Category Archives: eHR

Access to Major Systems Caused by Data Centre Firewall Problem – July 3, 2011 – 2:39 pm

Posted on July 3, 2011 by kwoo

At 1:45 pm, July 3, 2011, access to major systems including R-Mail and my.ryerson.ca was interrupted due to a problem with a redundant link on the firewall cluster that protects those systems. The problem was resolved @ 2:53 pm. Access to … Continue reading →

Posted in All Categories, eHR, eResources, LDAP, my.ryerson, RAMSS, RMail | 5 Comments

CAS service interruption, June 14 2011 5:45 PM – 6:55 PM

Posted on June 14, 2011 by Brian Lesser

Ryerson’s Central Authentication Service (CAS) stopped working correctly on Tuesday, June 14 around 5:45 PM. The problem was traced to an intermittent connection problem that was fixed at 6:55 PM. CAS is the system that controls access to the my.ryerson.ca portal … Continue reading →

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System outage on Dec. 28, 8:00 AM – 8:00 PM

Posted on December 16, 2010 by Branka Halilovic

On Tuesday, Dec. 28, 2010 between 8:00 AM and 8:00 PM, CCS is planning to upgrade 2 production SAN (storage) appliances to the latest version of the software, as well as applying a number of patches. Continue reading →

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Major systems restored after a switch failure at 9:30 AM

Posted on December 8, 2010 by Branka Halilovic

As of 10:30 AM this morning, the my.ryerson portal, RAMSS, eHR, Library eResource and other applications were returned to service following the outage that began at 9:30 AM. Continue reading →

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Major system outage due to a switch failure

Posted on December 8, 2010 by Branka Halilovic

At approximately 9:30 AM this morning, there was a switch failure within the storage area network that supports many of Ryerson’s core systems. Continue reading →

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Major System Outage Due to Network Connection Problem in Data Centre

Posted on November 24, 2010 by Branka Halilovic

At around 3:07 PM on Wednesday, Nov. 24, there was a temporary network connection failure on a link between a cluster of load balancers. Continue reading →

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