Category Archives: All Categories

RMS outage – Admin and Self Service: Thursday, August 4, 2016 11:59 AM – 12:15 PM

Posted on August 4, 2016 by Hongbo HE

The back-end server that RMS Admin and Self Service web applications connect to became unresponsive at 11:59 PM.  The application services were restarted and full services were restored at 12:15 PM.  We continue to investigate the root cause.  RMS is the … Continue reading →

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Intermittent Delayed Delivery of Some EMails: Friday, July 29, 2016 8:00 AM – Tuesday Aug. 2, 2016 11:00 PM

Posted on August 4, 2016 by Hongbo HE

There were intermittent email delays for some emails coming to Ryerson starting at around 8:00 AM, July 29.  The issue was resolved at around 11:00 PM, Aug. 2.  and Email is being delivered without a delay.  We are investigating the … Continue reading →

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www.ryerson.ca outage: Tuesday, July 26, 2016 00:11AM – 07:00 AM

Posted on July 26, 2016 by Casey Carvalho

On Tuesday July 26, 2016 at 00:11 AM, the www.ryerson.ca website became unavailable.   Services were resumed at around 07:00 AM. CCS administrators are continuing the investigation. We apologize for any inconvenience. -Computing and Communications Services

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RU-VPN2 unavailable: Friday, July 22, 2016 at 9:22 AM

Posted on July 22, 2016 by Branka Halilovic

RU-VPN2 which is used to access Ryerson systems while off campus or from unsecured networks on campus became unavailable at 9:22 AM today. We are investigating this issue and an update will be provided once more information is available. Update … Continue reading →

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Rocket SSL VPN outage on Wednesday July 20, 2016 at 2:45 PM

Posted on July 20, 2016 by michael

On Wednesday, July 20, 2016 at 2:45 PM, the appliance providing SSL VPN (Rocket) failed and the service has been unavailable since the failure.  VPN access remains available through RU-VPN or RU-VPN2.  The network team is investigating the issue. Please accept our … Continue reading →

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Brightspace by D2L service interruption: Tuesday, July 19, 2016 from 4:52 PM – 7:15 PM

Posted on July 19, 2016 by Branka Halilovic

Update from D2L: 8:40 PM ET  [Resolved] – The D2L Infrastructure teams have confirmed your site(s) remain fully accessible and operational.  If you experience any further issue, please contact the D2L helpdesk immediately. 7:15 PM ET – [Monitoring]: The D2L … Continue reading →

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Brightspace by D2L service interruption – Monday, July 18, 2016

Posted on July 19, 2016 by Hongbo HE

D2L has confirmed that Brightspace by D2L (Ryerson’s learning management system) experienced intermittent issues on Monday, July 18, 2016, from 11:01 AM to 11:13 AM and from 8:11 PM to 8:26 PM.  We received reports from users who experienced “500 … Continue reading →

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Some network routes unreachable from internet: Friday, July 15 2016 9:20AM – 10:45AM

Posted on July 15, 2016 by Casey Carvalho

At approximately 9:20 AM on Friday, July 15,  2016 CCS became aware that some systems inside the Ryerson network were not reachable from the internet due to a loss of network routing information on one of Ryerson’s edge network devices.  … Continue reading →

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Sophos anti-virus updates disruption: Wednesday, June 8, 2016 10:50 AM

Posted on June 8, 2016 by Casey Carvalho

At approximately 10:00AM on Wednesday, June 8, 2016 CCS became aware that desktops and laptops trying to get updates from the Sophos anti-virus server started getting a “Could not communicate with server” message, preventing updates from taking place. CCS administrators … Continue reading →

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Interruption of DHCP Services in KHW71 lab – Monday, June 6, 2016 2 PM – 4:30 PM

Posted on June 6, 2016 by Casey Carvalho

At approx 2 PM on Monday, June 6, 2016 almost all the desktops in the general purpose KHW71 lab lost communication with the DHCP services, preventing access by users.   The issue was resolved around 4:30 PM. The root cause for … Continue reading →

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