At approximately 7:15 am on Thursday, March 31 there will be a 5 to 10 minute interruption of Ryerson’s telephone services to perform a system upgrade.
We apologize for any inconvenience.
-Computing and Communications Services
Last night around 3:30 am the RAMSS database (and therefore the entire RAMSS system) stopped functioning. The system did not report a meaningful error status and so a case has been filed with Oracle to attempt to find the cause. After some investigation the system was restarted at 6:15 am this morning.
-Computing and Communications Services (CCS)
At 4:00 am this morning, we received notice that Call Pilot, the system that provides voice mail and the Call Attendant service (call transfer) was not working. As a result, voice-mail was not available. The Call Attendant service was re-directed to the Voice-Enabled directory system. Bell technicians arrived on site at 6:45 am and the system was operational at 7:45 am.
Bell has investigated this outage and plans to apply software patches and to reconfigure the Call Pilot servers.
We apologize for the inconvenience.
– Computing and Communications Services
At approximately 5:55 pm, Monday, March 14, the RADIUS Server that provides authentication services for Ryerson’s wireless network stopped working. This prevented anyone from signing on to the wireless network. The back-up RADIUS server did not kick-in as planned.
Service was restored around 6:45 pm.
Please accept our apologies for the inconvenience this caused.
-Computing and Communications Services
If you have already responded to an email asking for you password – CHANGE your password immediately.
If you have any questions or concerns, please call the CCS Help Desk at x6806 for further help and support.
-Computing and Communications Services (CCS)
At approximately 11:15 am today, users attempting to access the wireless network were not able to get on. Users already on the wireless network are able to continue with normal functionality.
At 12 noon, the problem has been partially resolved by restarting DHCP services. There is still an issue with users being Blacklisted by the wireless controllers. This problem is being investigated by the manufacturer.
We apologize for the inconvenience.
CCS
– Computing and Communications Services
The Turnitin.com service is not working correctly due to a problem with their Canadian servers. All Canadian Universities are affected. Turnitin believes the problem should be fixed by 9:00 PM early this weekend.
[Updated 10 AM, Friday March 11 with a new estimate from Turnitin of when the problem will be fixed.]
[Update Turnitin Issue Update – March 17, 2011.]
The Turnitin service is working normally, however, a small number of users may still continue to experience problems accessing previously submitted papers or generating originality reports for those papers. Turnitin is working on resolving the issue.
Due to a firewall misconfiguration users on a recently commissioned Groupwise mail server were not able to access their E-mail from Sunday March 6 at approximately 1:00 PM until the problem was resolved Monday March 7 at 9:15 AM.
We apologize for the inconvenience.
Computing and Communications Services
At around 1:00 pm on Sunday, Feb. 27, 2010 wired and wireless users experienced slow network response in TRSM. Network Services was called. After extensive trouble-shooting, the problem could not be resolved without rebooting the router in TRSM. It was decided to reboot the router on Monday morning rather than rebooting remotely and have the router not come up properly, thus causing more disruption to users.
