Category Archives: RMail

CAS – Central Authentication System – Service disruption, March 25, 2013 11:35 AM – 12:30 PM

Posted on March 25, 2013 by Jim Buchanan

CAS, the Ryerson Central Authentication system was unavailable from 11:35 AM to 12:30 PM on Monday, March 25, 2013. This was due to an issue with a database server file system.  The problem is being investigated by CCS. Due to … Continue reading →

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Outbound RMail delivery delay: Wednesday, Feb. 20 2013 10:23 PM – 11:52 PM

Posted on February 21, 2013 by Casey Carvalho

The outbound e-mail server that scans messages for spam and viruses became unresponsive at approximately 10:23 PM on Wednesday.   Services were restored around 11:52 PM.  During the outage, all messages sent by users were queued on the RMail system and … Continue reading →

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Mailing list (listserv) server outage: Wed., Dec. 19, 2012 2:00 PM – 3:15 PM

Posted on December 19, 2012 by Casey Carvalho

The mail server (listserv) stopped responding this afternoon around 2:00 PM due to a loose network cable.     Service was restored around 3:15 PM. Messages submitted during this period were queued up on the RMail system and started being processed after the … Continue reading →

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Ryerson Has Gone Google… with a Few Hiccups. Monday Oct. 8, 2012

Posted on October 8, 2012 by Brian Lesser

Everyone with an active account at Ryerson now has access to Google Apps at Ryerson. From Friday through Sunday we created 138,830 new Google Apps at Ryerson accounts, moved 19,266 people’s email to their Ryerson Gmail account, and moved 375 from … Continue reading →

Posted in GroupWise, RMail | 19 Comments

Rmail, my.ryerson outages – Mon. August 27, 2012

Posted on August 27, 2012 by Brian Lesser

Early this morning a device on our Storage Area network failed. As a result disk storage for Rmail, my.ryerson, Blackboard, and other systems went offline. (Other services like RAMSS and eHR are not reachable when my.ryerson is down.) We are … Continue reading →

Posted in Blackboard, eHR, my.ryerson, RMail | 178 Comments

Webmail service disruption: Tuesday, May 1, 2012: 16:01 PM – 16:16 PM

Posted on May 1, 2012 by Casey Carvalho

A problem with Rmail caused a partial service outage with Webmail,  today, Tuesday May 1st, between 16:01 PM.- 16:16 PM.   During this period, new connections to Webmail were not successful.    Existing sessions were not affected by the problem. We apologize for the … Continue reading →

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Webmail service disruption: Tuesday, April 17 2012: 8:40 AM – 8:50 AM

Posted on April 17, 2012 by Casey Carvalho

A problem with one of  the Webmail front end servers  caused a partial service outage with Webmail,  today, Tuesday April 17, starting at approximately 8:40 AM.  Full service was restored around 8:50 AM.   During this brief outage, users trying to login … Continue reading →

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UPDATE: DNS problem affecting e-mail delivery to Ryerson – Thursday, April 12 2012

Posted on April 12, 2012 by Casey Carvalho

The DNS appliance’s vendor recommended some manual changes to be done on both the internal and external DNS servers to force the synchronization of data.  These changes will take an hour or two to be propagated through external DNS servers. … Continue reading →

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Webmail service interruption – Monday, Feb. 27, 2012 5:00 PM – 5:20 PM

Posted on February 27, 2012 by Casey Carvalho

Some people reported problems accessing RMail via the  Webmail interface today, Monday Feb. 27,  starting at approximately 5 PM.  The problem was resolved around 5:20PM. The root cause of the problem is still being investigated by technical staff. We apologize … Continue reading →

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Webmail service interruption – Tuesday, Dec. 13, 2011 8:20 AM

Posted on December 13, 2011 by Casey Carvalho

Since approximately 8:20 AM today, Tuesday Dec. 13, some users are not able to access Webmail.  Technical staff are currently investigating the root cause of the problem.   We’ll provide an update shortly. Update: Services were fully restored around 8:40 … Continue reading →

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