Author Archives: Casey Carvalho

eHR system outage: Monday, Jul 08 2013 midnight – 7:00 AM

Posted on July 8, 2013 by Casey Carvalho

An eHR database backup process aborted unexpectedly overnight, leaving the database shutdown from midnight to approximately 7:00 AM this morning, when a restart of the system was done. The root cause of the problem will be investigated. We apologize for … Continue reading →

Posted in eHR | Comments Off

Gmail service disruption: Monday, June 17 2013 02:33 AM – 03:22 AM

Posted on June 17, 2013 by Casey Carvalho

According to Google’s Apps Status Dashboard, approximately 1.03% of Gmail users received a 502 error when attempting to log in to Gmail between 2:33 AM and 3:22 AM today, Monday, June 17, 2013. It is possible that some Ryerson users … Continue reading →

Posted in Google Apps | Comments Off

Partial RAMSS Service Disruption: Wednesday, June 5, 2013 7:30 PM – Thursday, June 6, 2013 9:00 AM

Posted on June 6, 2013 by Casey Carvalho

CCS received reports of some users not being able to access RAMSS this morning around 8 AM. Upon investigation, it was identified that one of the application servers was not responding properly. This started at approximately 7:30 pm on Wednesday … Continue reading →

Posted in RAMSS | Comments Off

my.ryerson service disruption: Monday, June 3 2013, 5 PM

Posted on June 3, 2013 by Casey Carvalho

The CCS Help Desk received reports from a few external users indicating that they are experiencing problems connecting to my.ryerson.ca. These reports started at 5:05 PM. Access to my.ryerson.ca within Ryerson is working as expected. A preliminary investigation indicated that … Continue reading →

Posted in All Categories, eHR, eResources, Internet, my.ryerson, network, OGF, RAMSS | Tagged eHR, my.ryerson, network, RAMSS | Comments Off

my.ryerson service disruption: Monday, May 6, 2013 3:00 AM – 8:00 AM

Posted on May 6, 2013 by Casey Carvalho

At approximately 3:00 AM , a synchronization issue between RMS and the my.ryerson.ca portal application caused some users to receive a “access to application suspended” error when connecting to the portal. Technical support staff resolved the problem at 8:00 AM. We apologize … Continue reading →

Posted in eHR, eResources, my.ryerson | Tagged my.ryerson | Comments Off

Google Mail disruption: Thursday, May 2 2013 3:02 AM – 3:43 AM

Posted on May 3, 2013 by Casey Carvalho

Google Mail (Gmail) experienced a problem this morning, starting at approximately 3:02 AM and ending at approximately 3:43 AM. During this period, some users may have experienced 502 errors and latency when accessing email. -Computing and Communications Services

Posted in Google Apps | Comments Off

Google Calendar Service disruption: Tuesday, April 23, 2013 3:22 AM – 3:48 AM

Posted on April 23, 2013 by Casey Carvalho

Google Calendar experienced some problems this morning, from approximately 3:22 AM to 3:48 AM. During this period, some users may have seen error messages and/or other unexpected behaviour. -Computing and Communications Services

Posted in Google Apps | Tagged Google Apps | Comments Off

Scheduled sharedata service disruption: Friday, April 19, 2013 11:00 PM – 11:10 PM

Posted on April 19, 2013 by Casey Carvalho

The disk storage capacity on the CFAPS sharedata server needs to be increased. We expect to add the additional storage without any service disruption, but a 5 minute interruption of the S: drive services may be required. The change will … Continue reading →

Posted in All Categories | Comments Off

Network Service Disruption in TRS & YDI – Wednesday, April 17 2013 6:54 AM – 7:15 AM

Posted on April 17, 2013 by Casey Carvalho

A network multicast storm in the Ted Rogers School of Management caused a link between TRS and the POD building to go down. This link outage affected services in YDI and TRS this morning from approximately 6:54 AM – 7:15 … Continue reading →

Posted in network | Comments Off

Intermittent LDAP authentication failures – Friday, April 12, 2013 10:28 AM AM

Posted on April 12, 2013 by Casey Carvalho

One of the LDAP servers used to authenticate users logging in to my.ryerson, Blackboard, eHR, Confluence, Jira and other applications experienced intermittent problems related to the amount of memory available (Java Virtual Machine heap size). This caused an intermittent response issue for … Continue reading →

Posted in Blackboard, eHR, eResources, my.ryerson | Comments Off