my.ryerson service issues – Status Update – September 26, 2011

Posted on September 26, 2011 by Jim Buchanan

Following a change to the my.ryerson portal site on Friday morning, September 23, 2011, we started experiencing intermittent service disruptions with the portal.

Affected services included the Blackboard learning management system, eHR, RAMSS and other applications accessed through the my.ryerson portal.

A work around system fix was implemented early this morning and we believe that the my.ryerson portal system was stabilized.

We still do not fully understand the root cause of the problem and have engaged the vendor’s support for additional assistance in diagnosing and resolving this problem.

We apologize for the service disruption.

– Computing and Communications Services

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my.ryerson.ca service disruption: Sept. 25, 2011 2:00 PM – 5:40 PM

Posted on September 25, 2011 by Casey Carvalho

One of the my.ryerson.ca server instances started experiencing problems around 2 PM, causing intermittent response from the portal until 2:30 PM.  A second service disruption was experienced between 5:10 PM and 5:40 PM.

CCS staff is investigating the cause of the problems.

We apologize for the service disruption.

– Computing and Communications Services

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my.ryerson.ca service disruption: Sept. 23, 2011 5 PM – 5:30 PM

Posted on September 23, 2011 by Casey Carvalho

One of the my.ryerson.ca server instances started experiencing some problems again around 5 PM. The application instance was restarted around 5:30 PM and full services were restored.

CCS staff is investigating the cause of the problem .

We apologize for the service disruption.

– Computing and Communications Services

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my.ryerson.ca service disruption: Sept. 23, 2011 13:02 PM – 13:44 PM

Posted on September 23, 2011 by Casey Carvalho

One of the my.ryerson.ca portal server instances started experiencing some problems around 13:02 PM today (Sept. 23, 2011), causing some users to experience login timeouts. The application instance was restarted at 1:44 PM and full services were restored. We are still investigating the cause of the problem.

We apologize for the service disruption.

– Computing and Communications Services

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Network Interruption to Wall Outlets – 8:00 am, September 21, 2011

Posted on September 21, 2011 by kwoo

From 8 a.m. to 10:15 a.m., connectivity to the network at some wall outlets in lecture halls, meeting rooms, some offices, and the Digital Media Zone was interrupted. This also impacted the spare podium outlets in classrooms that are used for laptop network connections.
As CCS is still working with the vendor to find a permanent and reliable solution to the problem, users are advised to use the general wireless (i.e. RU-Secure) or the main podium PC instead.
We apologize for the interruption.
Computing and Communications Services

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GroupWise Post Office 3 (Academic users) Unavailable Sept. 21, 2011 02:00 AM – 8:20 AM

Posted on September 21, 2011 by Casey Carvalho

The Groupwise Post Office for the Academic community stopped responding at approximately 2 AM and had to be physically reset this morning. Services were restored at 8:20 a.m. We are investigating the reason for the system failure.

We apologize for the service disruption.

-Computing and Communications Services

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Interruption to Outlets in Lecture Halls, Meeting Rooms, DMZ and Offices Locations

Posted on September 19, 2011 by kwoo

Connectivity to the network at some wall outlets in Lecture Halls, Meeting Rooms, some offices, and the Digital Media Zone was interrupted at around 11:04 am today.

A work around has been put in place to restore the service while CCS staff work on determining and correcting the problem.

We apologize for the interruption.
Computing and Communications Services

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Ryerson Web Site Back online at 4:35 PM September 18, 2011

Posted on September 18, 2011 by Brian Lesser

Ryerson’s Web site is back online as of 4:35 PM today (Sunday, Sept. 18, 2011). The outage which began at 6:30 AM this morning was a result of maintenance conducted on Friday and Saturday evening. The maintenance forced the system to republish all the HTML pages on the system. The process began early this morning and was complete at 4:35 PM. We are investigating why republishing took so long and how maintenance can be done without long outages in the future.

Once again, please accept out apologies for the problems this outage caused.

-Computing and Communications Services

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Ryerson Web Site ryerson.ca Currently Off-line, 6:30 AM, September 18, 2011

Posted on September 18, 2011 by kwoo

At approximately 6:30 am, this morning, the ryerson.ca website was unavailable. CCS support personnel have been notified.

Update: the problem was resolved at 4:35 PM.

We apologize for the service interruption.

Computing and Communications Services

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Update – Campus Wireless Service Interruption – 6:38 pm, September 14, 2011

Posted on September 14, 2011 by kwoo

During this period of instability on the wireless network, users may suddenly find that they’ve lost connectivity to the wireless network. If this happens, please log back into the wireless network. Depending on the OS of the computer, users may be required to turn off and then turn back on the wireless radio.

CCS continues to work with the manufacturer to resolve this problem.

We apologize for the disruption.

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