my.ryerson Service Slowness : Monday, January 12, 2015, 11:20 AM- 12:00 PM

The my.ryerson servers became unresponsive at approximately 11:20 AM today.  This caused service slowness for users who were attempting to logon to my.ryerson.  We identified the issue to be due to the Blackboard portlet in my.ryerson that lists the online courses and organizations.  Around 12:00 AM,  we disabled the portlet and replaced it with the following message:

A list of your online courses and organizations is currently unavailable.

The response time is back to normal. We’ve found the root cause and are working on a permanent fix.

Please accept our apologies for any inconvenience this may have caused.

-Computing and Communications Services

About Hongbo HE

Director, Application Services Computing and Communications Services Ryerson University
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