Category Archives: All Categories

Network outage on Wednesday, January 8, 2014 2:25 PM – 2:35 PM

Posted on January 8, 2014 by michael

On Wednesday, January 8, 2014, during an attempt to add a redundant link to a network switch, a configuration error occurred. This caused a network outage for the One Card readers in the East side of the campus . The … Continue reading →

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Network Outage Sunday 5 January, 2014 from 11:15 to 11:18 PM

Posted on January 6, 2014 by michael

On Sunday January 5, 2014, an emergency reboot of the packet shaping appliances had to be done to clear some intermittent memory errors.  This caused a disconnection from the Internet from 11:15 AM to 11:18 PM. Please accept our apologies for … Continue reading →

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LDAP error: Thursday, Jan. 2, 2014 4:25 AM – 9 PM

Posted on January 3, 2014 by Casey Carvalho

Starting around 4:25 AM on Thursday, Jan. 2, 2014, one of the LDAP servers experienced some database indexing problems, causing some e-mail messages to queue up and not be delivered in a timely manner.   The server was rebooted around 9 … Continue reading →

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Network Outage – Wednesday, December 18, 2013 from 10:23 AM to 11:35 AM

Posted on December 18, 2013 by michael

On Wednesday December 18, 2013, during an attempt to add a software license for a redundant firewall, the primary firewall stopped passing traffic. This caused a network outage for the wired connections at the library offices, SCC, Architecture, Health Centre, … Continue reading →

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RMS outage: Admin, Self Service and Activation – Friday, Dec. 13, 2013 10:58 AM – 11:06 AM

Posted on December 13, 2013 by Hongbo HE

The back-end server that all RMS web applications (Admin, Self Service and Activation)  connect to became unresponsive starting at 10:58 AM this morning.  The server was restarted and services were  fully restored at 11:06 AM.  We continue to investigate the … Continue reading →

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Intermittent LDAP authentication failures – Friday, Dec. 6, 2013 07:05 AM AM – 12:30 PM

Posted on December 6, 2013 by Casey Carvalho

One of the LDAP servers used to authenticate users logging in to my.ryerson, Blackboard, eHR, Confluence, Jira and other applications experienced intermittent problems between 7:05 AM and 12:30 PM.  Users connected to this server may have received a “incorrect password” message.  This … Continue reading →

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my.ryerson service slow: Wednesday Dec. 4 2013, 6:01 PM – 7:15 PM

Posted on December 4, 2013 by Hongbo HE

At 6:01 PM this afternoon, we received alerts from our internal monitoring system that the my.ryerson.ca portal was responding slowly.  At 7:15 PM, the response time was back to normal. We are continuing to investigate the cause. We apologize for … Continue reading →

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Bell Network Outage from November 26, 2013 at 11:00 PM to November 27, 2013 6:00 AM

Posted on November 27, 2013 by michael

Bell Canada had emergency fibre repair work that started on November 26, 2013 at 11:00 PM and lasted until November 27, 2013 at 6:00 AM. This impacted Bell’s customers in the Toronto area as shown in Bell’s notice below. During … Continue reading →

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Campus Printing Service (CPS) service interruption: Tuesday, Nov. 26 2013 11:30 AM – 2:30 AM

Posted on November 26, 2013 by Casey Carvalho

The web based Campus Printing Service (CPS) application experienced a problem starting at 11:30AM today, Nov. 26, 2013 which prevented submitted jobs from printing.   The issue was resolved by 2:30PM.   Technical staff are engaging the vendor to find a … Continue reading →

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VAPPS service disruption: Monday, Nov. 25 2013 noon – 12:30 PM

Posted on November 25, 2013 by Casey Carvalho

The authentication server for VAPPS (virtual applications) stopped accepting connections around noon today, Monday, Nov. 25.   A reboot of the server restored services around 12:30PM.   The following virtual applications were affected: Matlab SPSS Maple SAS ANSYS JDA We apologize … Continue reading →

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