Categories
Archives
-
Recent Alerts
- ERP applications outage on Friday October 23, 2026 from 8:30 AM to 2:30 PM
- Microsoft M365 cloud-based Applications and OneDrive issue: Friday Sept. 11, 1:20 PM
- [RESOLVED] Issues with accessing MyServiceHub, Monday August 31, 2026
- D2L Brightspace is unavailable Wednesday August 5, 2026 at 1:00 p.m. to 2:31 p.m.
- CAS issues on Tuesday August 4, 2026, from 7:00 a.m. to 10:20 a.m.
Author Archives: michael
Video Conference outage on Friday April 17, 2015
On Friday, April 15, 2015 at 01:00 PM, the video conferencing controller failed. This is preventing users from establishing video conferencing sessions. The problem has been escalated to the controller’s vendor. Please accept our apologies for any inconvenience this may … Continue reading
Posted in All Categories
Comments Off on Video Conference outage on Friday April 17, 2015
Google mail outage on Tuesday April 14, 2015
On Tuesday April 14, 2015 at around 6:00 PM some users weren’t able to access neither Ryerson’s Google mail nor their personal Google mail accounts. This issue hasn’t been acknowledged by Google but services resumed at around 9:00 PM
Posted in All Categories, Mail
Tagged Gmail
Comments Off on Google mail outage on Tuesday April 14, 2015
Network outage at North/West corner of KH on Tuesday April 14, 2015
On Tuesday, April 14, 2015 at 03:20 AM, power was lost at the telecom room at the North/West corner of Kerr Hall. This caused a network outage for both wired and wireless users for this area. Campus facilities restored the power at … Continue reading
Posted in All Categories, power
Tagged power
Comments Off on Network outage at North/West corner of KH on Tuesday April 14, 2015
Slow network & WiFi access issues on Thursday April 9, 2015
On Thursday, April 9, 2015 at 09:20 AM, one of the DNS/DHCP servers failed . This caused slowness to network and applications access (such as my.ryerson) and prevented some wireless users from accessing the network. A work around was implemented at 11:04 … Continue reading
Posted in All Categories, network
Tagged network
Comments Off on Slow network & WiFi access issues on Thursday April 9, 2015
my.ryerson service disruption: March 31, 2015 10:24 PM – April 1, 2015 8:16 AM
One of four servers providing access to my.ryerson became unresponsive at approximately 10:24 PM on March 31, 2015. This prevented some users from accessing my.ryerson.ca. This server was taken out of the pool on April 1, 2015 at 8:16 AM to avoid further disruption while … Continue reading
Posted in All Categories, my.ryerson
Tagged my.ryerson
Comments Off on my.ryerson service disruption: March 31, 2015 10:24 PM – April 1, 2015 8:16 AM
Incoming Mail Delays, Saturday March 28, 2015 at 9:08 AM
One of the mail servers ran out of disk space and caused a delay in the delivery of email at Ryerson. The problem was noticed just after 8:30 AM. There are approximately 67,000 messages that are queued for delivery. We expect the … Continue reading
Network outage at IMA building on Monday, February 23, 2105 from 4:55 PM to 6:40 PM
On Monday, February 23, 2015 at 04:55 PM, a network switch servicing the IMA building failed. This caused a network outage for the offices and classrooms in this building. The network switch had to be reconfigured and services were resumed at 6:40 PM. … Continue reading
Posted in All Categories, network
Tagged network
Comments Off on Network outage at IMA building on Monday, February 23, 2105 from 4:55 PM to 6:40 PM
Network outage at Kerr Hall 2nd floor on Wednesday February 18, 2015 at 7:52 AM
On Wednesday, February 18, 2015 at 07:52 AM, a network switch servicing the North/East corner of Kerr Hall 2nd floor failed. This caused a network outage for the offices and classrooms in this area. The network switch is going to be replaced within few … Continue reading
Posted in All Categories, network
Tagged network
Comments Off on Network outage at Kerr Hall 2nd floor on Wednesday February 18, 2015 at 7:52 AM
Phone outage in ENG building on Friday February 13, 2015
On Friday, February 13, 2015 at 3:05 AM, and during a scheduled power outage in POD & LIB buildings, the diesel generator had some technical issues. This caused an outage for a portion of the main phone PBX that serves the ENG building. … Continue reading
Posted in All Categories, phones
Tagged phones
Comments Off on Phone outage in ENG building on Friday February 13, 2015
WiFi outage on Tuesday February 10, 2015 1:05 PM
On Tuesday, February 10, 2015 at 1:05 PM, a wireless network controller servicing the AMC, CED, CPF, DMZ, RIC, HEI, IMA, OKF, SBB, SCC, SID and VIC buildings failed which caused a WiFi outage in these buildings. The Wireless Access Points … Continue reading
Posted in All Categories, wireless
Tagged Wireless
Comments Off on WiFi outage on Tuesday February 10, 2015 1:05 PM