Category Archives: All Categories

Major service disruption (including RAMSS and OGF): Friday, Jan. 6, 2012 6:00PM

Posted on January 6, 2012 by Casey Carvalho

A failure with one of the UPS (Uninterrruptible Power Supply) systems in the data center caused a number of servers to loose power, due to lack of power source redundancy.   The incident happened around 6:00 PM.   Technical staff … Continue reading →

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GroupWise Problem Sending and Receiving Email

Posted on January 4, 2012 by Brian Lesser

Some time after 7 PM today CCS began receiving reports that GroupWise was no longer delivering or sending Email. Staff are on the way to campus to investigate. Update: 9:15 PM: The GroupWise gateway server, responsible for receiving and sending mail, … Continue reading →

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GroupWise web access unavailable Tuesday, Jan. 3, 2012 11:45 PM – Wednesday, Jan. 4 8:10 AM

Posted on January 4, 2012 by Casey Carvalho

A GroupWise process hung last night, around 11:45 PM, causing web client access to fail when connecting to GroupWise.   Services were restored at 8:10 AM, Wednesday, Jan. 4. We apologize for the service disruption. -Computing and Communications Services

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GroupWise Post Office 3 (Academic users) Unavailable Sunday, Dec. 18, 2011 07:00 AM – 8:35 AM

Posted on December 18, 2011 by Casey Carvalho

The Groupwise Post Office for the Academic community stopped responding at approximately 7 AM, Sunday, December 2011, and had to be rebooted this morning.  Services were restored at 8:35 a.m. We apologize for the service disruption. -Computing and Communications Services

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Interruption of DHCP Services – 2:40pm, Tuesday, Dec.13, 2011

Posted on December 13, 2011 by

At approx 2:40 pm the DHCP controllers stopped issuing new IP addresses.  As a result, users were prevented from accessing the network. Users already logged on to the network were not affected. DHCP services were restarted. The interruption is currently … Continue reading →

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Webmail service interruption – Tuesday, Dec. 13, 2011 8:20 AM

Posted on December 13, 2011 by Casey Carvalho

Since approximately 8:20 AM today, Tuesday Dec. 13, some users are not able to access Webmail.  Technical staff are currently investigating the root cause of the problem.   We’ll provide an update shortly. Update: Services were fully restored around 8:40 … Continue reading →

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my.ryerson Online Resources unavailable: Monday, Dec. 12, 2011 16:55 PM

Posted on December 12, 2011 by Casey Carvalho

The “Manage My Online Resources”  service within the my.ryerson portal became unavailable around 4:55 PM today, due to a disc hardware failure on the server. Technical Support staff are currently in the process of recovering the system. Update: Services were … Continue reading →

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IP Phone Service Restored for 9th Floor YDI and TRS – 8:35 am, Dec. 12, 2011

Posted on December 12, 2011 by

Bell technicians were on-site this morning to resolve the phone outage. Service was restored as of 8:35 am. We apologize for the service interruption. Computing and Communications Services

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Interruption to IP Phone Service for 9th Floor YDI and TRS – 8:25 am, Dec. 10, 2011

Posted on December 10, 2011 by

At 8:25 am today, it was discovered that the IP Phones for the 9th floor YDI and TRS were out of service. Bell technicians have been called. Update: This afternoon we were notified by Bell that no service technicians were … Continue reading →

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Phone Service Interruption – Friday, Dec. 9 2011, 5:10 PM – 5:15 PM

Posted on December 9, 2011 by Casey Carvalho

While investigating intermittent IP telephone problems, with Bell technicians onsite, the telephone system experienced a 5-6 minute outage, causing dial tone to be lost. We apologize for the interruption in service. -Computing and Communication Services

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