Author Archives: Casey Carvalho

Scheduled sharedata service disruption: Friday, April 19, 2013 11:00 PM – 11:10 PM

Posted on April 19, 2013 by Casey Carvalho

The disk storage capacity on the CFAPS sharedata server needs to be increased. We expect to add the additional storage without any service disruption, but a 5 minute interruption of the S: drive services may be required.  The change will … Continue reading →

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Network Service Disruption in TRS & YDI – Wednesday, April 17 2013 6:54 AM – 7:15 AM

Posted on April 17, 2013 by Casey Carvalho

A network multicast storm in the Ted Rogers School of Management caused a link between TRS and the POD building to go down.   This link outage affected services in YDI and TRS this morning from approximately 6:54 AM – 7:15 … Continue reading →

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Intermittent LDAP authentication failures – Friday, April 12, 2013 10:28 AM AM

Posted on April 12, 2013 by Casey Carvalho

One of the LDAP servers used to authenticate users logging in to my.ryerson, Blackboard, eHR, Confluence, Jira and other applications experienced intermittent problems related to the amount of memory available (Java Virtual Machine heap size).  This caused an intermittent response issue for … Continue reading →

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Google Drive iOS App update causing login problems: Tue. Apr 9, 2013

Posted on April 10, 2013 by Casey Carvalho

The latest Google Drive application update from Google on Monday, April 8, 2013  introduced a login problem for some users with iOS devices.   The new Google Drive app version is 1.3.0.  Users are reporting that they are unable to navigate … Continue reading →

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Intermittent LDAP authentication failures – Wedn., March 27, 2013 8:10 AM

Posted on March 27, 2013 by Casey Carvalho

A recently introduced LDAP server used for authentication experienced intermittent problems related to the JVM heap size.  This caused an intermittent response  issue for various applications, including my.ryerson, Blackboard, eHR, Confluence, Jira and others.   We are working with Oracle to … Continue reading →

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Intermittent wireless printing problem: Friday, March 15, 2013 8:45 AM – 14:30 PM

Posted on March 18, 2013 by Casey Carvalho

We started receiving reports of intermittent problems with the wireless print service running on cps.ryerson.ca, starting around 8:45 AM on Friday March 15.   We have been investigating the issue and working with the vendor.  A minor configuration change was recommended by … Continue reading →

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Student Service website unresponsive: Wed., March 13, 2013 4:34 AM – 6:55 AM

Posted on March 13, 2013 by Casey Carvalho

The Student Services website (ss.cf.ryerson.ca) became unresponsive this morning at 4:34 AM.   The service was restarted at 6:55 AM and normal services were restored. We apologize for the service disruption. – Computing and Communications Services

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Intermittent LDAP authentication failures – Wedn., March 13, 2013 2:45 AM – 7:30 AM

Posted on March 13, 2013 by Casey Carvalho

Various LDAP servers used for authentication experienced high CPU load this morning, causing intermittent response for various applications, includuing my.ryerson, Blackboard, eHR, Confluence, Jira and others.   The problem started around 2:45 AM and was resolved around 7:30 AM. We apologize for … Continue reading →

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Slow network performance for East Side Admin and Academic subnets: Tuesday, Feb. 26 2013 1:00 PM

Posted on February 27, 2013 by Casey Carvalho

Slow network connectivity was reported by various users on the east side of the campus around 1 PM this afternoon.   The performance degradation affected Academic and Administrative subnets.  The cause of the problem was traced to a faulty fiber cable … Continue reading →

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FAX / XMedius service outage: Monday, Feb. 25 2013 8:13 AM – 8:50 AM

Posted on February 25, 2013 by Casey Carvalho

The XMedius FAX server became unresponsive at 8:13 AM this morning and services were unavailable until 8:50 AM.   A server restart was done to clear the problem. We apologize for any inconvenience this problem may have caused. – Computing and … Continue reading →

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