Author Archives: michael

Voice Mail system outage on January 30, 2015 from 7:30 AM to 9:00 AM

Posted on January 30, 2015 by michael

On Friday, January 30, 2015, a scheduled upgrade to the voice mail system (Call Pilot) took longer than expected. This caused an extended outage from 7:30 AM to 9:00 AM where users were unable to access their Voice Mail. Services … Continue reading →

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WiFi outage in POD & JOR on Thursday January 29, 2015 from 12:35 PM to 12:50 PM

Posted on January 29, 2015 by michael

On Thursday, January 29, 2015 at 12:35 PM, a wireless network controller servicing the POD and JOR buildings failed which caused a WiFi outage in these buildings. The Wireless Access Points had to be moved to another controller and services resumed at … Continue reading →

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Network outage for Kerr Hall West 3rd floor on January 28, 2015 from 00 :34 to 9:30 AM

Posted on January 28, 2015 by michael

On Wednesday, January 28, 2015 at 00:34 AM, a network switch servicing Kerr Hall West’s 3rd floor became unresponsive. This prevented any new network connections in this area. The network switch was rebooted at 9:30 AM, at which time normal services resumed. Please accept … Continue reading →

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WiFi outage on January 16, 2015 from 10:45 AM to 10:50 AM

Posted on January 16, 2015 by michael

On Friday, January 16, 2015 at 10:45 AM, a configuration error was made that prevented new connections to the wireless network. This was corrected at 10:50 AM at which time normal services resumed. Please accept our apologies for any inconvenience this may … Continue reading →

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Network outage on Tuesday November 11, 2014

Posted on November 11, 2014 by michael

On Tuesday November 11, 2014 at 2:48 PM a network device (load balancer) that manages network traffic within Ryerson’s main data centre failed. This prevented access to any of Ryerson’s applications. The appliance was restarted and services resumed at 3:04 PM. We apologize for the inconvenience. -Computing and … Continue reading →

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Wireless authentication outage on Sunday November 2, 2014

Posted on November 2, 2014 by michael

On Sunday November 2, 2014 at 4:10 AM there was a campus wide issue logging into Ryerson’s wireless network due to a problem with an authentication server. People who were already logged in and online were not affected, only people who were … Continue reading →

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Internet outage on Wednesday October 29, 2014

Posted on October 29, 2014 by michael

On Wednesday October 29, 2014 at 1:15 PM the two routers connecting Ryerson to the Internet ran out of memory. This caused a total outage of Internet traffic. The routers had to be rebooted and the services were resumed at 1:30 PM. … Continue reading →

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Wireless authentication outage on Tuesday October 21, 2014

Posted on October 21, 2014 by michael

On Tuesday October 21, 2014 at 1:10 PM there was a campus wide issue logging into wireless due to a backend authentication server problem. Users who were already logged in and online were not affected, only users who were attempting … Continue reading →

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Network outage for POD 3rd & 4th floors on Monday September 29, 2014

Posted on September 29, 2014 by michael

The network switch providing network access to POD 3rd and 4th floor failed this morning.  This caused a network outage for the wired devices until the switch was replaced at 8:50 AM. We apologize for the inconvenience. -Computing and Communications Services

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Slow Internet browsing on some sites – Tuesday September 23, 2014

Posted on September 23, 2014 by michael

CCS has received reports that some people using both wired and wireless networks are noticing inconsistent Internet browsing speeds. Some web sites are extremely slow to load while others load normally. Update 2014, 09, 24: The IT-Security team implemented a workaround until a … Continue reading →

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