Author Archives: Brian Lesser

Partial RMail Service Disruption: Saturday, January 24, 2015, 11:49 AM – 2:19 PM

Posted on January 24, 2015 by Brian Lesser

The IMAP service on one of Ryerson’s three RMail servers stopped working at 11:49 AM Saturday January 24. The service was restarted and came back online at 2:19 PM. The IMAP service is used by Email software such as Thunderbird and Outlook … Continue reading →

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Mobile access problems to Ryerson Gmail and Google Apps: Saturday Aug. 30 2014 to Sunday Aug. 31, 2014

Posted on August 30, 2014 by Brian Lesser

This morning (Saturday Aug. 30, 2014) CCS began receiving reports that people could not access their Ryerson Gmail and Google Apps accounts from some mobile devices. While we investigate the problem, if your mobile device reports it can no longer access your … Continue reading →

Posted in Google Apps | Tagged Gmail, Mobile Access | 12 Comments

Network Outage: Thursday, October 10, 2013 4:41 PM – 4:43 PM

Posted on October 10, 2013 by Brian Lesser

During maintenance on a firewall the device stopped passing network traffic for approximately two minutes. People using Ryerson’s wireless to access the Internet and people trying to access services outside their administrative subnets were unable to do so. Traffic is now … Continue reading →

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Google Apps/Gmail Service Disruption Monday, September 23, 2013, 10:25 AM

Posted on September 23, 2013 by Brian Lesser

Google is reporting service issues with Gmail, Google Documents, and Google Presentations. CCS has also noticed delays in the delivery of E-mail. The latest Google status information is here: http://www.google.com/appsstatus Please note that delays in delivering E-mail does not mean … Continue reading →

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Phone Service Outage: Thursday, Sept. 19, 2013

Posted on September 19, 2013 by Brian Lesser

Approximately 160 phones are out of service this morning. Many of these phone are in the CCS office area. The problem is due to a hardware failure in one part of Ryerson’s main phone switch (PBX.) Support technicians are on … Continue reading →

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Authentication Service outage: Thursday, Sept. 19, 2013 4:16 AM – 5:07 AM

Posted on September 19, 2013 by Brian Lesser

Ryerson’s Central Authentication Service (CAS) that controls the login process to my.ryerson.ca, Google Apps at Ryerson, and other services was unavailable this morning from 4:16 AM – 5:07 AM. The CAS servers were restarted to clear out memory and the system … Continue reading →

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my.ryerson service disruption: Wednesday, Sept. 11, 2013 8:14 PM – 9:00 PM

Posted on September 11, 2013 by Brian Lesser

At 8:14 PM CCS started receiving automated reports of problems with the my.ryerson portal. All but one of the servers were offline. This may have affected some people attempting to use the portal while others may have been able to … Continue reading →

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Partial RMail outage, Sunday, August 25 2013 6:15 AM – 8:50 AM

Posted on August 25, 2013 by Brian Lesser

One of the three RMail servers that provides access to email failed at 6:15 AM and had to be restarted. Service was restored at 8:50 AM. While the system was down roughly one-third of RMail users could not read their … Continue reading →

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RAMSS service issues: Thursday, July 18 2013 12 Noon to 10:45 PM

Posted on July 19, 2013 by Brian Lesser

A problem with a Storage Area Network (SAN) caused RAMSS performance problems beginning roughly at noon on Thursday July 18. System performance got worse after 9 PM so RAMSS was restarted at approximately 9:30 PM and was not available again … Continue reading →

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Partial Shutdown of Kerr Hall West 71 Computer Lab – July 9, 10, 11 2013

Posted on July 9, 2013 by Brian Lesser

Following a request from Toronto Hydro, (see below) CCS is shutting down most of the computers in Kerr Hall West 71 to reduce power consumption. While some machines will still be available, students may wish to try the Information Commons … Continue reading →