Author Archives: michael

Network outage at IMA building on Monday, February 23, 2105 from 4:55 PM to 6:40 PM

Posted on February 23, 2015 by michael

On Monday, February 23, 2015 at 04:55 PM, a network switch servicing the IMA building failed. This caused a network outage for the offices and classrooms in this building.  The network switch had to be reconfigured and services were resumed at 6:40 PM. … Continue reading →

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Network outage at Kerr Hall 2nd floor on Wednesday February 18, 2015 at 7:52 AM

Posted on February 18, 2015 by michael

On Wednesday, February 18, 2015 at 07:52 AM, a network switch servicing the North/East corner of Kerr Hall 2nd floor failed. This caused a network outage for the offices and classrooms in this area.  The network switch is going to be replaced within few … Continue reading →

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Phone outage in ENG building on Friday February 13, 2015

Posted on February 13, 2015 by michael

On Friday, February 13, 2015 at 3:05 AM, and during a scheduled power outage in POD & LIB buildings, the diesel generator had some technical issues. This caused an outage for a portion of the main phone PBX that serves the ENG building. … Continue reading →

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WiFi outage on Tuesday February 10, 2015 1:05 PM

Posted on February 10, 2015 by michael

On Tuesday, February 10, 2015 at 1:05 PM, a wireless network controller servicing the AMC, CED, CPF, DMZ, RIC, HEI, IMA, OKF, SBB, SCC, SID and VIC buildings failed which caused a WiFi outage in these buildings. The Wireless Access Points … Continue reading →

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Blackboard outage on Saturday February 7, 2015 4 AM to 9:10 AM

Posted on February 7, 2015 by michael

On Saturday, February 7, 2015 at 4:00 AM, Blackboard became inaccessible preventing access to online courses. CCS has traced the issue to a problem with the Blackboard database server and we are working to resolve the problem. Updates to follow. Update 9:38 … Continue reading →

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Voice Mail system outage on January 30, 2015 from 7:30 AM to 9:00 AM

Posted on January 30, 2015 by michael

On Friday, January 30, 2015, a scheduled upgrade to the voice mail system (Call Pilot) took longer than expected. This caused an extended outage from 7:30 AM to 9:00 AM where users were unable to access their Voice Mail. Services … Continue reading →

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WiFi outage in POD & JOR on Thursday January 29, 2015 from 12:35 PM to 12:50 PM

Posted on January 29, 2015 by michael

On Thursday, January 29, 2015 at 12:35 PM, a wireless network controller servicing the POD and JOR buildings failed which caused a WiFi outage in these buildings. The Wireless Access Points had to be moved to another controller and services resumed at … Continue reading →

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Network outage for Kerr Hall West 3rd floor on January 28, 2015 from 00 :34 to 9:30 AM

Posted on January 28, 2015 by michael

On Wednesday, January 28, 2015 at 00:34 AM, a network switch servicing Kerr Hall West’s 3rd floor became unresponsive. This prevented any new network connections in this area. The network switch was rebooted at 9:30 AM, at which time normal services resumed. Please accept … Continue reading →

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WiFi outage on January 16, 2015 from 10:45 AM to 10:50 AM

Posted on January 16, 2015 by michael

On Friday, January 16, 2015 at 10:45 AM, a configuration error was made that prevented new connections to the wireless network. This was corrected at 10:50 AM at which time normal services resumed. Please accept our apologies for any inconvenience this may … Continue reading →

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Network outage on Tuesday November 11, 2014

Posted on November 11, 2014 by michael

On Tuesday November 11, 2014 at 2:48 PM a network device (load balancer) that manages network traffic within Ryerson’s main data centre failed. This prevented access to any of Ryerson’s applications. The appliance was restarted and services resumed at 3:04 PM. We apologize for the inconvenience. -Computing and … Continue reading →

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