D2L needs to make an emergency firmware update to our instance of Brightspace on Saturday, September 5, 2015 from 1 a.m. to 7 a.m. Brightspace will not be available during this time.
This update was initially planned to be included in the next scheduled maintenance window. To ensure stability and reliability of the environments D2L needs to perform this change earlier.
We apologize for any inconvenience this outage may cause.
– Computing and Communications Services
This morning at around 6:30 am, during the preparation for the switch over from Blackboard to Brightspace by D2L, some tabs (my.ryerson, Apps, RAMSS and eHR) within Blackboard were incorrectly redirected to the testing environment. This issue was fixed at 11:30 am.
We apologize for any inconvenience this has caused.
– Computing and Communications Services
The my.ryerson portal will not be available on Tuesday, September 1, 2015 from 6 a.m. to 8 a.m. due to the switchover from Blackboard to Brightspace by D2L. RAMSS, eHR and other applications accessed through the my.ryerson portal will not be available during this time frame.
We apologize for any inconvenience this outage may cause.
– Computing and Communications Services
Since last night at 10 PM, Aug 10, 2015, all course shell requests failed due to an error in handling them within D2L’s Brightspace LMS. We have disabled the course shell request form in the my.ryerson portal temporarily. The issue has been escalated to D2L and they are currently working on it. We will provide an update when we have more information.
Update – Auguest 12, 2015 – The issue has been fixed by D2L. We have enabled the course shell request form.
We apologize for any inconvenience this has caused.
– Computing and Communications Services
Since this morning, Wednesday, August 5, 2015 some users have reported issues when trying to access Brightspace by D2L. At times, they will receive an “Unauthorized Access” error message, and other times they were able to login. Sometimes it can take several attempts to access Brightspace. The issue has been escalated to D2L and they are currently working on the issue. We will provide an update when we have more information.
Update 2015-08-06: The problem has been resolved by D2L. The following is an update from their service desk:
“The issue has been fixed by our Network Operating Center.
The fix was done at about 1:40 AM EST. The issue was Server Time sync issue as one of your Webservers time was not in sync with the rest. “
We apologize for any inconvenience this may have caused.
– Computing and Communications Services
Due to a recent change in DNS configuration for PC users on CFAPs, the host name resolution of any domain other than “admn” or “ac” failed. The change was reverted back on August 4, 2015 at 10:30 AM and will take effect on users’ PC automatically within 90 minutes
We apologize for any inconvenience this problem is causing.
– Computing and Communications Services
We are experiencing errors when trying to replay Ryecast videos.
We have contacted the vendor and are investigating to try to determine the source of the issue.
We will provide an update when we have more information.
We apologize for any inconvenience this problem is causing.
– Computing and Communications Services
Update: The issue with Ryecast was resolved on Monday, July 27.
At 1:20 PM, Google is reporting a service issue with Gmail. Affected users will experience delays in message delivery. CCS has also received email delay reports from users.
The latest Google status information is available here:
http://www.google.com/appsstatus
Update – 2:41 PM- Google has reported that the issue has been resolved at 2:19 PM.
– Computing and Communications Services
At Approximately 2PM on Wednesday July 22, 2015, Google reported service issues with Gmail and Google Groups. The gmail issues caused delays in delivery of some messages being sent to ryerson.ca addresses.
The Issues were resolved by Google at 4:17 PM
The latest Google status information is available here:
http://www.google.com/appsstatus
– Computing and Communications Services
On Thursday, July 16, 2015 at 12:15 AM, a change in DNS servers configuration prevented users from being able to logon to their PCs . Firewall rules were properly adjusted and services resumed at 8:45 AM.
Please accept our apologies for the inconveniences this has caused.
-Computing and Communications Services
