Category Archives: my.ryerson

my.ryerson.ca service disruption: Sept. 25, 2011 2:00 PM – 5:40 PM

Posted on September 25, 2011 by Casey Carvalho

One of the my.ryerson.ca server instances started experiencing problems around 2 PM, causing intermittent response from the portal until 2:30 PM.  A second service disruption was experienced between 5:10 PM and 5:40 PM. CCS staff is investigating the cause of the problems. We … Continue reading →

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my.ryerson.ca service disruption: Sept. 23, 2011 5 PM – 5:30 PM

Posted on September 23, 2011 by Casey Carvalho

One of the my.ryerson.ca server instance started experiencing some problems again around 5 PM. The application instance was restarted around 5:30 PM and full services were restored.

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my.ryerson.ca service disruption: Sept. 23, 2011 13:02 PM – 13:44 PM

Posted on September 23, 2011 by Casey Carvalho

One of the my.ryerson.ca portal server instances started experiencing some problems around 13:02 PM today (Sept. 23, 2011), causing some users to experience login timeouts. The application instance was restarted at 1:44 PM and full services were restored. We are … Continue reading →

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my.ryerson.ca service disruption: Sept. 14, 2011 7:15 am – 7:50 am

Posted on September 14, 2011 by Casey Carvalho

One of the my.ryerson.ca portal servers started experiencing some problems around 7:15 AM today (Sept. 14, 2011), causing a few users to experience timeouts at login time and loading the portal page.  The application was restarted at 7:50 AM and full services were restored.   We … Continue reading →

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Authentication Service Disruption

Posted on August 20, 2011 by Brian Lesser

Due to a server configuration problem no one was able to log into my.ryerson.ca from roughly 2:00 to 2:20 PM today. Continue reading →

Posted in All Categories, eHR, eResources, my.ryerson, RAMSS | 2 Comments

Interruption to Core Applications – 9:38 am, 17-August-2011

Posted on August 17, 2011 by kwoo

At 9:38 am, there was a 2 min. interruption in access to most core applications including Rmail and Blackboard. It was caused by a configuration error in a data centre network switch that caused the switch to reboot. The configuration … Continue reading →

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Access to Major Systems Caused by Data Centre Firewall Problem – July 3, 2011 – 2:39 pm

Posted on July 3, 2011 by kwoo

At 1:45 pm, July 3, 2011, access to major systems including R-Mail and my.ryerson.ca was interrupted due to a problem with a redundant link on the firewall cluster that protects those systems. The problem was resolved @ 2:53 pm. Access to … Continue reading →

Posted in All Categories, eHR, eResources, LDAP, my.ryerson, RAMSS, RMail | 5 Comments

CAS service interruption, June 14 2011 5:45 PM – 6:55 PM

Posted on June 14, 2011 by Brian Lesser

Ryerson’s Central Authentication Service (CAS) stopped working correctly on Tuesday, June 14 around 5:45 PM. The problem was traced to an intermittent connection problem that was fixed at 6:55 PM. CAS is the system that controls access to the my.ryerson.ca portal … Continue reading →

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my.ryerson outage

Posted on April 20, 2011 by Brian Lesser

At approximately 10:30 AM today (April 20, 2011) the my.ryerson.ca system went offline due to a maintenance mistake when servicing machine room power circuits. Continue reading →

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System outage on Dec. 28, 8:00 AM – 8:00 PM

Posted on December 16, 2010 by Branka Halilovic

On Tuesday, Dec. 28, 2010 between 8:00 AM and 8:00 PM, CCS is planning to upgrade 2 production SAN (storage) appliances to the latest version of the software, as well as applying a number of patches. Continue reading →

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