The software that runs the my.ryerson, uPortal will be upgraded to a new version on Sunday, October 11, 2015 from 6:30 a.m. to 9 a.m. Access to the my.ryerson portal and all applications accessed through the my.ryerson portal may be intermittent during this time frame.
Please accept our apologies for any inconvenience this may cause.
-Computing and Communications Services
On Tuesday, October 6, 2015 at 4:15 PM, the authentication system for wireless users failed. This prevented new wireless session from being established. Network services team is investigating the problem.
Update:
The problem was traced to an overload of authentication requests that exceeded a conservative threshold. The threshold has been increased to alleviate the problem and services resumed at 6:45 PM
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
CCS has received reports from users that emails sent from Brightspace by D2L were delayed. It appears that the emails are delayed for one hour within Brighspace, when using the built-in email tool through Classlist. This issue has been escalated to D2L and they are currently working on it. We will provide an update when we have more information.
We apologize for any inconvenience this have caused.
-Computing and Communications Services
Brightspace by D2L, Ryerson’s learning management system is currently unavailable. The issue was reported this afternoon at around 4:45 PM. We have contacted D2L and have opened a case with their support desk.
We will provide an update when more information is available.
Update at 5:23 PM – The following information was received from D2L:
To Our Valued D2L Clients,
Incident: The D2L Network Operations Center (NOC) advises that an infrastructure event may be impacting your site performance.
End User Impact: Users may be unable to, or may experience issues when accessing the Learning Environment.
Status: Our Infrastructure Teams are fully engaged and are working diligently to rectify the issue.
We sincerely apologize for the impact this disruption may cause your organization. We will follow up with further updates as they become available, or within the next hour.
Update at 5:50 PM – Service appears to have been restored at approximately 5:45 but we are testing to confirm it is working for everyone and to get D2L’s confirmation that the problem is fully resolved.
Update at 7:40 PM – D2L reports that the problem has not been fully resolved yet.
7:20PM ET – [Update] – Our Infrastructure teams have identified the issue and are working diligently to rectify. End users will be able to notice improvements in site performance shortly.
Update at 6:33 AM Oct 2 – D2L is reporting that the problem has been fully resolved:
9:00 PM ET – [Monitoring] – The D2L Infrastructure teams have confirmed your sites are showing fully accessible and operational. All alerts have cleared and we are continuing to monitor closely.
Please accept our apologies for any inconvenience this has caused.
– Computing and Communications Services
On Thursday, September 24, 2015 at 1:17 PM, a network device rebooted itself. This prevented all wireless devices and lab computers from accessing the Internet until the reboot was completed at 1:23 PM.
Update:
Same issue happened again on Friday, September 25, 2015 between 1:03 and 1:09 PM. A permanent bypass to this device has been made to avoid anymore outages.
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
CCS has received reports from users that email sent from Brightspace by D2L were delayed. Our own test has shown that emails are delayed for one hour within Brighspace, when using the built-in email tool through Classlist. This issue has been escalated to D2L and they are currently working on it. We will provide an update when we have more information.
We apologize for any inconvenience this have caused.
Update – September 22, 2015 – D2L has reported that the issue has been fixed. Our own tests this morning indicate that emails are delivered promptly.
Update – Septenber 25, 2015 – We received additional complaints of delays of up to 3 hours on September 24. We raised the issue with D2L who reported fixing it again. We have since escalated the issue to D2L again to ensure the fix is permanent.
– Computing and Communications Services
D2L needs to make an emergency firmware update to our instance of Brightspace on Saturday, September 5, 2015 from 1 a.m. to 7 a.m. Brightspace will not be available during this time.
This update was initially planned to be included in the next scheduled maintenance window. To ensure stability and reliability of the environments D2L needs to perform this change earlier.
We apologize for any inconvenience this outage may cause.
– Computing and Communications Services
This morning at around 6:30 am, during the preparation for the switch over from Blackboard to Brightspace by D2L, some tabs (my.ryerson, Apps, RAMSS and eHR) within Blackboard were incorrectly redirected to the testing environment. This issue was fixed at 11:30 am.
We apologize for any inconvenience this has caused.
– Computing and Communications Services
The my.ryerson portal will not be available on Tuesday, September 1, 2015 from 6 a.m. to 8 a.m. due to the switchover from Blackboard to Brightspace by D2L. RAMSS, eHR and other applications accessed through the my.ryerson portal will not be available during this time frame.
We apologize for any inconvenience this outage may cause.
– Computing and Communications Services
Since last night at 10 PM, Aug 10, 2015, all course shell requests failed due to an error in handling them within D2L’s Brightspace LMS. We have disabled the course shell request form in the my.ryerson portal temporarily. The issue has been escalated to D2L and they are currently working on it. We will provide an update when we have more information.
Update – Auguest 12, 2015 – The issue has been fixed by D2L. We have enabled the course shell request form.
We apologize for any inconvenience this has caused.
– Computing and Communications Services
