Category Archives: All Categories

Interruption of DHCP Services – 2:40pm, Tuesday, Dec.13, 2011

Posted on December 13, 2011 by

At approx 2:40 pm the DHCP controllers stopped issuing new IP addresses.  As a result, users were prevented from accessing the network. Users already logged on to the network were not affected. DHCP services were restarted. The interruption is currently … Continue reading →

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Webmail service interruption – Tuesday, Dec. 13, 2011 8:20 AM

Posted on December 13, 2011 by Casey Carvalho

Since approximately 8:20 AM today, Tuesday Dec. 13, some users are not able to access Webmail.  Technical staff are currently investigating the root cause of the problem.   We’ll provide an update shortly. Update: Services were fully restored around 8:40 … Continue reading →

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my.ryerson Online Resources unavailable: Monday, Dec. 12, 2011 16:55 PM

Posted on December 12, 2011 by Casey Carvalho

The “Manage My Online Resources”  service within the my.ryerson portal became unavailable around 4:55 PM today, due to a disc hardware failure on the server. Technical Support staff are currently in the process of recovering the system. Update: Services were … Continue reading →

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IP Phone Service Restored for 9th Floor YDI and TRS – 8:35 am, Dec. 12, 2011

Posted on December 12, 2011 by

Bell technicians were on-site this morning to resolve the phone outage. Service was restored as of 8:35 am. We apologize for the service interruption. Computing and Communications Services

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Interruption to IP Phone Service for 9th Floor YDI and TRS – 8:25 am, Dec. 10, 2011

Posted on December 10, 2011 by

At 8:25 am today, it was discovered that the IP Phones for the 9th floor YDI and TRS were out of service. Bell technicians have been called. Update: This afternoon we were notified by Bell that no service technicians were … Continue reading →

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Phone Service Interruption – Friday, Dec. 9 2011, 5:10 PM – 5:15 PM

Posted on December 9, 2011 by Casey Carvalho

While investigating intermittent IP telephone problems, with Bell technicians onsite, the telephone system experienced a 5-6 minute outage, causing dial tone to be lost. We apologize for the interruption in service. -Computing and Communication Services

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IP Phone Service Interruption – 10:40 am, Dec. 5, 2011

Posted on December 5, 2011 by

Since approximately 10:40 am today, IP Phone services across campus have been intermittent due to the phones rebooting.   The issue is currently under investigation with the service provider.   A technician is expected on-site shortly. We apologize for the interruption in service. … Continue reading →

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Groupwise Web Service Interruption – Dec. 4 2011, 3:55 PM to 5:00 PM

Posted on December 4, 2011 by Casey Carvalho

At approximately 3:55 PM one of the GroupWise servers (GW1) experienced a severe error that disrupted web access to Groupwise, as well as processing of incoming and outgoing e-mail. Services were restored around 5:00 PM. We apologize for the service … Continue reading →

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Loss of Network Access in CCS area- Nov. 25, 2011 between 8:47 a.m. – 8:50 a.m.

Posted on November 25, 2011 by

A CPU in one of the network distribution switches servicing the CCS area failed-over to the backup CPU at 8:47 AM causing loss of network access for 2 to 3 minutes until the backup CPU took over. We apologize for the service … Continue reading →

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TedRogersSchool.ca website has been compromised – Nov. 18, 2011

Posted on November 18, 2011 by

An externally hosted website, TedRogersSchool.ca site, has been compromised. Users visiting the site are at risk of being infected. A good indication that your workstation has been infected is that the workstation will become unusable. Unfortunately, with the infection of … Continue reading →

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