Do NOT Email Anyone Your Password!

Posted on March 14, 2011 by
You may have received an E-mail asking you to reply and include your Ryerson user name and password in your response. The message is fake. It is an attempt to take over your Ryerson Email account by getting you to reveal your user name and password. Please do not respond to any request for your password. Ryerson will never ask you to E-mail your password under any circumstances.

If you have already responded to an email asking for you password – CHANGE your password immediately.

If you have any questions or concerns, please call the CCS Help Desk at x6806 for further help and support.

-Computing and Communications Services (CCS)

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Problem Accessing Wireless Network

Posted on March 14, 2011 by

At approximately 11:15 am today, users attempting to access the wireless network were not able to get on. Users already on the wireless network are able to continue with normal functionality.

At 12 noon, the problem has been partially resolved by restarting DHCP services.   There is still an issue with users being Blacklisted by the wireless controllers.   This problem is being investigated by the manufacturer.

We apologize for the inconvenience.

CCS

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RMail and LDAP service disruption between 11:15 AM – 11:35 AM

Posted on March 10, 2011 by
At approximately 11:15 this morning there was some slowness detected within RMail which subsequently affected LDAP (authentication service). It was determined that an internal mass mailing was initiated that caused over 100,000 mail messages to flood the RMail system. This lasted for approximately 20 minutes.
During this period users may have received a login failure accessing some systems, including RMAIL and Blackboard.
We are reviewing the incident to determine how to prevent it from re-occurring in the future.
We apologize for the inconvenience.

– Computing and Communications Services

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Turnitin Service Not Working Correctly

Posted on March 10, 2011 by Brian Lesser

The Turnitin.com service is not working correctly due to a problem with their Canadian servers. All Canadian Universities are affected. Turnitin believes the problem should be fixed by 9:00 PM early this weekend.

[Updated 10 AM, Friday March 11 with a new estimate from Turnitin of when the problem will be fixed.]

[Update Turnitin Issue Update – March 17, 2011.]

The Turnitin service is working normally, however, a small number of users may still continue to experience problems accessing previously submitted papers or generating originality reports for those papers. Turnitin is working on resolving the issue.

 

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Partial GroupWise Outage

Posted on March 7, 2011 by Brian Lesser

Due to a firewall misconfiguration users on a recently commissioned Groupwise mail server were not able to access their E-mail from Sunday March 6 at approximately 1:00 PM until the problem was resolved Monday March 7 at 9:15 AM.

We apologize for the inconvenience.

Computing and Communications Services

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Poor Network Response in TRSM – Feb. 27, 2010

Posted on March 1, 2011 by

At around 1:00 pm on Sunday, Feb. 27, 2010 wired and wireless users experienced slow network response in TRSM. Network Services was called. After extensive trouble-shooting, the problem could not be resolved without rebooting the router in TRSM. It was decided to reboot the router on Monday morning rather than rebooting remotely and have the router not come up properly, thus causing more disruption to users.

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Interrupted Access to Internet

Posted on February 23, 2011 by

At 12:40 pm today access to the Internet was interrupted due to a network routing configuration error. The problem was fixed and Internet access was back in service within 10 minutes.

We apologize for the inconvenience.
Computing and Communications Services

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Network Outage – Morning of Feb. 15, 2011

Posted on February 21, 2011 by

At approximately 6:30 am on Tuesday, Feb. 15, 2010, access to the Ryerson network from various campus buildings was lost. This is was due to an expired license on a distribution layer switch. The license was renewed and services were restored by 8:30 am of the same day.

We apologize for the inconvenience.

Computing and Communications Services

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Web Application Outage Resolved

Posted on February 19, 2011 by Brian Lesser

The database server that failed last night has been replaced and its services restored. The Web applications, including the Ethics on-line system, are now available. Service was restored at approximately 12 noon today (Saturday, February  19).

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Web Application Outages

Posted on February 19, 2011 by Brian Lesser
A number of Web applications are temporarily offline due to a critical hardware fault in a database server. The applications include the Ethics on-line system and other applications on runner.ryerson.ca. The hardware fault occurred in the late evening of Friday, February 18. We estimate the failed server will not be replaced until after 1 PM today (Saturday, February 19.)
[Update: The outage was resolved at 12 noon today(Feb. 19)]
Please accept our apologies for the problems this outage has caused.
-Computing and Communications Services
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