At approx 2:40 pm the DHCP controllers stopped issuing new IP addresses. As a result, users were prevented from accessing the network. Users already logged on to the network were not affected.
DHCP services were restarted.
The interruption is currently under investigation.
We apologize for the interruption.
– Computing and Communications Services
Since approximately 8:20 AM today, Tuesday Dec. 13, some users are not able to access Webmail. Technical staff are currently investigating the root cause of the problem. We’ll provide an update shortly.
Update: Services were fully restored around 8:40 AM.
We apologize for the service disruption.
– Computing and Communications Services
The “Manage My Online Resources” service within the my.ryerson portal became unavailable around 4:55 PM today, due to a disc hardware failure on the server.
Technical Support staff are currently in the process of recovering the system.
Update: Services were fully restored around 11:55 PM.
We apologize for the interruption in service.
– Computing and Communications Services
Bell technicians were on-site this morning to resolve the phone outage. Service was restored as of 8:35 am.
We apologize for the service interruption.
Computing and Communications Services
At 8:25 am today, it was discovered that the IP Phones for the 9th floor YDI and TRS were out of service. Bell technicians have been called.
Update: This afternoon we were notified by Bell that no service technicians were available. Bell estimates the earliest we will see a technician is Monday morning.
We apologize for the interruption in service.
Computing and Communications Services
While investigating intermittent IP telephone problems, with Bell technicians onsite, the telephone system experienced a 5-6 minute outage, causing dial tone to be lost.
We apologize for the interruption in service.
-Computing and Communication Services
Since approximately 10:40 am today, IP Phone services across campus have been intermittent due to the phones rebooting. The issue is currently under investigation with the service provider. A technician is expected on-site shortly.
We apologize for the interruption in service.
Computing and Communication Services
At approximately 3:55 PM one of the GroupWise servers (GW1) experienced a severe error that disrupted web access to Groupwise, as well as processing of incoming and outgoing e-mail. Services were restored around 5:00 PM.
We apologize for the service disruption.
– Computing and Communications Services
A CPU in one of the network distribution switches servicing the CCS area failed-over to the backup CPU at 8:47 AM causing loss of network access for 2 to 3 minutes until the backup CPU took over.
We apologize for the service disruption.
– Computing and Communications Services
An externally hosted website, TedRogersSchool.ca site, has been compromised. Users visiting the site are at risk of being infected. A good indication that your workstation has been infected is that the workstation will become unusable. Unfortunately, with the infection of this type of virus, the workstation’s hard drive will have to be reformatted and the OS reloaded.
The host company has been notified and access to the site from Ryerson has been temporarily blocked until confirmation is received that this issue has been resolved. The site is still accessible from outside of the Ryerson network.
If you believe that you have been infected:
1. Turn off your workstation
2. Contact the CCS Help Desk at ext. 6806 or at help@ryerson.ca for remediation
-Computing and Communications Services
