Category Archives: my.ryerson

RAMSS inaccessible remotely: Wednesday, June 21, 2017 from 9:30 AM to 9:42 AM

Posted on June 21, 2017 by Casey Carvalho

Remote access to RAMSS was not possible from approximately 9:30 AM to 9:42 AM on Wednesday, June 21, 2017 due to a Domain Name Service (DNS) problem.  Users were getting a “Server cannot be reached at this time” error message. … Continue reading →

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Issues with logging on to Ryerson systems – Friday June 9, 2017

Posted on June 9, 2017 by Jim Buchanan

Due to an issue with CAS, Ryerson’s sign on application, some people may have problems when trying to log on to Ryerson systems with Internet Explorer. If you are experiencing this problem, please try another browser such as Google Chrome, … Continue reading →

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Servers outage on Friday June 9, 2017 at 8:00 AM

Posted on June 9, 2017 by michael

On Friday, June 9, 2017 at about 8:00 AM. a disk storage appliance failure caused many of the data centre servers to reboot. Therefore users are unable to access some of Ryerson’s applications. CCS is investigating the root cause of the problem. … Continue reading →

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Servers outage on May 31, 2017 from 2:03 to 2:05 PM

Posted on May 31, 2017 by michael

On Wednesday, May 31, 2017 at about 2:03 P.M. a hardware failure caused many of the data centre servers to reboot. Therefore, for a few minutes users were unable to access some of Ryerson’s applications. CCS is investigating the root … Continue reading →

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Problem accessing RAMSS via my.ryerson.ca on Tuesday, December 27, 2016 from 3 AM to 10:30 AM

Posted on December 27, 2016 by Brian Lesser

On Monday, December 27th, 2016, at 3 AM, there was an issue with the my.ryerson portal forwarding students to RAMSS.  The issue was resolved and normal access was restored at 10:30 AM. We apologize for the inconvenience this problem caused for … Continue reading →

Posted in my.ryerson, RAMSS | Tagged , | 2 Comments

my.ryerson service disruption: Jan. 18, 2016 11:06 AM

Posted on January 18, 2016 by Hongbo HE

Since 11:06 AM this morning, access to my.ryerson has been intermittent. We are currently investigating the issue and will provide an update when more information becomes available. Update Jan. 18, 2016 3:43 PM: A fix was put in place at … Continue reading →

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my.ryerson, RMS, CAS outage: Friday, Oct. 30, 2015

Posted on October 30, 2015 by Casey Carvalho

A planned migration of my.ryerson, RMS and CAS to new hardware scheduled from 6 AM – 8 AM today, Friday Oct. 30 took longer than expected, completing at approximately 8:20 AM, 20 minutes late. During this period, the systems were … Continue reading →

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Soapbox unavailable in the my.ryerson.ca portal Oct. 11, 2015

Posted on October 11, 2015 by Brian Lesser

The Soapbox ideas sharing application is temporarily unavailable from within the my.ryerson.ca portal. The problem seems to be with Soapbox’s servers not properly authenticating Ryerson community members. Update – 8:45 AM, October 14 – Soapbox has fixed the issue and … Continue reading →

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Scheduled my.ryerson system maintenance: Sunday, October 11, 2015 from 6:30 a.m. to 9 a.m.

Posted on October 8, 2015 by Branka Halilovic

The software that runs the my.ryerson, uPortal will be upgraded to a new version on Sunday, October 11, 2015  from 6:30 a.m. to 9 a.m. Access to the my.ryerson portal and all applications accessed through the my.ryerson portal may be … Continue reading →

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Scheduled my.ryerson outage: Tuesday, September 1, 2015 from 6 a.m. to 8 a.m.

Posted on August 27, 2015 by Branka Halilovic

The my.ryerson portal will not be available on Tuesday, September 1, 2015 from 6 a.m. to 8 a.m. due to the switchover from Blackboard to Brightspace by D2L.  RAMSS, eHR and other applications accessed through the my.ryerson portal will not be … Continue reading →

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