 3:30 AM due to the DST switch. We apologize for any inconvenience this may cause. -Computing and Communications Services

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Slow network performance for East Side Admin and Academic subnets: Tuesday, Feb. 26 2013 1:00 PM

Posted on February 27, 2013 by Casey Carvalho

Slow network connectivity was reported by various users on the east side of the campus around 1 PM this afternoon.   The performance degradation affected Academic and Administrative subnets.  The cause of the problem was traced to a faulty fiber cable … Continue reading →

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FAX / XMedius service outage: Monday, Feb. 25 2013 8:13 AM – 8:50 AM

Posted on February 25, 2013 by Casey Carvalho

The XMedius FAX server became unresponsive at 8:13 AM this morning and services were unavailable until 8:50 AM.   A server restart was done to clear the problem. We apologize for any inconvenience this problem may have caused. – Computing and … Continue reading →

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Adobe Reader and Acrobat Security vulnerabilities

Posted on February 21, 2013 by Jim Buchanan

Adobe Systems has issued a security advisory for critical vulnerabilities identified in Adobe Reader and Acrobat. http://www.adobe.com/support/security/advisories/apsa13-02.html These vulnerabilities are already being exploited through sophisticated and targeted attacks that install malware, steal passwords, record keystrokes and collect other system information. … Continue reading →

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Alfresco service outage: Wednesday, Feb. 20 2013 13:24PM

Posted on February 20, 2013 by Casey Carvalho

The Alfresco database server crashed and rebooted this afternoon at approximately 1:24 PM.   The outage affected the Admissions and Campus Facilities and Sustainability document  management systems.  Services were restored around 3:10 PM. We are investigating the reason for the unexpected … Continue reading →

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VAPPS service disruption: Monday, Feb. 4 2012 10:18 AM – 10:47 AM

Posted on February 4, 2013 by Casey Carvalho

The virtual applications (VAPPS) service was not available between 10:18 AM – 10:47 AM.   Technical staff are investigating the root cause of the problem and working with the vendor to resolve the issue. We apologize for the inconvenience. – Computing and Communications Services

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