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Recent Alerts
- D2L Brightspace is unavailable Wednesday August 5, 2026 at 1:00 p.m. to 2:31 p.m.
- CAS issues on Tuesday August 4, 2026, from 7:00 a.m. to 10:20 a.m.
- Wireless authentication issues Friday July 24, 2026 from 8:08pm to 10:18pm
- WiFi outage on July 2, 2026 from 9:17 AM to 9:50 AM
- Relay Email Service Disruption Fri. June 19, 5:00 AM – 10:30 AM
Category Archives: All Categories
Network outages in Oakham, ILLC and SCC: Wednesday, June 28, 2017 at 3:20 AM
A power failure at 3:20 AM caused a network outage in some locations within Oakham House, the ILLC and SCC buildings. We are working to restore service. Please accept our apologies for the problems this outage has caused. -Computing and … Continue reading
Posted in All Categories, network
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OfficeLinx Voicemail outage on Friday June 16, 2017 at 7:00 AM
On Friday June 16, 2017 at 7:00 AM CCS noticed that users on the new SIP voice mail system (OfficeLinx) couldn’t access their voice mail. Telecom group is working with the vendor to troubleshoot the issue. Update: At 10:45 AM … Continue reading
Posted in All Categories, phones
Tagged phones
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my.ryerson, CAS and Jira service outage: Friday, June 16 2017 06:30 AM
Starting around 6:30 AM, on Friday, June 16 2017, access to my.ryerson and CAS started failing for some users. Jira is also inaccessible. CCS technical administrators are currently investigating the problem. Update: All services were restored around 9 AM, except for Jira … Continue reading
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Issues with logging on to Ryerson systems – Friday June 9, 2017
Due to an issue with CAS, Ryerson’s sign on application, some people may have problems when trying to log on to Ryerson systems with Internet Explorer. If you are experiencing this problem, please try another browser such as Google Chrome, … Continue reading
Posted in All Categories, Brightspace by D2L, CAS, Google Apps, Internet, my.ryerson, RMS
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Servers outage on Friday June 9, 2017 at 8:00 AM
On Friday, June 9, 2017 at about 8:00 AM. a disk storage appliance failure caused many of the data centre servers to reboot. Therefore users are unable to access some of Ryerson’s applications. CCS is investigating the root cause of the problem. … Continue reading
Network and VoIP services disruption: Thursday, June 8, 2017 from 11 AM to 11:45 AM
On Thursday June 8, 2017, starting at 11:00 AM network and VoIP telephony services were intermittently affected in various locations, including Mattamy and TRS. The route cause of the problem was identified as a misbehaving device on the network and full … Continue reading
Posted in All Categories, network
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Servers outage on May 31, 2017 from 2:03 to 2:05 PM
On Wednesday, May 31, 2017 at about 2:03 P.M. a hardware failure caused many of the data centre servers to reboot. Therefore, for a few minutes users were unable to access some of Ryerson’s applications. CCS is investigating the root … Continue reading
Posted in All Categories, LDAP, my.ryerson, OGF
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Voice Mail outage on Tuesday May 23, 2017 at 7:00 AM
On Tuesday May 23, 2017 at 7:00 AM CCS noticed that users on the new SIP voice mail system (Officelinx) can’t access their voice mail. Telecom group is working with the vendor to troubleshoot the issue. Update: Problem resolved at … Continue reading
Posted in All Categories, phones
Tagged phones
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Problems updating Sophos antivirus May 17, 2017
CCS has received roughly a half dozen reports that people on Ryerson’s wireless network or working off campus were not able to update their Sophos antivirus software. The problem does not occur on Ryerson’s wired network. CCS is working to … Continue reading
Posted in All Categories, Anti-Virus
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How to protect yourself against the WannaCry ransomware worm!!
Check this document on how to avoid having your computer infected by WannaCry type of ransomware worm: http://www.ryerson.ca/ccs/news/article/ransomware-May15/ -Computing and Communications Services
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Tagged malware, ransomware, virus
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