The HR Cold Fusion application was not available this evening from approximately 9:16 PM to 10:08 PM. A reboot of the Cold Fusion server was done to restore services. While the server rebooted, a short outage would also have been incurred for the following Cold Fusion services:
We apologize for any problems this outage caused.
-Computing and Communications Services
On Tuesday, September 3, 2013 at 9:30 AM, the network switch that services the North/East corner on the 7th floor of the TRS building lost its configuration. This caused a network outage to workstations and phones on this portion of the floor. The network switch was restarted at 10:30 AM to restore network services.
We apologize for the inconvenience this outage caused.
-Computing and Communications Services
The following Cold Fusion applications were not available this morning, Friday August 30, 2013 starting at 6:01 AM:
A restart of the Cold Fusion services was done and services were restored at 8:00 AM. The cause of the issue is still being investigated.
We apologize for any problems this outage caused.
-Computing and Communications Services
On Tuesday, August 27, 2013 at 9:05 AM, the network switch that services the HR department on the 16th floor of the YDI building lost its configuration. This caused a network outage to workstations and phones on this floor. The network switch had to be restarted at 9:34 AM to restore network services.
We apologize for the inconvenience this outage caused.
-Computing and Communications Services
One of the three RMail servers that provides access to email failed at 6:15 AM and had to be restarted. Service was restored at 8:50 AM. While the system was down roughly one-third of RMail users could not read their mail. Mail that could not be delivered during the outage was queued and delivered later. We are investigating the origin of the problem and apologize for the inconvenience the outage has caused.
-Computing and Communications Services
On Wednesday, August 21, 2013 at 10:00 AM, the firewall appliance protecting the Bookstore failed. This caused a network outage to workstations inside the Bookstore. The firewall has been replaced and services resumed at 10:05 AM
We apologize for the inconvenience this outage caused.
-Computing and Communications Services
An RMS service became unresponsive, starting around 1:00 PM today. Service was fully restored around 1:40 PM. RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change and other features via “manage my online resources” inside the my.ryerson.ca portal.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
An application level error between application servers and a back-end server caused RMS web applications to be slow or unresponsive, starting around 2:41 PM today. Services were fully restored around 2:52 PM. RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change and other features via “manage my online resources” inside the my.ryerson.ca portal.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
On Friday, July 26, 2013, between 7:35 AM and 8:31 AM, a scheduled upgrade to the firewall appliance protecting the HR and Finance departments failed. This caused a network outage to these two departments during that time
We apologize for the inconvenience this outage caused.
-Computing and Communications Services
A problem with a Storage Area Network (SAN) caused RAMSS performance problems beginning roughly at noon on Thursday July 18. System performance got worse after 9 PM so RAMSS was restarted at approximately 9:30 PM and was not available again until 10:45 PM.
Please accept our apologies for the problems these issues have caused. We are still investigating some ongoing issues with the SAN.
-Computing and Communications Services
