At 1:20 PM, Google is reporting a service issue with Gmail. Affected users will experience delays in message delivery. CCS has also received email delay reports from users.
The latest Google status information is available here:
http://www.google.com/appsstatus
Update – 2:41 PM- Google has reported that the issue has been resolved at 2:19 PM.
– Computing and Communications Services
At Approximately 2PM on Wednesday July 22, 2015, Google reported service issues with Gmail and Google Groups. The gmail issues caused delays in delivery of some messages being sent to ryerson.ca addresses.
The Issues were resolved by Google at 4:17 PM
The latest Google status information is available here:
http://www.google.com/appsstatus
– Computing and Communications Services
On Thursday, July 16, 2015 at 12:15 AM, a change in DNS servers configuration prevented users from being able to logon to their PCs . Firewall rules were properly adjusted and services resumed at 8:45 AM.
Please accept our apologies for the inconveniences this has caused.
-Computing and Communications Services
Around 8:45 AM, we became aware of communication problems to the HR reporting database. The problem was traced to a configuration change introduced in the HR system. A restart of the HR system was required at approximately 10:00 AM to clear caches and resolve the problem.
We apologize for any inconvenience this caused.
-Computing and Communications Services
The back-end server that all RMS web applications (Admin, Self Service and Activation) connect to became unresponsive due to an out of memory error at 12:16 PM. The application services were restarted and full services were restored at 1:04 PM. We continue to investigate the root cause. RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change, Google Token setup and other features via “manage my online resources” inside the my.ryerson.ca portal.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
On Wednesday, June 24, 2015 at 08:50 AM, the wireless network in the POD & JOR buildings became unstable due to a faulty network switch port. Network Services moved the traffic through a different port and services resumed at 9:50.
Update:
For some users the issue remained unstable. The wireless controller had to be rebooted at 11:40 AM to force clearing the sessions for these users.
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
On Tuesday, May 26, 2015 at 08:40 AM, the wireless network at the East side of the campus became unstable. The Network Services team is troubleshooting the issue.
Update:
At 1:19 PM one of the wireless controllers was rebooted and services resumed
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
On Monday, May 25, 2015 at 4:23 PM, all of the VoIP phones stopped working. These are mainly in the newer buildings such as CE, TRS, MAC and SLC. The vendor has been contacted for support.
Update:
A problem was found with one of the core routers that prevented the VoIP traffic. A work around was implemented at 5:20 PM and all services resumed.
Please accept our apologies for the inconveniences this has caused.
-Computing and Communications Services
On Monday, May 11, 2015 at 11:25 AM, internet access became intermittent. IT Security team is trying to diagnose the issue
Please accept our apologies for the inconveniences this has caused.
-Computing and Communications Services
On Monday, May 4, 2015 at 01:19 PM, the network switch feeding some schools stopped passing traffic. This caused a network outage to RCC, Mechanical engineering, CED, IMA and Physics school. The Network Services team is troubleshooting the issue.
Update: The problem was traced to a hard drive failure in the firewall protecting these departments’ networks. A workaround has been implemented at 2:35 PM and the services resumed.
Please accept our apologies for the inconveniences this has caused.
-Computing and Communications Services
