Brightspace by D2L service interruption -Thursday, October 1, 2015

Brightspace by D2L, Ryerson’s learning management system is currently unavailable. The issue was reported this afternoon at around 4:45 PM. We have contacted D2L and have opened a case with their support desk.

We will provide an update when more information is available.

Update at 5:23 PM – The following information was received from D2L:

To Our Valued D2L Clients,

Incident: The D2L Network Operations Center (NOC) advises that an infrastructure event may be impacting your site performance.

End User Impact: Users may be unable to, or may experience issues when accessing the Learning Environment.

Status: Our Infrastructure Teams are fully engaged and are working diligently to rectify the issue.

We sincerely apologize for the impact this disruption may cause your organization. We will follow up with further updates as they become available, or within the next hour.

Update at 5:50 PM – Service appears to have been restored at approximately 5:45 but we are testing to confirm it is working for everyone and to get D2L’s confirmation that the problem is fully resolved.

Update at 7:40 PM – D2L reports that the problem has not been fully resolved yet.

7:20PM ET – [Update] – Our Infrastructure teams have identified the issue and are working diligently to rectify. End users will be able to notice improvements in site performance shortly.

Update at 6:33 AM Oct 2 – D2L is reporting that the problem has been fully resolved:

9:00 PM ET – [Monitoring] –  The D2L Infrastructure teams have confirmed your sites are showing fully accessible and operational. All alerts have cleared and we are continuing to monitor closely.

Please accept our apologies for any inconvenience this has caused.

– Computing and Communications Services