Service Alerts

An application level error between application servers and a back-end server caused RMS web applications to be slow or unresponsive, starting around 2:41 PM today.   Services were fully restored around 2:52 PM.  RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change and other features via “manage my online resources” inside the my.ryerson.ca portal.

Please accept our apologies for the disruption in service.

-Computing and Communications Services

Ryerson’s Resource Management System (RMS) became unresponsive at approximately 3:20 AM this morning. The services were restarted and were back online at 6:00 AM. The cause of the problem is being investigated. RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change and other features via “manage my online resources” inside the my.ryerson.ca portal.

Following a request from Toronto Hydro, (see below) CCS is shutting down most of the computers in Kerr Hall West 71 to reduce power consumption. While some machines will still be available, students may wish to try the Information Commons in the Library before trying to find a free computer in Kerr Hall West 71.

Update July 10, 2013: the reduction in service remains in place today. See also this note from the Library: http://library.ryerson.ca/blog/2013/07/closure-of-some-computer-labs/

Update July 11, 2013: the reduction in service remains in place today based on ongoing requests to reduce power consumption.

We apologize for any inconvenience this may cause.

-Computing and Communications Services

On 09/07/2013 11:42 AM, cdm cdm wrote:

Dear Toronto Hydro Customer:
The severe storm that swept across much of the GTA yesterday has
damaged the electrical transmission and distribution infrastructure
serving the City of Toronto.  As of 9 am this morning, approximately
20,000 customers remain without power. Toronto Hydro-Electric System
Limited (Toronto Hydro) emergency crews continue with power restoration
efforts.
While both Toronto Hydro and Hydro One crews work hard to restore power
as quickly as possible, one of the two transformer stations (Manby
Transformer Station) currently serving the city is out of service due to
severe flooding.  To overcome the loss of supply, electrical loads have
been temporarily switched to the Leaside Transformer Station.
For this reason, the system is not yet stabilized and during this
volatile period Toronto Hydro and the IESO are appealing to all
customers to curtail electricity consumption to reduce the strain on the
City’s electricity system.  As one of our largest consumers, you can
have a tremendous and immediate impact on power requirements and we
thank you in advance for your curtailment efforts and assistance.
Toronto Hydro appreciates your patience as we work to restore power
during this challenging time. We will keep you abreast of developments
as the day progresses.

CDM Program Support
Toronto Hydro Corporation
14 Carlton Street
Toronto, ON M5B 1K5
Phone: 416-542-3388
Fax: 416-542-3222
Email: CDM@torontohydro.com

According to Google’s Apps Status Dashboard,  between 2:47 PM and 3:05 PM today (Wednesday, June 26, 2013), users were receiving error 793 while sending emails through the Gmail web interface.  We have received reports that some people at Ryerson have seen similar errors and were affected by this Gmail service disruption. The Google status report is here:

http://goo.gl/mzzS2

-Computing and Communications Services