Category Archives: All Categories

Network outage at SLC building on Wednesday September 21, 2016 at 6:06 AM

Posted on September 21, 2016 by michael

On Wednesday September 21, 2016, at 6:06 AM electric power was lost in the SLC  telecommunication closet. This caused a complete outage of both wired and wireless network access.   Campus facilities are investigating the issue. Update: Power restored to the telecom … Continue reading →

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Google’s “Important changes to your account” notice

Posted on September 14, 2016 by Branka Halilovic

Google has started displaying a one-time notice that your Ryerson account now “works more like a full Google account.” Google is displaying this notice now because of a change in how the Google Play store has been configured by Google. … Continue reading →

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Network outage on Sunday 11, 2016 from 8:00 to 9:00 AM

Posted on September 12, 2016 by michael

On Sunday September 11, 2016, at 8:00 AM an emergency network maintenance took place. This caused access interruption to and from the Internet.   The maintenance work was completed and services resumed at 9:00 AM. We apologize for any inconvenience. -Computing and … Continue reading →

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RU-VPN2 service disruption: Friday, Sept. 9 2016

Posted on September 9, 2016 by Casey Carvalho

Starting at approximately 12:30 PM on Friday, Sept. 9, multiple user reports were received by Computing and Communications Services indicating that RU-VPN2 authentication was failing.   The service was restored around 12:54 PM. We apologize for any inconvenience. -Computing and Communications … Continue reading →

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Ryerson blog site service disruption: Friday, Sept. 9 2016 11:45 AM

Posted on September 9, 2016 by Casey Carvalho

The Ryerson blog site became unavailable on Friday, Sept. 9, starting around 11:45 AM.   Partial services were restored around 2:45 PM.   We’ll provide an update after full services are restored. We apologize for any inconvenience. -Computing and Communications Services

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Multiple services disruption due to server crash: Sunday, Sept. 4, 2016 15:52 PM – 18:06 PM

Posted on September 4, 2016 by Casey Carvalho

One of the physical servers that hosts various virtual machines (VMs) crashed on Sunday, Sept. 4 at approximately 3:52 PM.   The server crash resulted in a number of service outages, including Cold Fusion applications.  All services were restored around 6:06 … Continue reading →

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Multiple service disruption due to server crash: Friday, Sept. 2, 2016 12:51 PM – 13:03 PM

Posted on September 2, 2016 by Casey Carvalho

One of the physical servers that hosts various virtual machines (VMs) crashed on Friday, Sept. 2nd at approximately 12:51 PM.   The server crash resulted in various service outages, including Cold Fusion services.  The server was rebooted and services were … Continue reading →

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www.ryerson.ca outage – Thursday, August 18, 2016 10:19 PM – 11:10 PM

Posted on August 19, 2016 by Casey Carvalho

On Thursday, August 18, 2016 at approximately 10:19 PM the www.ryerson.ca website became unavailable.  Technical staff restarted services around 11:10 PM. CCS is continuing to investigate the root cause of the problem. We apologize for any inconvenience. – Computing and … Continue reading →

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RAMSS service disruption: August 9, 2016 6:50 AM – 7:05 AM

Posted on August 9, 2016 by Casey Carvalho

During this morning’s registration period the web servers for RAMSS became unresponsive.  The service disruption started around 6:50 AM and the services were restored around 7:05 AM.  The root cause of the problem is being investigated. We apologize for any … Continue reading →

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Intermittent delayed delivery of some email: Monday, August 8, 2016 8:00 AM

Posted on August 8, 2016 by michael

There are intermittent email delays of up to several hours for some email arriving at Ryerson on August 7 and 8, 2016.   We are investigating the root cause. Update 10:40 AM: The problem appears to have started on Saturday, August 6, at … Continue reading →

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