Category Archives: All Categories

Network Outage: Sunday March 30, 2014 from 5:35 to 6:50 PM

Posted on March 31, 2014 by michael

On Sunday March 30, 2014 and between 5:35 to 6:50 PM, CCS received alerts about intermittent Internet access. CCS staff are trying to validate the alerts and find the root cause. We apologize for any inconvenience. -Computing and Communications Services

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RMail service disruption: Friday, March 14, 2014 5:30 PM – Monday, March 17, 2014 1:15 PM

Posted on March 17, 2014 by Hongbo HE

Since Friday, March 14 at 5:30 pm, two of the RMail servers experienced intermittent connectivity problem due to a networking issue.  Web Mail (https://mail.ryerson.ca) users connected to these servers were experiencing slow service. GMail users’ access were not affected. The … Continue reading →

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Network outage: Friday, March 14, 2014 7:11 AM – 7:35 AM

Posted on March 14, 2014 by michael

On Friday, March 14, 2014, at 7:11 AM, CCS added an additional firewall to the existing user subnets to provide extra redundancy. However, the new firewall took over prematurely and caused a network outage on the user subnets. Services were … Continue reading →

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my.ryerson landing page error message: Friday, Feb. 28, 2014 6:10 AM – Monday, Mar. 3, 2014 4:02 PM

Posted on March 4, 2014 by Hongbo HE

Since Friday, Feb. 28 6:10 AM,  one of the my.ryerson portal servers produced a “uPortal error” message below the CCS Alerts area in the landing page for some users. The reason was that the server was not restarted properly during  … Continue reading →

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Network outage on Friday, February 21, 2014 from 6:15 AM to 7:50 AM

Posted on February 21, 2014 by michael

On Friday, February 21, 2014, at 6:15 AM, CCS replaced the existing Internet facing firewall with a newer and much faster firewall. This caused an outage for the incoming and outgoing Internet traffic such as access to email and to … Continue reading →

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Network outage for Library 2nd floor on Thursday February 13, 2014 from 7:30 AM to 9:30AM

Posted on February 13, 2014 by michael

On Thursday, February 13, 2014, at 7:30 AM, a configuration error in a network switch servicing the library 2nd floor prevented the library computers from renewing their IP address lease. The configuration was fixed at 9:30 AM  and services resumed … Continue reading →

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Scheduled Central Authentication Service (CAS) maintenance: Thursday, February 6, 2014 from 6:15 am to 6:45 am

Posted on February 5, 2014 by

On Thursday, February 6, 2014 between 6:15 am and 6:45 am, CCS will perform necessary system maintenance on Ryerson’s Central Authentication Service (CAS) that controls the login process to my.ryerson.ca, Google Apps at Ryerson, and other services. CAS users may … Continue reading →

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Network outage for academic labs on Friday January 31, 2014 from 00:04 AM to 2:17 AM

Posted on January 31, 2014 by michael

On Friday, January 31, 2014, at 00:04 AM the network switch servicing the academic labs at KHW-071 and some of the management subnets became unresponsive. The switch recovered on its own at 2:17 AM. Please accept our apologies for the … Continue reading →

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RMS outage – Admin, Self Service and Activation – Friday, Jan. 31, 2014 11:00 AM – 12:00 PM

Posted on January 31, 2014 by Hongbo HE

The back-end server that all RMS web applications (Admin, Self Service and Activation)  connect to became unresponsive starting at 11:00 AM this morning.  The application services were restarted and full services were restored around noon.  We continue to investigate the cause. … Continue reading →

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www.ryerson.ca service interuption: Friday, January 31, 2014

Posted on January 31, 2014 by Jim Buchanan

On Friday, January 31, 2014, the installation of new code on the www.ryerson.ca server at approximately 7:30 AM, caused 4 sites to not load correctly. The sites affected were: http://www.ryerson.ca/socialwork/ http://ryerson.ca/mba http://www.ryerson.ca/surp/rpgsa.html http://ryerson.ca/about/governors/boardmembers.html   The code was rolled back and … Continue reading →

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