Category Archives: All Categories

WiFi outage on Tuesday February 10, 2015 1:05 PM

Posted on February 10, 2015 by michael

On Tuesday, February 10, 2015 at 1:05 PM, a wireless network controller servicing the AMC, CED, CPF, DMZ, RIC, HEI, IMA, OKF, SBB, SCC, SID and VIC buildings failed which caused a WiFi outage in these buildings. The Wireless Access Points … Continue reading →

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Voice Mail system outage on January 30, 2015 from 7:30 AM to 9:00 AM

Posted on January 30, 2015 by michael

On Friday, January 30, 2015, a scheduled upgrade to the voice mail system (Call Pilot) took longer than expected. This caused an extended outage from 7:30 AM to 9:00 AM where users were unable to access their Voice Mail. Services … Continue reading →

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WiFi outage in POD & JOR on Thursday January 29, 2015 from 12:35 PM to 12:50 PM

Posted on January 29, 2015 by michael

On Thursday, January 29, 2015 at 12:35 PM, a wireless network controller servicing the POD and JOR buildings failed which caused a WiFi outage in these buildings. The Wireless Access Points had to be moved to another controller and services resumed at … Continue reading →

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Network outage for Kerr Hall West 3rd floor on January 28, 2015 from 00 :34 to 9:30 AM

Posted on January 28, 2015 by michael

On Wednesday, January 28, 2015 at 00:34 AM, a network switch servicing Kerr Hall West’s 3rd floor became unresponsive. This prevented any new network connections in this area. The network switch was rebooted at 9:30 AM, at which time normal services resumed. Please accept … Continue reading →

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Partial RMail Service Disruption: Saturday, January 24, 2015, 11:49 AM – 2:19 PM

Posted on January 24, 2015 by Brian Lesser

The IMAP service on one of Ryerson’s three RMail servers stopped working at 11:49 AM Saturday January 24. The service was restarted and came back online at 2:19 PM. The IMAP service is used by Email software such as Thunderbird and Outlook … Continue reading →

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WiFi outage on January 16, 2015 from 10:45 AM to 10:50 AM

Posted on January 16, 2015 by michael

On Friday, January 16, 2015 at 10:45 AM, a configuration error was made that prevented new connections to the wireless network. This was corrected at 10:50 AM at which time normal services resumed. Please accept our apologies for any inconvenience this may … Continue reading →

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my.ryerson Service Slowness : Monday, January 12, 2015, 11:20 AM- 12:00 PM

Posted on January 12, 2015 by Hongbo HE

The my.ryerson servers became unresponsive at approximately 11:20 AM today.  This caused service slowness for users who were attempting to logon to my.ryerson.  We identified the issue to be due to the Blackboard portlet in my.ryerson that lists the online … Continue reading →

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Scheduled Blackboard system maintenance, Saturday, January 10, 2015 from 00:01 a.m. to 1 a.m.

Posted on January 9, 2015 by

In order to fix a Blackboard Web Service issue reported on Monday, January 5, 2015, CCS will be making  configuration changes to one of the Blackboard web servers. The change is scheduled for Saturday, January 10, 2015 from 00:01 a.m. … Continue reading →

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Authentication System outage – Wedensday, January 7, 2015 – 3:00PM to 3:18 PM

Posted on January 7, 2015 by Jim Buchanan

Ryerson’s Central Authentication Service (CAS) (which controls the login process to my.ryerson.ca, Google Apps at Ryerson, and other services) was unavailable this afternoon between 3:00 PM and 3:18 PM. This outage was caused by a software firewall rule change.  A … Continue reading →

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webinar.ryerson.ca service outage: Dec. 30, 2014 16:43PM – Jan. 5, 2015 10AM

Posted on January 5, 2015 by Casey Carvalho

The Adobe Connect service, running on webinar.ryerson.ca, was unavailable from Dec. 30, 2014 16:43PM to Jan. 5, 2015 10:00AM.   The cause of the problem is still under investigation. We apologize for the inconvenience. -Computing and Communications Services

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