Category Archives: All Categories

OfficeLinx Voicemail outage on Friday June 16, 2017 at 7:00 AM

Posted on June 16, 2017 by michael

On Friday June 16, 2017 at 7:00 AM CCS noticed that users on the new SIP voice mail system (OfficeLinx) couldn’t access their voice mail. Telecom group is working with the vendor to troubleshoot the issue. Update: At 10:45 AM … Continue reading →

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my.ryerson, CAS and Jira service outage: Friday, June 16 2017 06:30 AM

Posted on June 16, 2017 by Casey Carvalho

Starting around 6:30 AM, on Friday, June 16 2017, access to my.ryerson and CAS started failing for some users. Jira is also inaccessible. CCS technical administrators are currently investigating the problem. Update: All services were restored around 9 AM, except for Jira … Continue reading →

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Issues with logging on to Ryerson systems – Friday June 9, 2017

Posted on June 9, 2017 by Jim Buchanan

Due to an issue with CAS, Ryerson’s sign on application, some people may have problems when trying to log on to Ryerson systems with Internet Explorer. If you are experiencing this problem, please try another browser such as Google Chrome, … Continue reading →

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Servers outage on Friday June 9, 2017 at 8:00 AM

Posted on June 9, 2017 by michael

On Friday, June 9, 2017 at about 8:00 AM. a disk storage appliance failure caused many of the data centre servers to reboot. Therefore users are unable to access some of Ryerson’s applications. CCS is investigating the root cause of the problem. … Continue reading →

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Network and VoIP services disruption: Thursday, June 8, 2017 from 11 AM to 11:45 AM

Posted on June 8, 2017 by Casey Carvalho

On Thursday June 8, 2017, starting at 11:00 AM network and VoIP telephony services were intermittently affected in various locations, including Mattamy and TRS.  The route cause of the problem was identified as a misbehaving device on the network and full … Continue reading →

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Servers outage on May 31, 2017 from 2:03 to 2:05 PM

Posted on May 31, 2017 by michael

On Wednesday, May 31, 2017 at about 2:03 P.M. a hardware failure caused many of the data centre servers to reboot. Therefore, for a few minutes users were unable to access some of Ryerson’s applications. CCS is investigating the root … Continue reading →

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Voice Mail outage on Tuesday May 23, 2017 at 7:00 AM

Posted on May 23, 2017 by michael

On Tuesday May 23, 2017 at 7:00 AM CCS noticed that users on the new SIP voice mail system (Officelinx) can’t access their voice mail. Telecom group is working with the vendor to troubleshoot the issue. Update: Problem resolved at … Continue reading →

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Problems updating Sophos antivirus May 17, 2017

Posted on May 17, 2017 by Brian Lesser

CCS has received roughly a half dozen reports that people on Ryerson’s wireless network or working off campus were not able to update their Sophos antivirus software. The problem does not occur on Ryerson’s wired network. CCS is working to … Continue reading →

Posted in All Categories, Anti-Virus | 4 Comments

How to protect yourself against the WannaCry ransomware worm!!

Posted on May 15, 2017 by Jagmohan Bhathal

Check this document on how to avoid having your computer infected by WannaCry type of ransomware worm: http://www.ryerson.ca/ccs/news/article/ransomware-May15/ -Computing and Communications Services    

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Network outage on Monday May 1, 2017 from 6:00 to 6:30 PM

Posted on May 1, 2017 by michael

On Monday May 1, 2017 at 6:00 PM, one of the network appliances in the data centre got overloaded due to a network workload misconfiguration. This prevented access to most of Ryerson’s services such as my.ryerson and www. ryerson. The … Continue reading →

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